Student'Center'Building'Managers'Training' Proposal:'St.

'Brunswick'College' ' '

' ' ' ' ' ' ' ' ' ' ' Logistics:'' St'Brunswick'College:'Lebanon,!Pennsylvania'' Founded'in'1866' Population:'undergraduates,!6500;!graduate!students,!1000' Student'Center:'JeffersonAGrimm'Student'Life'Center'' 25!student!center!managers! Our!student!center!is!open!from!8am!til!1am,!7Bdays!per!week! o 5.5!hour!shifts!each!(1!manager!on!per!shift,!unless!theres!a!large!scale!event! that!requires!more!staff)!! o about!15Bhour!per!week!commitment!per!manager!! Director!of!Student!Center!! o Assistant!Director!of!Student!Centers! Reservations!Coordinator!! Facilities!Coordinator!! Student!Center!Managers!(25)!! Student!Event!Staff!Report!to!Student!Center!Manager!on!Duty! (approx!75)!! ! Organizational'Chart:''

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' Learning'Goals:'' Students!will!learn!the!importance!of!St.!Brunswick!Colleges!guiding!principles! (Community,!Stewardship,!&!Service)!and!how!they!influence!and!drive!our!daily! work.!' ' Students!will!understand!the!responsibilities!and!expectations!that!are!associated! with!their!work!as!Building!Managers.!' ' Students!will!develop!critical!leadership!skills!and!learn!how!to!be!a!leader!in! partnership!with!the!team.!' ' Students!will!understand!the!balance!between!being!a!student!and!a!student! employee!and!how!to!maintain!professionalism.!' ' Rationale:'' We!believe!it!is!important!for!our!Student!Center!Building!Managers!to!understand! their!professional!roles!as!well!as!how!that!correlates!with!our!colleges!guiding! principles!and!Jesuit!tradition.!This!training!program!serves!that!purpose!by! focusing!on!each!of!our!values!each!day!through!activities,!discussions,!and!sessions.! In!order!to!create!a!cohesive!working!environment!between!our!Student!Center! Building!Managers,!this!training!program!serves!to!create!opportunities!to!build! community!among!one!another!and!other!student!staff,!as!well!as!providing! students!with!the!tools!to!perform!their!work!successfully.!' ' We!are!grounded!in!our!values!and!faith,!and!we!use!those!to!help!guide!us!through! our!journey.!We!did!not!design!this!training!program!to!be!specifically!tied!to!Jesuit! values!or!tradition;!however,!for!the!purpose!of!our!institution!type,!it!was! important!for!us!to!infuse!Jesuit!principles.!Our!training!program!can!be!easily! adapted!to!any!religious!institutional!type!because!it!focuses!on!faith!as!a!part!of! ones!journey.!' ' Connectedness'to'Coursework:'' Our!training!program!emulates!the!relational!leadership!model!(Komives,!Lucas,!&! McMahon,!2007,!p.!73B75)!in!that!we!are!trying!to!have!our!students!view! leadership!as!a!relational!and!ethical!process!of!people!together!attempting!to! accomplish!positive!change!(p.!74).!Through!our!community!building!activities,! ethical/values!discussion,!and!discussion!about!being!a!student!leader,!we!put!the! relational!leadership!model!into!practice.!' ' Additionally,!we!employ!experiential!learning!approaches!through!the!activities!we! incorporate!into!the!sessions.!Experiential!learning!generates!an!action!theory! from!your!own!experiences!and!then!continually!modifies!it!to!improve!your! effectiveness!(Johnson!&!Johnson,!2013,!p.!547).!For!example,!in!the!fashion!show! &!scavenger!hunt,!students!must!work!together!to!achieve!a!common!goal.!These! examples!highlight!how!we!use!experiential!learning!techniques!to!help!students! learn!from!their!experiences.!' ! 2!

' Our!ropes!course!also!focuses!on!building!trust!and!achieving!group!goals,!which!is! vital!to!creating!effective!groups!(Johnson!&!Johnson,!2013,!p.!120).!We!also! designed!our!activities!in!such!a!way!that!focuses!on!building!interpersonal!trust,! openness,!acceptance,!and!a!supportive!environment,!which!is!vital!for!group! development!(Johnson!&!Johnson,!2013,!p.!121).!!' Training'Budget:'$8000!(see!p.!15!for!breakdown)!'

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' Day'1:'Theme'(Community):'Thursday'8/15/13'
' ' 8:00amA9:30am:'Welcome'&'Breakfast'' This!will!take!place!at!the!college!! Address!will!be!given!by!Chaplin' Chaplin!will!lead!prayer!' Presentation!of!colleges!values,!mission,!&!Jesuit!tradition' o Our Values: Community, Stewardship, Service o Chaplin(will(talk(about(these(values(and(how(they(connect(to(their(roles(as( student(center(managers(( o Each(day(will(have(a(theme(of(one(of(our(core(values(( ' 9:30am'departure'&'arrive'approx'10:00am:'Students'will'depart'student'center'for' overnight'retreat'location'' Gretna!Glen!Camp!and!Retreat!Center:!Lebanon,!Pennsylvania!! We!will!use!two!15Bperson!vans!from!the!school;!Coordinators!drive;! Director/Assistant!Director!drive!their!own!cars!! ' 10:15amA'11:30am:'Session'1:'Start'With'Why' View!Simon!Sineks!Ted!Talk!Start!With!Why!&!go!over!the!Golden!Circle!Concept!' Apply!the!Golden!Circle!to!our!Jesuit!values!&!our!value!of!community!' Rationale:!This!session!is!designed!to!have!students!understand!how!their!role!fits! in!with!the!greater!university!community!and!our!mission.' Format:'!viewing!of!video!&!facilitated!discussion!'

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' ' 11:30amA12:00pm:'Mentor/Mentee'Initiative' Returning!student!center!managers!have!been!grouped!with!new!managers.' Groups!of!1B3!will!have!some!time!to!connect!and!get!to!know!each!other!during! lunch.' Rationale:'This!initiative!is!designed!to!create!a!support!system!for!new!managers! and!to!establish!a!sense!of!community!between!new!and!returning!staff!members.!' ' ! 4!

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' 12:00pm'A1:00pm:'Lunch'provided'by'retreat'center' Student!volunteer!or!Director!to!lead!prayer!before!lunch' Group!will!clean!up!after!lunch!' ' High'&'Low'Ropes'Course'' 1:00pmA3:30pm:'Low'Ropes' 3:30pmA'5pm:'High'Ropes' Retreat!center!staff!will!facilitate!ropes!courses!' Group!will!be!split!approximately!in!half!to!complete!low!ropes!course,!and!we!will! keep!mentors/mentees!together!' We!will!keep!everyone!together!for!high!ropes!course!' Rationale:'The!low!ropes!course!will!help!foster!team!building,!whereas!the!high! ropes!course!will!challenge!the!individual!while!building!community.!For!low!ropes,! students!will!develop!communication!skills!that!will!help!them!perform!their!roles,! supervise!staff,!and!manage!events.!The!reason!why!we!want!to!focus!on!trust!in!the! low!ropes!activities!is!to!transfer!the!idea!that!each!student!will!need!to!trust!the! other!student!center!building!managers!to!get!their!job!done!even!if!the!team!is!not! together!all!the!time.!!The!reason!for!doing!the!high!ropes!course!is!to!help!build!a! sense!of!community!and!support.!The!act!of!being!up!on!the!high!ropes!alone!or!with! only!one!other!person!mirrors!what!will!actually!happen!on!the!job.!Most!of!the! time,!there!will!be!only!one!building!manager!on!duty!at!a!time.!Since!the!rest!of!the! team!will!be!on!the!group!supporting!the!students!completing!the!activity,!students! will!visualize!how!important!the!support!system!is!to!their!work!as!building! managers.!' ' 5:00pmA5:30pm:'General'Debrief' Rationale:'The!debrief!is!designed!to!make!the!connections!between!the!activities! of!the!ropes!course!and!their!roles!and!to!understand!what!the!students!got!out!of! the!activities.!Additionally,!the!debrief!will!focus!on!the!theme!of!community!and! how!that!connects!to!the!ropes!course!activities!and!their!roles!as!building! managers.!!' ' 7:00pmA8:00pm:'Dinner'' ' 8:00pmA11:00pm:'Bonfire' Students!can!enjoy!smores!together!for!the!first!half!hour!' Bonding!Time!(approx!1B2!hours):!Assistant!Directors!will!then!ask!questions!to!the! group!to!help!them!get!to!know!each!other:!i.e.!what!was!your!favorite!childhood! toy?!Whats!your!favorite!place!to!be?!Whats!the!scariest!moment!youve! experienced?' o Questions!will!become!more!deep!' Rationale:'This!bonding!time!will!help!continue!to!build!trust,!community!and! common!bonds/connections!between!students.!This!time!will!also!help!build!a! stronger!support!system.!' ' ! 5!

' ' Day'2:'Theme'(Stewardship):'Friday'8/16/13'

8:00amA9:00am:'Breakfast'Morning'Prayer'' This!will!take!place!at!the!retreat!location.!' ' 9:30am'departure'from'retreat'location;'arrive'at'GrimmAJefferson'Student'Center'at' 10:00am' Students!will!now!stay!in!Residence!Hall' ' 10:30amA'11:30am:'Session'1:'Nuts'&'Bolts' Coordinator!of!Facilities!will!present!Stewardship!theme!of!day,!which!was!already! discussed!during!first!opening!address!by!Chaplain!' Distribute!training!manual!&!highlight!training!schedule!' Review!job!responsibilities!&!expectations!' Present!staff!expectations!&!develop!group!expectations!' Go!over!crisis!management/emergency!response!protocol!' Address!payroll!information!' Rationale:'This!session!will!help!students!understand!the!responsibilities!and! expectations!of!their!roles.!It!will!be!designed!to!create!buyBin!and!will!address!the! what!element!of!the!Golden!Circle.!!This!session!reflects!the!theme!of!stewardship! in!that!it!touches!upon!what!resources!we!have,!how!to!go!about!performing!their! jobs,!and!each!students!responsibility!in!their!roles!as!building!managers.!' ' 11:30amA'12:15pm:'Session'2:'Being'A'Student'Leader' ' Rationale:'It!is!important!that!students!understand!what!it!means!to!be!a!student! leader!and!the!implications!of!their!role!on!their!daily!lives!as!a!member!of!the! college!community.!This!session!is!designed!to!provide!a!broad!presentation!of! leadership!and!how!one!can!effectively!and!creatively!lead!others.!' Format:'Presentation!with!YouTube!clips,!Group!Discussion,!Activities' Activity'1:'Director'of'Leadership'will'present'this'activity'' o Contents:'Leadership!101!' Model&the&Way:&Set!an!example!for!others!to!follow! ! Video!Leading!with!Lollipops! http://www.youtube.com/watch?v=hVCBrkrFrBE!' ' Inspire&a&Shared&Vision:&Create!an!inclusive!picture,!and!have!an! abundance!mentality!(Steven!Covey!concept!in!which!a!person! believes!there!are!enough!resources!and!success!to!share!with! others).' & Challenge&the&Process:&Video!Southwest!Airlines! http://www.youtube.com/watch?v=_3eNFdwn07g!' & ! 6!

Enable&Others&to&Act:(Help!others!find!their!unique!voice.!Find!the! good!in!others.!Leverage!the!unique!values!that!others!bring!to!the! table.!(The!first!follower!in!the!video!enables!the!others!to!act)Video( The(First!Follower! http://www.youtube.com/watch?v=fW8amMCVAJQ!' Encourage&the&Heart:&Link!passion!with!results.!Celebrate!the!small! wins.!Stop!and!smell!the!roses.!Video!Peace!by!Inches! http://www.youtube.com/watch?v=9rFx6OFooCs'

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' 12:15pmA1:00pm:'Lunch'with'Director'of'Leadership' ' 1:00pmA2:00pm:'Session'3:'ProAFashionAal'Show' Rationale:'This!session!is!designed!to!give!a!visual!and!creative!representation!of! what!professional!attire!is!expected!of!our!student!staff.!By!presenting!this!concept! through!an!activity,!we!hope!that!students!will!stay!engaged!and!work!together.!By! utilizing!the!theater!costumes,!we!are!practicing!stewardship!in!the!sense!that!we! are!utilizing!campus!resources.!Additionally,!we!are!showing!that!people!can!be! resources,!too.!Our!discussion!of!professionalism!is!intended!to!help!students! further!the!message!from!the!fashion!show!and!expand!the!message!to!convey!that! professionalism!is!more!than!appearance;!it!encompasses!all!of!our!actions.!' ' Students!will!be!split!into!teams!of!5.!Each!team!will!be!provided!with!professional! dress!costumes!from!the!Theater!Dept.!We!will!set!up!a!closet.!Each!team!will!to! create!a!professional!the!best!professional!outfit!with!resources!given.!One!team! member!will!model!their!clothes.' ' The!Director!of!Leadership!will!be!our!guest!judge,!along!with!Assistant!Director! and!Director!of!the!Student!Center' ' This!Fashion!Show!will!occur!during!each!years!training.!' ' Group'Discussion:' o Discuss!how!your!appearance!is!only!one!aspect!of!professionalism' We!will!discuss!professionalism!in!terms!of!behavior!both!in!person! and!virtually!through!social!media.!' ' 2:00pmA'3:30pm:'Session'4:'Values'' (with'15'minute'break'in'between'personal'values'&'group'values'activities)'' ' Rationale:'It!is!important!that!our!student!staff!explore!their!values!as!they!relate! to!their!work!in!the!student!centers.!This!session!will!help!them!further!delve!into! their!personal!values!while!also!learning!more!about!the!values!of!others!staff! members.!Additionally,!this!workshop!is!important!because!it!will!create!a!forum!in! which!staff!can!explore!ethical!issues!that!they!may!encounter!while!on!the!job.!
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Format:'Individual!and!group!activities;!Discussion! 7!

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Activity'1:'Personal'Values'Ranking:'Must!complete!individually!

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' Personal'Values'Example'Debrief'Questions:'' What!was!difficult!about!this!exercise?' What!was!easy!about!this!exercise?' Do!you!think!your!ranking!accurately!represents!your!personal!values?' What!was!your!most!important!value!&!why?' What!was!your!least!important!value!&!why?!'

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' Activity'2:'Group'Values'Auction:'Must!complete!worksheet!in!small!groups!of!5! people!! Each!group!will!present!their!values,!and,!from!those,!the!large!group!will! condense!them!into!top!5!overarching!values!for!entire!group.!!

' Group'Values'Auction'Example'Debrief'Questions:'' In!comparison!to!ranking!your!own!personal!values,!how!was!this!activity?!' Talk!about!the!process!of!determining!how!much!monetary!value!to!place!on! each!value.!' What!did!you!find!difficult!about!this!activity?' What!did!you!find!easy!about!this!activity?' Did!you!feel!as!though!you!had!to!compromise!your!values!for!the!groups! values?!If!so,!how!did!that!make!you!feel?' ! 9!

Wordle:'While!small!groups!are!completing!the!values!auction!activity,!the! Coordinators!will!be!inputting!each!students!top!5!individual!values!into!wordle.net! to!create!a!visual!representation!of!the!groups!individual!values.!Here!is!an!example! of!St.!Brunswick!Colleges!values:!' '

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3:30pmA4:30pm:'Session'5:'Ethics'' Present!group!with!ethical!dilemmas!that!they!may!encounter!in!their!roles!' Examples:!' o You!notice!that!student!you!are!supervising!is!coming!15!minutes!late! every!day!and!writing!the!incorrect!time!on!his!time!sheet.!Youre!good! friends!with!him,!and!you!dont!want!to!get!him!in!trouble.!What!do!you! do?' o Your!friends!organization!has!asked!if!you!could!cancel!its!student!center! reservation,!but!its!less!than!24!hours!before!the!event,!which!means!the! organization!would!have!to!be!charged.!You!could!just!cancel!it!and!not! tell!your!supervisor.!What!do!you!do?!' o You!notice!that!your!staff!member!consistently!comes!back!from!lunch! smelling!like!alcohol,!and!you!know!that!she!is!underage.!What!do!you! do?' o Over!break,!your!supervisor!will!be!away,!and!a!few!of!your!coBworkers! suggest!that!you!all!throw!a!huge!party!in!the!student!center.!Everyone!is! confident!that!your!supervisor!wont!find!out.!What!do!you!do?' ! 10!

' 5:00A6:00pm:'Dinner'' ' 6:00pm:'Scavenger'Hunt/Evening'Activity'' Stewardship'Activity:'Photo'Scavenger'Hunt' ' Format:!The!students!will!be!split!into!groups!of!five.!The!scavenger!hunt!list!will!be! filled!with!riddles!about!the!university!for!them!to!figure!out!about!the!places,!items,! and!poses!that!they!will!have!to!get!for!their!photo!list.!At!the!end!of!the!scavenger! hunt,!one!of!the!professional!staff!members!can!have!a!discussion!with!the!group! explaining!how!stewardship!is!a!part!of!this.' ' Rationale:!While!working!together!to!collect!and!accomplish!these!photos,!students! will!have!to!utilize!their!knowledge!and!awareness!of!the!student!life!center!and! campus!to!best!manage!their!resources!in!an!effort!to!finish!these!tasks!and!be! creative!in!their!pursuits.' ' ' '

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' Day'3:'Theme'(Service):'Saturday'8/17/13' '

8:30amA1:00pm'Community'Service'Project:'Union'Canal'Tunnel'Park'CleanAUp' We!will!take!college!vans!to!Union!Canal!Tunnel!Park.!! ! Building!Managers!and!staff!will!go!to!one!of!Lebanon!Countys!parks!and!talk!with!a! park!ranger!about!taking!pride!in!the!upkeep!of!a!facility!and!the!challenges!of! managing!a!facility.!The!discussion!will!talk!about!what!it!means!to!provide!a! community!space.!After!meeting!with!the!park!ranger!the!group!will!be!split!into! two!smaller!groups!to!participate!in!two!different!projects.!Group!A!will!be!working! with!the!park!groundskeeper!to!weed!and!clean!out!the!large!park!garden!and!then! plant!new!flower.!Group!B!will!work!with!the!facility!manager!to!sand!down!and!reB stain!the!picnic!tables!located!in!the!parks!pavilion.!! ! Rationale:!This!experience!connects!with!the!theme!of!the!day,!service.!We!want! our!student!leaders!to!not!only!think!about!the!importance!of!serving!the!St.! Brunswick!community!with!their!work!in!the!Student!Life!Center,!but!also!think! about!the!importance!of!serving!the!community!in!which!they!call!their!home!while! at!college.!Our!intention!is!to!have!students!understand!what!it!means!to!take!pride! in!their!community!and!also!have!them!hear!about!how!people!who!run!a! community!place!that!is!different!than!a!student!center!have!the!same!goals!and! intention.!! ! Cost:!use!of!two!15Bpassenger!vans!to!transport!students!5!miles!to!Union!Canal! Tunnel!Park,!bagels!and!juice!for!breakfast!! !

! ' 1:00pmA2:00pm:'Lunch'BBQ'at'the'Park'' depart!park!and!return!to!campus!! ' ' ' ! 12!

' 2:30pmA4:00pm:'Session'4:'Customer'Service'&'Fish'Philosophy'' ' Key'Learning'Benefits'to'FISH!:!FISH!!has!been!called!an!antidote!to!cynicism,! depression,!burnout!and!anger.!Our!clients!are!using!it!for!nearly!every!issue!facing! business!today:!leadership,!orientation,!teamwork,!retention,!creativity,!customer! service,!quality!improvement,!changeanything!involving!human!interaction.' ' Rationale:'As!student!center!staff,!it!is!our!number!one!priority!to!serve!our! customers,!which!range!from!student!groups!to!university!administrators/officials! and!the!outside!community.!It!is!vital!for!students!to!learn!how!to!better!serve!the! people!with!which!you!will!come!in!contact!as!student!center!building!managers!and! how!to!approach!customer!service!in!a!fun!and!creative!way.' ' Format:'PowerPoint!Presentation,!Video!Clips,!Discussion,' !!!!!!Activities!' ' Cost'and'Contents:'' ' Price:!$940! The'FISH!'Video'Pack'Includes:!B!' 1!FISH!!DVD!B!1!FISH!!The!Guide!B!1!FISH!!Accessories!Pack!(includes!a!4B pack!of!Pete!the!Perch,!a!4Bpack!of!FISH!!pens,!a!4Bpack!of!FISH!!magnets,!a!6B pack!of!FISH!!stickies,!a!FISH!!tote!bag)!B!3!FISH!!Participant!Workbooks' ' Introduction'to'Fish'Philosophy'will'be'followed'by'formal'exercises'from'The' FISH!'Video'Pack'' ' ' ' ' ' ''' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ! 13!

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4:00pmA5:00pm:'Closing'Activities''' Knitting!Connections!(Yarn!Activity):!Students!will!sit!in!a!circle!with!a!ball!of!yarn.! The!first!student!will!throw!the!yarn!to!someone!in!the!circle!and!say!something! positive!about!each!person!from!the!training!experience!(i.e.!what!they!learned!from! that!person,!what!they!appreciated!about!that!person,!a!connection!they!made!with! that!person,!or!something!they!would!like!to!learn!about!the!person).!This!will! continue!until!everyone!gets!the!ball!of!yarn.!In!the!background,!we!will!play! slideshow!from!scavenger!hunt.!Additionally,!we!will!distribute!the!assessment.!' ' Rationale:'This!activity!is!designed!as!a!closing!activity!to!wrap!up!the!training! program!and!have!students!verbalize!the!impact!each!other!has!made!on!the!team.!' ' Group!Prayer!followed!by!optional!Church!service!at!the!St.!Brunswick!College! Chapel!! ! 14!

' Training'Budget'Proposal'' ' ' ' ' ' ' ' ' ' ' '
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' Training'Assessment:''
' We!will!use!the!Net!Promoter!Scale:!This!is!a!twoBquestion!survey!to!gauge! effectiveness!of!program!or!event!in!a!way!that!is!easy!to!understand,!administer,! evaluate,!and!explain.!! ! We!guided!our!assessment!from!the!following!site:! http://www.netpromoter.com/whyBnetBpromoter/know/! o Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.! o Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.! o Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.! o To calculate your companys NPS, take the percentage of customers who are Promoters and subtract the percentage who are Detractors.!

! ! ! Our'Assessment:'' ' How!effective!was!this!training?!! ! (least!effective)!0!! 1!!!!!!!2! !!!!!3!!!!!!!4!!!!!!!5!!!!!!6! ! Why?! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

!!!7!!!!!!8!!!!!!!9!!!!!!!10!(most!effective)!!

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! ! ! ! Komives,!S.,!Lucas,!N.,!&!McMahon,!T.R.!(2007).!Exploring(leadership(for(a(college(students( (who(want(to(make(a(dufference.!San!Francisco,!CA:!John!Wiley!&!Sons.! ! Johnson,!D.W.,!&!Johnson,!F.P.!(2013).!Joining(together:(Group(theory(and(group(skills.(New!! Jersey:!Pearson!Education.! ! Rutgers!Student!Life:!Facility!Manager!Manual.!(2012).!Rutgers!University.! ! Student!Life:!Team!guidebook.!(2012).!Rutgers!University.!!! ! ! ! ! ! ! Sites!Consulted!for!information!about!Catholic,!Jesuit!Institutions:!! http://www.fordham.edu! http://www.luc.edu! http://www.belmont.edu! http://www1.villanova.edu! ! ! ! ! ! ! References!

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