ISO 9001:2015: A Pocket Guide
4/5
()
About this ebook
With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.
Steve Watkins
STEVE WATKINS is a professor of English at the University of Mary Washington. He is the author of a collection of stories, My Chaos Theory, and two young adult novels, Down Sand Mountain and What Comes After. Watkins is also an award-winning journalist whose work has appeared in publications including LA Weekly, Poets and Writers, and the Nation.
Read more from Steve Watkins
Information Security Risk Management for ISO 27001/ISO 27002, third edition Rating: 4 out of 5 stars4/5Information Security Risk Management for ISO27001/ISO27002 Rating: 4 out of 5 stars4/5ISO 9001: A Pocket Guide Rating: 3 out of 5 stars3/5ISO27001:2013 Assessments Without Tears Rating: 3 out of 5 stars3/5Risk Assessment for Asset Owners Rating: 4 out of 5 stars4/5Classic Bengals: The 50 Greatest Games in Cincinnati Bengals History Rating: 0 out of 5 stars0 ratingsAn Introduction to Information Security and ISO27001:2013: A Pocket Guide Rating: 4 out of 5 stars4/5The Black O: Racism and Redemption in an American Corporate Empire Rating: 5 out of 5 stars5/5Pilgrim Strong: Rewriting my story on the Way of St. James Rating: 0 out of 5 stars0 ratings
Related to ISO 9001:2015
Related ebooks
Discover ISO 9001:2015 Through Practical Examples: A Straightforward Way to Adapt a QMS to Your Own Business Rating: 5 out of 5 stars5/5ISO 9001:2015 Audit Guide and Checklist Rating: 4 out of 5 stars4/5Quality Management Iso9001:2015 Changes: A Guide to Implementation Rating: 5 out of 5 stars5/5Systems Thinking and ISO 9001:2015 Rating: 4 out of 5 stars4/5ISO 9001 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsISO 9001 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsIso 9000 Family of Standards: With Extracts from Iso 9001 Audit Trail (First Edition) Rating: 0 out of 5 stars0 ratingsImplementing ISO 9001:2015 – A practical guide to busting myths surrounding quality management systems Rating: 0 out of 5 stars0 ratingsExploding the Myths Surrounding ISO9000: A practical implementation guide Rating: 0 out of 5 stars0 ratingsIso 9001 Audit Trail: A Practical Guide to Process Auditing Following an Audit Trail Rating: 5 out of 5 stars5/5The Magic of ISO 9001: How to Make It Fully Materialize Rating: 0 out of 5 stars0 ratingsManufacturing ISO 9001 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsISO 9000 A Complete Guide - 2020 Edition Rating: 0 out of 5 stars0 ratingsISO Lesson Guide 2015: Pocket Guide to ISO 9001:2015 Rating: 0 out of 5 stars0 ratingsISO 9000 A Complete Guide - 2019 Edition Rating: 0 out of 5 stars0 ratingsHow to Audit the Process-Based QMS Rating: 5 out of 5 stars5/5ISO 22000 The Ultimate Step-By-Step Guide Rating: 5 out of 5 stars5/5ISO 9000 Complete Self-Assessment Guide Rating: 0 out of 5 stars0 ratingsIso 9001:2015 into the Future Rating: 0 out of 5 stars0 ratingsQuality Is Personal: A Foundation For Total Quality Management Rating: 4 out of 5 stars4/5Quality Systems Handbook Rating: 4 out of 5 stars4/5Managing Quality: An Essential Guide and Resource Gateway Rating: 5 out of 5 stars5/5Effective Operations Management Rating: 0 out of 5 stars0 ratingsThe ISO 14001:2015 Companion: A Straightforward Guide to Implementing an EMS in a Small Business Rating: 5 out of 5 stars5/5
Business For You
Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5How to Write a Grant: Become a Grant Writing Unicorn Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5Suddenly Frugal: How to Live Happier and Healthier for Less Rating: 3 out of 5 stars3/5Limited Liability Companies For Dummies Rating: 5 out of 5 stars5/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5Grant Writing For Dummies Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5Lying Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off Rating: 0 out of 5 stars0 ratingsCollaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5
Reviews for ISO 9001:2015
18 ratings2 reviews
- Rating: 5 out of 5 stars5/5good very much and thank you for your work
- Rating: 5 out of 5 stars5/5The book is concise and helpful for beginners in quality control
Book preview
ISO 9001:2015 - Steve Watkins
ISO 9001: 2015
A Pocket Guide
ISO 9001: 2015
A Pocket Guide
Steve Watkins and Nick Orchiston
Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and the author cannot accept responsibility for any errors or omissions, however caused. Any opinions expressed in this book are those of the author, not the publisher. Websites identified are for reference only, not endorsement, and any website visits are at the reader’s own risk. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the publisher or the author.
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher or, in the case of reprographic reproduction, in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publisher at the following address:
IT Governance Publishing
IT Governance Limited
Unit 3, Clive Court
Bartholomew’s Walk
Cambridgeshire Business Park
Ely, Cambridgeshire
CB7 4EA
United Kingdom
www.itgovernance.co.uk
© Steve G Watkins and Nick Orchiston 2016
The author has asserted the rights of the author under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work.
First published in the United Kingdom in 2016 by IT Governance Publishing.
ISBN 978-1-84928-813-2
ABOUT THE AUTHORS
Steve G Watkins has been working with quality management standards since the days of BS 5750, first applying it in a leisure centre and then other service sector environments. In addition to quality, his experience includes environment, health and safety, information security, business continuity, and IT service management systems, working with the relevant British and international standards. Steve sits on a number of UK technical committees that contribute to ISO’s work developing and revising standards in the areas of risk, information security and service management. He also contracts to UKAS as a technical assessor, giving him a strong understanding of accredited certification.
Nick Orchiston is a management systems consultant with more than 20 years’ experience encompassing quality (ISO 9001), health & safety (OHSAS 18001), environmental (ISO 14001), IT service management (ITIL/ISO 20000) and information security (ISO 27001) management systems. He has successfully supported a wide variety of organisations, from SMEs to global corporations, through to accredited certification to all of these standards. Nick also created the IT Governance Toolkits for ISO 9001, ISO 14001, ISO 16001, ISO 50001, and OHSAS 18001 standards, used across the globe by project implementers.
CONTENTS
Introduction
Understanding this dynamic is the foundation of quality management.
Chapter 1: What is a Quality Management System?
Applying a standard
Chapter 2: A Brief History of Quality Management and ISO 9001
Chapter 3: Useful Definitions
Quality
Context of the organisation
Documented information
Inputs and outputs
Interested parties
Products and services
Risk-based thinking
Chapter 4: Requirements of ISO 9001:2015
Plan-Do-Check-Act
Chapter 5: Context of the organization
Clause 5 – Leadership
Clause 6 – Planning
Clause 7 – Support
Clause 8 – Operation