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    Things to Do Before You Call Tech Support for Windows PC
    Things to Do Before You Call Tech Support for Windows PC
    Things to Do Before You Call Tech Support for Windows PC
    Ebook28 pages16 minutes

    Things to Do Before You Call Tech Support for Windows PC

    By Thomas Oen

    ()

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    About this ebook

    Computers are great tools when they work properly. When they don’t, they often become a nightmare for the user. I wrote this book so that many could save an unnecessary call to the help desk or the technical support line. We all have been in the position of going through a cascade of automated prompts to finally reach a real live person who doesn’t speak our language and further aggravates the situation.

    I know this sounds crazy, but the first thing you sometimes need to do is to step away from the computer. take a walk. Get something to drink. Call a friend. Sometimes it is so easy to get “tunnel vision” and become so frustrated with the situation that common sense goes right out the window. I am guilty of this more than anyone I know. When i finally do walk away from the computer I often have “duh” moments where i suddenly realize the answer to my problem. The solution presents itself so clearly and find myself smacking my head and then returning to the computer and resolving the issue.

    I hope you find this book useful and insightful.

    LanguageEnglish
    PublisherThomas Oen
    Release dateDec 12, 2011
    ISBN9781466192461
    Things to Do Before You Call Tech Support for Windows PC
    Author

    Thomas Oen

    Thomas Oen lives in a small town Ohio USA. He is happily married and has 4 kids. He currently works full time as Help Desk tech for a local Convenience Store Chain. His first book “What to do before you call Tech Support for Window’s PC” was written based on his experience in the computer field. His second book “Mugan and The Angelic Wars” was a book he wrote for his kids knowing their love superheroes and wanting them to see what a true superhero really is. His main passion is for Christ and wanting to write a story that would glorify God and provide people a great story to enjoy. He finds joy in the written word and hopes that others would take away many important truths about God and Bible, written in this fictional story. His love of writing started at a young age. He loved to read as child and grew up on books written by C.S Lewis and Judy Blume as well as the great stories of the Bible. His love for reading inspired him to write his own great stories, stories for young and old, to show the true reflection of Christ in the spirit of the books that he writes. His faith has to do a great deal with the creation of this book. He has poured my heart and soul into this book and prayed for wisdom to create a truly great book that would be enjoyed by all readers. His prayer is that everyone would take something from this book and truly learn more about this wonderful God that has created us all.

    Read more from Thomas Oen

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      Book preview

      Things to Do Before You Call Tech Support for Windows PC - Thomas Oen

      Things to Do Before You Call Tech Support

      for Windows PC

      Written by Thomas Oen

      Copyright 2011 Thomas Oen

      Smashwords Edition

      Table of Contents

      Prologue

      Chapter 1 Power

      Chapter 2 Internet

      Chapter 3 Devices

      Chapter 4 Software

      Chapter 5 Viruses/Malware/Spyware

      Chapter 6 Tech Support

      Prologue

      Computers are great tools when they work properly. When they don’t, they often become a nightmare for the user. I wrote this book so that many could save an unnecessary call to the help desk or the technical support line. We all have been in the position of going through a cascade of automated prompts to finally reach a real live person who doesn’t speak our language and further aggravates the situation.

      I know this sounds crazy, but the first thing you sometimes need to do is to step away from the computer. Take a walk. Get something to drink. Call a friend. Sometimes it is so easy to get Tunnel Vision and become so frustrated with the situation that common sense goes right out the window. I am guilty of this more than anyone I know. When I finally do walk away from the computer I often have Duh moments where I suddenly realize the answer to my problem. The solution presents itself so

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