The Five Most Important Questions You Will Ever Ask About Your Organization
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About this ebook
Peter Drucker's five questions are:
- What is our Mission? with Jim Collins
- Who is our Customer? with Phil Kotler
- What does the Customer Value? with Jim Kouzes
- What are our Results? with Judith Rodin
- What is our Plan? with V. Kasturi Rangan
These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.
Peter F. Drucker
Peter F. Drucker is considered the most influential management thinker ever. The author of more than twenty-five books, his ideas have had an enormous impact on shaping the modern corporation. Drucker passed away in 2005.
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Reviews for The Five Most Important Questions You Will Ever Ask About Your Organization
16 ratings5 reviews
- Rating: 3 out of 5 stars3/5Intriguing questions to ask of an organization if you are setting the vision.
- Rating: 4 out of 5 stars4/5Really love this book, it's clear, concisous, very usefull, and very easy to read it, everyone interested about How to improve his organization must read it.
- Rating: 4 out of 5 stars4/5This is a very helpful tool for those of us who want to improve our management skills. It can read over and over again.
- Rating: 1 out of 5 stars1/5I stopped reading this overwritten, empty book when the author asked the reader to "wrestle over" the questions posed.
- Rating: 4 out of 5 stars4/5Great insight into the The five questions to ask about your organization. Very good quick read. Very interesting learning about : Results Bucket, Customer Bucket, Strategy Bucket, and the Drucker Bucket. This book is really grounded with great theory. I recommend.
Book preview
The Five Most Important Questions You Will Ever Ask About Your Organization - Peter F. Drucker
Table of Contents
Praise
Title Page
Copyright Page
OTHER PUBLICATIONS FROM THE LEADER TO LEADER INSTITUTE
Foreword
ABOUT PETER F. DRUCKER
WHY SELF- ASSESSMENT?
THE FIVE MOST IMPORTANT QUESTIONS
PLANNING IS NOT AN EVENT
ENCOURAGE CONSTRUCTIVE DISSENT
CREATING TOMORROW’S SOCIETY OF CITIZENS
QUESTION 1 - What Is Our Mission?
Question 1 - WHAT IS OUR MISSION?
Question 1 - WHAT IS OUR MISSION?
QUESTION 2 - Who Is Our Customer?
Question 2 - WHO IS OUR CUSTOMER?
Question 2 - WHO IS OUR CUSTOMER?
QUESTION 3 - What Does the Customer Value?
Question 3 - WHAT DOES THE CUSTOMER VALUE?
Question 3 - WHAT DOES THE CUSTOMER VALUE?
QUESTION 4 - What Are Our Results?
Question 4 - WHAT ARE OUR RESULTS?
Question 4 - WHAT ARE OUR RESULTS?
QUESTION 5 - What Is Our Plan?
Question 5 - WHAT IS OUR PLAN?
Question 5 - WHAT IS OUR PLAN?
TRANSFORMATIONAL LEADERSHIP
THE SELF-ASSESSMENT PROCESS
Note
SUGGESTED QUESTIONS TO EXPLORE
DEFINITIONS OF TERMS
ABOUT THE CONTRIBUTORS
ABOUT THE LEADER TO LEADER INSTITUTE
Acknowledgments
ADDITIONAL RESOURCES
INDEX
Nobody, not even Socrates, has ever asked better questions than Peter Drucker. All the personality, all the wisdom is here to make your work dramatically more effective. There’s nothing better. It’s like having Peter at your side.
—Bob Buford, author, Halftime and Finishing Well, and founding chairman, Peter F. Drucker Foundation for Nonprofit Management
"Peter Drucker’s penetrating and profound insights are more relevant and needed today than when he originally produced them. This helpful revision of his classic Self-Assessment Tool offers managers and leaders in every sector—nonprofit, business, and government—a useful guide to figuring out what’s needed, why it matters, and how to make it work. At a time when the need for more effective management and more ethical leadership are the moral equivalent of global warming, Drucker’s common sense and courage should be modeled by everyone who cares about doing things right and doing the right thing."
—Ira A. Jackson, dean, Peter F. Drucker and Masatoshi Ito Graduate School of Management, and board member, The Drucker Institute
"Peter Drucker’s Five Most Important Questions continue to be the indispensable questions that an organization must ask itself, regardless of size or sector, if it is determined to be an organization of the future. When these questions are asked, the journey begins. And as Peter Drucker reminds us in this book, the answers are in the questions."
—Kathy Cloninger, CEO, Girl Scouts of the USA
The Leader to Leader Institute has done a great service in bringing us this monograph. Good leaders come up with answers, but the great leaders ask the right questions—and this wonderful work helps all leaders do exactly that.
—Jim Collins, author, Good to Great and the Social Sectors and Built to Last
An amazing resource that can help even the most successful organizations become more successful!
—Marshall Goldsmith, author, What Got You Here Won’t Get You There : How Successful People Become Even More Successful, winner of Soundview Executive Summaries’ Harold Longman Best Business Book of 2007 Award
001Copyright © 2008 by Leader to Leader Institute. All rights reserved.
www.leadertoleader.org
Published by Jossey-Bass
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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions.
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Library of Congress Cataloging-in-Publication Data
Drucker, Peter F. (Peter Ferdinand), 1909-2005.
The five most important questions you will ever ask about your organization/Peter F. Drucker; [with] Jim Collins ... [et al.].
p. cm.—(Leader to Leader Institute Series)
Includes index.
ISBN: 978-0-470-22756-5 (pbk.)
1. Nonprofit organizations—Management—Evaluation. 2. Organizational effectiveness—Evaluation. 3. Total quality management—Evaluation. I. Collins, James C. (James Charles). II. Title.
HD62.6.D777 2008
658.4’013—dc22 2008009374
PB Printing
OTHER PUBLICATIONS FROM THE LEADER TO LEADER INSTITUTE
Leader to Leader