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    E-mails and Artichokes: 20 Ways to Impress The Boss
    E-mails and Artichokes: 20 Ways to Impress The Boss
    E-mails and Artichokes: 20 Ways to Impress The Boss
    Ebook121 pages51 minutes

    E-mails and Artichokes: 20 Ways to Impress The Boss

    By Jan Roberson, Ph.D.

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    About this ebook

    Have you experienced the success that you expected at work? Do you know when to write your message and when to say it in person? You need understand the how’s, when’s and when-not-to’s of communicating in the workplace, especially as it applies to e-mails. Through real life stories, learn what successful managers know about business communications and you can e-mail you way to success.

    LanguageEnglish
    PublisherJan Roberson, Ph.D.
    Release dateDec 10, 2010
    ISBN9781452482323
    E-mails and Artichokes: 20 Ways to Impress The Boss
    Author

    Jan Roberson, Ph.D.

    Doctor Jan Roberson earned her doctorate degree in Human and Organizational Systems form Fielding Graduate University. She previously acquired an MA in Human and Organizational Developments from Fielding and a MS in System Management from the College of Notre Dame. Her two bachelor degrees are in Mathematics and Computer Science from Hayward State University. Dr. Roberson started her corporate career at Lockheed Martin as an Orbit Analysis working on Mission Control for the NASA space shuttle. Her career at Lockheed Martin encompassed a variety of responsibilities including Quality Manager, Systems Engineer working on classified government programs, Software Development Manager and finally Project/Program Manager. She has traveled extensively outside of the US to manage worldwide programs. As a executive with Lockheed Martin, Jan was responsible for numerous project management assignments. A few of the projects included: Software program management, Y2K major hardware replacement in a world wide environment, and international proposal development. Additional assignments at Lockheed included an eight month assignment as a Project Manager for EBay developing their HTML web pages. Dr. Roberson’s lifetime love of education is demonstrated by her achievement of 2 bachelors and 3 graduate degrees. In the early stages of her career growth she was a substitute high school teacher in Texas, Hawaii and California. Jan continues to teach as an educator for eCornell in their Project Management and System Engineering Certificate Programs. Throughout her professional career, Jan has utilized a number of developed skills that contributed to her success as a project manager. These critical skills include the ability to set realistic goals, identify potential risk with contingency plans, and build and motivate and build a cohesive team. Jan lives on the Central Coast of California with her husband Jim. Since retiring from Lockheed, Jan has been a quest lecturer at California State Polytechnic University in San Luis Obispo and sits on the Planning Commission of Grover Beach.

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      Book preview

      E-mails and Artichokes - Jan Roberson, Ph.D.

      E-mails and Artichokes

      20 Ways To Impress The Boss With Your

      Knowledge, Insight & Professionalism

      by

      Jan Roberson and JK Kelly

      E-mails and Artichokes

      20 Ways To Impress The Boss With Your

      Knowledge, Insight & Professionalism

      by

      Jan Roberson & JK Kelly

      Smashwords Edition

      Copyright 2010 Jan Roberson & JK Kelly

      Cover copyright by JK Kelly

      All rights reserved

      This e-book is licensed for your personal enjoyment only. It may not legally be re-sold or given away. If you would like to share this book with others, please purchase an additional copy for each recipient. A PDF version is available at Smashwords.com. Thank you.

      Disclaimer

      We have made due effort to ensure that this book has not infringed on any trademarks. If it has, please notify us and we will be happy to make whatever changes your nice lawyers want. We are also obliged to inform you that this book is not meant to give or imply legal advice. For that you should hire an attorney. (Remember though that statistically, only 50 percent of attorneys graduated in the top half of their law school class.) We can say with some degree of confidence that following the 20 rules contained herein will give you much better odds on achieving your career goals than the employee who flouts them with impunity. However, the authors make no representations that reading this book will ensure that you personally will win a promotion or keep your job in a bad economy. We cannot even guarantee that you won’t wind up being fired, swathed with hot tar, covered in chicken feathers and run out of town. The good news is that we won’t expect a percentage of the raise you may get from putting the principles in this book into practice. What you do with the hard won knowledge contained in these pages is on you.

      ********

      Table of Contents

      Introduction

      Section 1. Some Basics

      Chapter 1 A Myriad of Options

      Chapter 2 Looking Good

      Chapter 3 Stick to Business

      Chapter 4 E-mail is not a Chat Room

      Chapter 5 The Whole Enchilada

      Chapter 6 E-mailing is not Txting

      Section 2. Business Sense

      Chapter 7 Going Public

      Chapter 8 Watch Your Language

      Chapter 9 Language Barriers

      Chapter 10 The Pen and the Sword

      Chapter 11 Too Hot to Handle

      Chapter 12 Practical Jokes

      Section 3. Talking or Typing

      Chapter 13 Breaking New Ground

      Chapter 14 Making the Connection

      Chapter 15 Dealing with Delinquency

      Chapter 16 Overcoming Obstacles

      Section 4. Advanced Menu

      Chapter 17 Ethics and Liability

      Chapter 18 Investing Authority

      Chapter 19 Power Plays

      Chapter 20 Personality Profiles

      Appendix I

      Appendix II

      Note from the Authors

      Thank you for buying this e-book. We wrote it in an attempt to fill a void in the available information on e-mailing in the business world. Most books or websites that write about e-mailing do so as a how-to guide in one of two areas. They offer instruction either on the basics of e-mailing for those who are new to computers, or on Internet etiquette: how to avoid some common netiquette mistakes. The first section includes both of these subjects, but this book is far more than that. The stories presented in each chapter are based on actual events and workplace situations encountered during the authors’ combined 60-plus years’ of workplace experience. You may even have faced similar situations yourself and wondered how best to respond.

      E-mails and Artichokes is a guide to communication in the workplace with the ultimate goal of helping you succeed in your chosen field. It covers situations when it’s better not to e-mail, which is just as important as sending a correctly formatted message. The lessons here can be crucial when it comes to advancement, or even job security. We also present more complex situations from both management’s and employees’ points of view. This might be of some help to you when you are in a tight situation, whether that involves a power play at work, a question of ethics, or dealing with disciplinary action.

      The recommendations at the end of each chapter are designed to help you deal with different aspects of both personal and written communications at work, so you will have a better chance of success in your job or career. Whether you are a supervisor or an entry-level employee, we believe you will get a lot out of this book. We are pretty sure you will value it for more than the entertainment value of reading about the predicaments most of us find ourselves in at one time or another. If you find these scenarios helpful, that could be twenty less mistakes you will have to make on your own.

      Jan & Jon Dec 1, 2010

      Introduction: Business Communications in the Computer Age

      Since the advent of the Internet a couple of decades ago, a whole culture has grown up around the use of electronic communications in the workplace. Unlike snail mail, which has a few simple rules of formatting and composition, just the basic aspects of e-mail could fill a book. There is a small host of conventions that should be followed when sending an electronic message to a friend, boss, coworker or client.

      It's a commonly known fact that people are judged on their verbal communication skills. The connection between electronic communication and career success is just as clear. In fact, sub-par written communications can have a more harmful effect on workplace success than verbal mistakes. When a conversation starts to go awry, we usually receive immediate feedback, along with the opportunity to redirect things in a more positive way. No record is kept of verbal exchanges for later perusal. The same cannot be said of e-mail. All our ill-advised statements and grammatical mistakes lay dormant in the recipient’s mailbox. When subsequent replies are sent, the original record of our mistakes is once again beamed directly onto the synapses of both sender and recipient. Like a diamond, an e-mail can be forever.

      Getting To Know You

      When we first meet people we tend to form an initial impression of them. In subsequent encounters, we begin to create a growing pool of knowledge that reflects our perceptions and beliefs about them. With each interaction, more pebbles of perception are added to the pool. In the workplace, every e-mail is a pebble, whether it turns out to be a drab rock or colorful gem. Like the stones in the bottom of a fish tank, if enough pebbles of a particular color are added, the water begins to take on the hue of those pebbles. Personal encounters, on the other hand, can be compared to the water in the pool. Like sun shining on a lake, a sparkling personality can draw attention away from mistakes that lay below the

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