Why a Phone Call Is Better Than an Email (Usually)
Our obsession with e-mail ignores a crucial truth about human beings: that we have evolved as listeners, not as readers.
This isn’t going to be about efficiency. Sometimes the phone is a more efficient way to communicate than e-mail, and sometimes it isn’t. If two people leave a dozen messages on each other’s voice mail, that’s a lot less efficient than sending a single e-mail and reading a reply to it.
No, this isn’t going to be about how telephonic communication helps you work This is about how Because unlike e-mail, the phone forces you to be more emphatic, more accurate, more honest.
