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    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
    Audiobook8 hours

    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

    Written by Joseph A. Michelli

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    About this audiobook

    ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.

    Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry.

    The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements:

    • Serve a Perfect Fit—create bedrock company values
    • Make it Effortlessly Swift—deliver a customer experience with ease
    • Step into the Personal—connect with customers authentically
    • S T R E T C H—grow people and products
    • Play to Win—play hard, work harder

    When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.

    Now that strategy is yours.

    With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

    LanguageEnglish
    PublisherBrilliance Audio
    Release dateAug 5, 2014
    ISBN9781480595880
    Author

    Joseph A. Michelli

    Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.

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