You are on page 1of 1

200 Clock Turn Rd, Portland, OR 34453 | (676) 982-4564 | roger.colin@hotmail.

com

Roger Colin
CAREER Airline Industry Professional with 19 years of experience as a Cargo Control Supervisor,
OBJECTIVE Customer Service Agent & Ramp and Ticket Counter Agent seeking full time position.
PROFESSIONAL United Airlines, Portland, OR
EXPERIENCE Customer Service Agent and Ramp, 2003 – 2008
• Responsible for passenger check-in ticketing, dispatching flights, loading and un-
loading flights, coordinating operations, and assuming tasks as ramp trainer.
• Handled overbooked and irregular flights, assisting passengers in arranging the most
suitable accommodations possible.
Cargo Control Supervisor, 1994 – 2003
• Managed the entire cargo system, including a crew of 24 full time employees.
• Designed and developed the cargo control center and supervised a team of customer
service representatives.
• Communicated with cargo handlers and field station managers on a daily basis to help
resolve system problems, providing timely and accurate information concerning the
movement of cargo.
• Interviewed, tested and trained all cargo employees, including airport procedures,
security and drivers license testing.
• Refined training procedures; responsible for scheduling and maintaining employees
personnel files.
Inside Sales Representative, 2001 – 2003
• Assumed additional responsibility as an Inside Sales Representative; promoted
various sales and marketing incentives to new customers.
• Qualified current and new customers as known shippers, as required by the FAA.
• Handled open claims of damage system wide; controlled cargo priorities, met with
customers at different locations.
Ticket Counter, Gate, and Ramp, 1991 – 1994
• Provided customer service, passenger check-in, ticketing, and ground services.
Eastern Airlines, Milwaukee, WI
Passenger Service Agent, 1989 – 1991
• Responsible for daily routine airline operations, ground service equipment and
servicing of Eastern and Continental equipment.
• Awarded employee commendation award for my dedication and contribution to the
company.
EDUCATION National Registry of Food Safety Professionals
Certified Food Safety Manager
Hazardous Material Advisory Council
HMT-215 Air Transportation of Dangerous Goods. Certificate
MBTI/Business Training Institute
Travel Career Consultant
United Airlines
Training Program for Customer Service Agents Certificate
Portland University High school, Portland, OR
ADDITIONAL • Fluent in English and Spanish
SKILLS • Proficient with Fast Air, Sabre, System One, Interact
• Travel agent experience

You might also like