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    The Amazement Revolution (Review and Analysis of Hyken's Book)
    The Amazement Revolution (Review and Analysis of Hyken's Book)
    The Amazement Revolution (Review and Analysis of Hyken's Book)
    Ebook40 pages39 minutes

    The Amazement Revolution (Review and Analysis of Hyken's Book)

    By BusinessNews Publishing

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    About this ebook

    The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience".

    This complete summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn’t a department within a company – it’s everything the company does. If you can amaze your customers, they will become addicted to doing business with you or, more specifically, to the quality of the experience they receive from you. In his book, the author presents seven amazement strategies from the best customer service focused organisations in the world, which you can use to bring your customers into a "Cult of Amazement". This summary is a must-read for any manager who wants to learn from the best and become the top service organisation in their industry.

    Added-value of this summary:
    • Save time
    • Understand key concepts
    • Expand your knowledge

    To learn more, read "The Amazement Revolution" and find out how to teach your employees to deliver a superior experience to your customers.
    LanguageEnglish
    PublisherBusiness Book Summaries
    Release dateNov 12, 2014
    ISBN9782511022252
    The Amazement Revolution (Review and Analysis of Hyken's Book)

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      Book preview

      The Amazement Revolution (Review and Analysis of Hyken's Book) - BusinessNews Publishing

      Book Presentation: The Amazement

      Revolution by Shep Hyken

      Book Abstract

      About the Author

      Important Note About This Ebook

      Summary of The Amazement

      Revolution (Shep Hyken)

      Book Abstract

      MAIN IDEA

      Customer service isn’t a department within your company – it’s everything you do. If you can amaze your customers, they will become addicted to doing business with you or more correctly to the level of the experience they receive from you. If you can bring your customers into a Cult of Amazement you create, you’ll have a strategic competitive advantage over everyone else in your field.

      Amazement is not a single experience. It is the consistent outcome of expecting and getting the right thing. The cult of amazement involves both customers and employees. Expecting your employees to deliver a superior experience to your organization’s customers when they have not enjoyed this unique culture as a result of working for you is worse than unrealistic. It’s delusional!

      – Shep Hyken

      There are seven amazement strategies which are shared by the best customer service focused organizations in the world. It makes sense to study what these companies are doing right and then to integrate their best practices into your own workplace. Learn from the best and then figure out what you need to do to become the premier service organization for your industry. Make amazing your customers the centerpiece of your customer strategy and you can’t go wrong.

      About the Author

      SHEP HYKEN is a speaker and the Chief Amazement Officer of Shepard Presentations, his own consulting firm which he established in 1983. He is the author of Moments of Magic, The Loyal Customer and The Cult of the Customer. Mr. Hyken specializes in developing customer

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