Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    ITIL Foundation Exam Study Guide
    Unavailable
    ITIL Foundation Exam Study Guide
    Unavailable
    ITIL Foundation Exam Study Guide
    Ebook795 pages9 hours

    ITIL Foundation Exam Study Guide

    By Liz Gallacher and Helen Morris

    4/5

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus

    The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

    • Offers an introduction to IT service management and ITIL V3 service strategy
    • Highlights the topics of service design and development and the service management processes
    • Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
    • Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
    • Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.

    If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

    LanguageEnglish
    PublisherWiley
    Release dateAug 15, 2012
    ISBN9781119943648
    Unavailable
    ITIL Foundation Exam Study Guide

    Related to ITIL Foundation Exam Study Guide

    Related ebooks

    Certification Guides For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      The Way of The Unicorn: From Start-Up to Scale-Up

      May 1, 2022

      THERE CAN BE NO DOUBT WE LIVE IN INTERESTING TIMES. For those who aren’t familiar with the term, ‘unicorns’ are privately held start-up companies with a value of over $1 billion. And despite the global pandemic, last year we saw more companies reach

      6 min read

    • Article

      Customer-centric From Its Core

      Sep 16, 2018

      What’s been the biggest change you have seen in your career? I think one of the biggest things I am seeing recently is data becoming more and more important in how businesses operate and how they deliver customer experiences. Even a few years ago whe

      2 min read

    • Article

      Leadership Forum: Making Digital Transformation A Reality

      Jan 1, 2018

      Glenda Crisp Senior Vice President and Chief Data Officer, TD Bank Group + Connie Bonello Associate Partner, Financial Services, IBM Canada IN MOST OF TODAY’S ORGANIZATIONS, data underpins every transaction, operation and interaction. And yet, the ab

      8 min read

    • Article

      Refreshed Practice Notes By The DIA For All Designers

      Feb 17, 2023

      Over the years, the Design Institute of Australia’s (DIA) Practice Notes have been a helpful resource allowing designers to gain access to vital professional design information. As part of the recent refresh of all DIA resources planned around the la

      3 min read

    • Article

      Refreshed Practice Notes By The DIA For All Designers

      Feb 17, 2023

      Over the years, the Design Institute of Australia’s (DIA) Practice Notes have been a helpful resource allowing designers to gain access to vital professional design information. As part of the recent refresh of all DIA resources planned around the la

      3 min read

    • Article

      Leveraged

      Jul 1, 2020

      Leveraged
      2 min read

    • Article

      More Than The Numbers

      Jun 24, 2018

      More Than The Numbers
      5 min read

    • Article

      Raising The Bar

      Dec 24, 2020

      Raising The Bar
      4 min read

    • Article

      Real-World Experience

      Jan 30, 2019

      Richard Millson often seems like the smartest guy in the room. There’s a confidence, bordering on arrogance, sure, but he’s not one of those people who thinks he has all of the answers but turns out to be all bluster. Millson actually seems to know a

      6 min read

    • Article

      Technology Will Be The Deciding Factor

      Mar 4, 2021

      There is a good chance that 2021 will be remembered as the year the world picked itself up after Covid-19. In particular, the banking sector was forced to make years’ worth of technology and business model changes in a matter of months. In India, sin

      5 min read

    • Article

      From Cost To Value

      Jun 27, 2019

      Your client is the newly hired director of facility management and administration at a large law firm with a total of 60,400 square metres of leased space in multi-tenant buildings located in Sydney, Melbourne, Auckland and Singapore. In the short ti

      6 min read

    • Article

      3 Ways to Increase the Enterprise Value of Your Family Business

      Aug 31, 2022

      Many entrepreneurs focus on revenue, innovation and people to lead their enterprise forward in the future – but business tends to get in the way.  Finding, recruiting and hiring talent, maintaining relationships with key customers and vendors, dealin

      3 min read

    • Article

      Friend Or Foe

      Nov 11, 2019

      Friend Or Foe
      4 min read

    • Article

      Being CUSTOMER-FOCUSSED IS THE ANSWER

      Sep 20, 2018

      In this digitally-enhanced business world, one of the key differentiators among brands is customer centricity. It’s a word that we’ve been using for ages and a strategy that has been at the heart of organisations. Customer centricity, in its very ess

      2 min read

    Reviews for ITIL Foundation Exam Study Guide

    4/5

    16 ratings3 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

    • 5/5
      itil v3
    • 5/5
      ukk
    • 4/5
      muy buen libro, da a conocer lo necesario para aplicar el modelo ITIL a una empresa de telecomunicaciones