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    Conducting a Telephone Interview: Master the art of conducting a telephone interview to make the most effective hiring decisions
    Conducting a Telephone Interview: Master the art of conducting a telephone interview to make the most effective hiring decisions
    Conducting a Telephone Interview: Master the art of conducting a telephone interview to make the most effective hiring decisions
    Ebook152 pages1 hour

    Conducting a Telephone Interview: Master the art of conducting a telephone interview to make the most effective hiring decisions

    By Vaibhav Gupta

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    About this ebook

    As organizations become ever more global and recruitment needs intensify, the telephone interview is increasingly becoming recognized as an essential aspect of the recruitment process. However, conducting a successful telephone interview is a complex and nuanced process that requires much training and practice.

    Conducting a Telephone Interview is a practical and comprehensive guide covering every aspect of the telephone interview process. You will learn all the essential elements of successful telephone interviewing, including planning and verbal conduct, asking insightful and relevant questions, and consistently and accurately evaluating the answers given in order to make the correct hiring decision.

    Covering everything from the role of telephone interviews in the modern recruitment process to selling the job and closing a job offer with a candidate, this book investigates every aspect of the telephone interview process, giving insightful, practical advice and case studies at each point.

    Telephone interviewing has been shown to reduce both the time and cost of recruitment, but conducting a successful telephone interview is a complex and highly valuable skill. This book will take you on a logical and detailed journey from the planning and scheduling stage, to giving guidance on what sort of questions to ask, what answers to look for, how to dig deeper, and how to effectively evaluate a candidate.

    Reading this book will equip you with all the knowledge necessary to make the right hiring decisions from effective, comprehensive telephone interviews.

    LanguageEnglish
    PublisherPackt Publishing
    Release dateSep 30, 2014
    ISBN9781783000371
    Conducting a Telephone Interview: Master the art of conducting a telephone interview to make the most effective hiring decisions

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      Book preview

      Conducting a Telephone Interview - Vaibhav Gupta

      Table of Contents

      Conducting a Telephone Interview

      Credits

      About the Author

      Acknowledgments

      About the Reviewers

      Preface

      What this book covers

      What you need for this book

      Who this book is for

      Conventions

      Reader feedback

      Piracy

      1. The Telephone Interview and Its Role in Hiring

      Past and present times

      Recruitment scenario – pre-2008

      Recruitment scenario – post-2008

      Telephone interviews – the key to saving time, effort, and money

      Developing prospects is essential

      Summary

      2. Are You Doing It Correctly?

      Case study

      Did you plan ahead?

      Check your telephone etiquette

      Be sensitive

      Be cordial

      Be attentive

      Be natural

      Be distinct

      Be expressive

      How well did you listen?

      Prepare adequately

      Avoid distractions

      Demonstrate genuine interest

      Ask open-ended questions

      Never jump to conclusions

      Assess regularly

      Did you record it?

      Record the conversation

      Candidate assessment checklist

      Did you sell the job?

      The reform

      Summary

      3. Plan, Conduct, and Assess

      How to plan a telephone interview

      Macro-planning

      Purpose behind the hiring

      Expectations from the candidate

      The Tolstoy Trap

      Micro-planning

      Scheduling the interview

      Keeping all the documents ready

      Preparing your list of questions

      How to conduct a successful telephonic interview

      Open-ended questions

      Work-related questions

      Candidate-centric questions

      Questions about the new job and organization

      The candidate's vision

      Behavioral questions

      How to be a lie detector

      How to do a candidate assessment

      Academic excellence

      Profile relevance

      Market and industry knowledge

      Business knowledge and understanding of the job profile

      Personality traits

      Behavior and culture

      How to sell the job

      Give a fair idea of the company's vision

      Future prospects and career development opportunities

      Summary

      4. Avoid Common Mistakes

      Planning phase

      One-sided scheduling of interviews

      Not analyzing and defining the requirement

      Unstructured interview

      Communication errors

      Ambiguous role descriptions

      Not making the candidate comfortable

      Making the interview a monologue

      Using local slang, idioms, or dialect

      Interview phase

      Testing knowledge and not action

      Not digging deep enough

      Trying to dodge the interviewee's queries

      Trying to make a mental note of most of the information

      Assessment phase

      Intuition-based assessment

      Stuck in the Tolstoy Trap

      Using the wrong benchmarks for comparison

      The job selling phase

      Summary

      5. Master the Skill – Training and Development

      Classroom training

      Implementation

      Summary

      Conducting a Telephone Interview

      Conducting a Telephone Interview

      Copyright © 2014 Impackt Publishing

      All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

      Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Impackt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

      Impackt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Impackt Publishing cannot guarantee the accuracy of this information.

      First published: September 2014

      Production reference: 1230914

      Published by Impackt Publishing Ltd.

      Livery Place

      35 Livery Street

      Birmingham B3 2PB, UK.

      ISBN 978-1-78300-036-4

      www.Impacktpub.com

      Cover image by Jarek Blaminsky (<milak6@wp.pl>)

      Credits

      Author

      Vaibhav Gupta

      Reviewers

      Jason Carson

      Iris Tianren Shen

      Acquisition Editor

      Nick Falkowski

      Copy Editors

      Tanvi Bhatt

      Paul Hindle

      Faisal Siddiqui

      Project Coordinator

      Venitha Cutinho

      Proofreaders

      Simran Bhogal

      Paul Hindle

      Graphics

      Valentina D'silva

      Abhinash Sahu

      Production Coordinator

      Adonia Jones

      Cover Work

      Melwyn D'sa

      About the Author

      Vaibhav Gupta is the founder and owner of the blog www.howtocrackaninterview.com. After his Master's degree in Business Administration from Leeds Business School, United Kingdom, his entrepreneurial spirit inspired him to start Oxygen Consultancy Services, a New-Delhi-based executive search and recruitment firm. The firm has been recruiting for global Banking, Insurance, Automotive, FMCG, Accounting, Research, and Business Consulting organizations including HDFC Bank, ICICI Prudential Life Insurance Company, Kotak Mahindra Bank, Nestle India Ltd., The Smart Cube India Pvt. Ltd., GE Business India Services, and KPMG. The firm has been extremely instrumental in hiring across all levels and business verticals.

      Vaibhav has personally managed more than 10,000 interview cases in a period of 10 years and has also been a part of campus placement teams with many companies like ICICI Prudential Life Insurance.

      He is also a visiting faculty member at prestigious institutions like Institute of Chartered Accountants of India (ICAI).

      To provide comprehensive online information on the interview process and its basic nuances, he started the blog www.howtocrackaninterview.com, in which he has tried to provide an extremely broad and detailed spectrum of information regarding the interview process through highly interactive videos.

      He has also authored Job Winning Answers – Best answers to 105 trickiest interview questions.

      Acknowledgments

      My book Conducting a Telephone Interview has not been created solely by me. There are a large number of people who have contributed directly or indirectly towards the making of this book. This book would not be complete without acknowledging those who have devoted their time and effort during the making of this book.

      The biggest contributors are those 800 employees from various organizations across the globe who participated in my survey regarding telephone interviews and provided their honest feedback which provided the authenticity to my experience and interpretations. I would also like to thank my clients who I have worked with as a recruitment consultant over the last 10 years and who have been the

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