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    Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
    Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
    Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
    Ebook44 pages20 minutes

    Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)

    By BusinessNews Publishing

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    About this ebook

    The must-read summary of Robert Hiebeler, Thomas Kelly and Charles Ketteman's book: "Best Practices: Building Your Business With Customer-Focused Solutions".

    This complete summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.

    Added-value of this summary: 
    • Save time
    • Understand the key concepts 
    • Increase your business knowledge 

    To learn more, read "Best Practices" and learn from the best companies.
    LanguageEnglish
    PublisherBusiness Book Summaries
    Release dateFeb 15, 2013
    ISBN9782806222800
    Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)

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      Book preview

      Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book) - BusinessNews Publishing

      Book Presentation

      Best Practices by Robert Hiebeler, Thomas Kelly & Charles Ketteman

      Summary of Best Practices (Robert Hiebeler, Thomas Kelly & Charles Ketteman)

      Book Abstract

      MAIN IDEA

      Arthur Andersen conducted a $30 million research project over a 6-year period to identify specifically what it is world-class companies do better than anyone else. Six business processes were identified and labeled best-practices because – in Arthur Andersen’s analysis – they represent the optimum way for companies to achieve extraordinary results.

      Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers.

      When everything in the company is focused on learning and responding to what the customer wants, world class performance can be achieved.

      About the Author

      ROBERT HIEBELER is the Managing Director of KnowledgeSpace, an Arthur Andersen project dedicated to the productive leverage of knowledge. He pioneered Arthur Andersen’s 6-year study of Global Best Practices. He is based in Chicago, Illinois.

      THOMAS KELLY is the Managing Partner of Arthur Andersen Knowledge Enterprises, a business focused on e-commerce and Internet based businesses. He is also the Managing Director of Arthur Andersen operations west of the Rocky Mountains and a member of the firm’s global management team. He

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