The Importance of Making Sure Customers Feel Heard
by Jason Feifer
Jul 01, 2017
2 minutes
Journalists ask questions, and people answer them. This is how the business works, and how it’s always worked. But: Why do people tell us their ? Why do they let us into their lives, their businesses, their most sacred of spaces? Honestly, sometimes reporters are shocked by the access they get. When I was a community newspaper reporter, my least favorite
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