Rating: 4 out of 5 stars
4/5
Audiobook7 hours
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Written by Joseph A. Michelli
Narrated by Joseph A. Michelli
Rating: 4 out of 5 stars
4/5
()
About this audiobook
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
Author
Joseph A. Michelli
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.
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Reviews for Driven to Delight
Rating: 4 out of 5 stars
4/5
11 ratings3 reviews
- Rating: 5 out of 5 stars5/5Amazing book with practical stories that you can apply to any organization!
- Rating: 2 out of 5 stars2/5Dry and boring. No real story more like an excuse to show off the authors training classes. Skip this one. New CEO with plenty of kissing up blah blah take my training blah. Boom saved you hours of your life. A giant training commercial, this book is not really about Mercedes, that company is just the backdrop for the training advertisement. Avoid. You are welcome ?
- Rating: 5 out of 5 stars5/5A great book about an excellent luxury car company every business person should read it