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  • Los Angeles Times

    Tech's design goal: get users to click 'yes'

    by Tracey Lien, Los Angeles Times Mar 29, 2018 5 minutes

    Three years ago when Facebook Messenger users opened the app on an Android device, they were greeted by an adorable cartoon yeti. It was shown texting a big pink heart. Below it, a prompt read: "Text anyone in your phone."

    The design seemed innocuous - friendly, even. Customers were given two choices: Tap the highlighted "turn on" button, which would give Facebook access to contacts, call and text history, or press the grayed-out "not now" button.

    Millions tapped "turn on."

    This week, those users learned that Facebook not only collected their call and text histories, it also allegedly held on to that information. The revelation led to panic among some customers, adding to the growing consumer distrust of the social network facing congressional inquiries and an Federal Trade Commission investigation into the mishandling of the personal information of 50 million customers.

    Facebook said last weekend that customers had

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