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    The "How To" of Customer Service
    Unavailable
    The "How To" of Customer Service
    Unavailable
    The "How To" of Customer Service
    Ebook27 pages13 minutes

    The "How To" of Customer Service

    By Management Training Australia

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    This book covers the essentials of customer service

    Chapter one: The importance of customers
    Chapter two: The effect of good and bad customer service
    Chapter three - Customer satisfaction and loyalty
    Chapter four - Attitudes and skills for good customer service
    Chapter five - Add on selling (up-selling) can be good customer service
    Chapter six - Engaging with customers
    Chapter seven - Dealing with complaints and difficult people
    Chapter eight - Testing your customer service

    LanguageEnglish
    PublisherWayne Back
    Release dateJan 2, 2015
    ISBN9781310438431
    Unavailable
    The "How To" of Customer Service
    Author

    Management Training Australia

    Management Training Australia conducts development programs for managers to assist in personal and organisational development. We use diagnostics and assessments, training workshops, planning sessions and coaching sessions to bring development to where it is most needed. Our training includes:Building leadership stylesCareer developmentChange managementChanging organisational cultureCreating and casting visionCoaching peopleDeveloping performanceDeveloping leadership attributesDeveloping thinking skillsEffective communicationEmotional intelligenceExcellent customer serviceFacilitating innovationIncreasing your influenceLifting workgroup climateManaging a teamMotivating peopleOrganisational communicationPersonality stylesProject managementPublic speakingStrategic planningStress managementTalent managementTeam developmentTime management

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