5/6 Semester VTU

Management &
Entrepreneurship

Unit 1 :
Management

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 Who is a Manager?
• Manager
– Someone who works with and through
other people by coordinating and
integrating their work activities in order to
accomplish organizational goals.
 Classifying Managers
• First-line Managers
– Are at the lowest level of management
and manage the work of non-managerial
employees.
• Middle Managers
– Manage the work of first-line managers.
• Top Managers
– Are responsible for making organization-
wide decisions and establishing plans
and goals that affect the entire
organization.
Managerial Levels
 What Is Management?
• Managerial
Concerns
– Efficiency
• “Doing things right”
– Getting the most
output for the least
inputs
– Effectiveness
• “Doing the right
things”
– Attaining
organizational goals
Effectiveness and Efficiency in Management
 What Do Managers Do?
• Functional Approach
– Planning
• Defining goals, establishing strategies to
achieve goals, developing plans to integrate
and coordinate activities.
– Organizing
• Arranging work to accomplish organizational
goals.
– Leading
• Working with and through people to
accomplish goals.
– Controlling
• Monitoring, comparing, and correcting the
Management Functions
 What Do Managers Do?
(cont’d)
• Roles Approach
– Interpersonal roles
• Figurehead, leader,
liaison
– Informational roles
• Monitor, disseminator,
spokesperson
– Decisional roles
• Disturbance handler,
resource allocator,
negotiator
 What Do Managers Do?
(cont’d)
• Skills Approach
– Technical skills
• Knowledge and proficiency in a specific field
– Human skills
• The ability to work well with other people
– Conceptual skills
• The ability to think and conceptualize about
abstract and complex situations concerning
the organization
Skills Needed at Different Management
Levels
 Conceptual Skills
• Using information to solve business
problems
• Identifying of opportunities for
innovation
• Recognizing problem areas and
implementing solutions
• Selecting critical information from
masses of data
• Understanding of business uses of
technology
 Communication Skills
• Ability to transform ideas into words
and actions
• Credibility among colleagues, peers,
and subordinates
• Listening and asking questions
• Presentation skills; spoken format
• Presentation skills; written and/or
graphic formats
 Effectiveness Skills
• Contributing to corporate
mission/departmental objectives
• Customer focus
• Multitasking: working at multiple tasks
in parallel
• Negotiating skills
• Project management
• Reviewing operations and
implementing improvements
Effectiveness Skills (cont’d)
• Setting and maintaining performance
standards internally and externally
• Setting priorities for attention and
activity
• Time management
 What Is An Organization?
• An Organization Defined
– A deliberate arrangement of people to
accomplish some specific purpose
• Common Characteristics of
Organizations
– Have a distinct purpose (goal)
– Composed of people
– Have a deliberate structure
 Why Study Management?
• The Value of Studying Management
– The universality of management
• Good management is needed in all
organizations.
– The reality of work
• Employees either manage or are managed.
– Rewards and challenges of being a
manager
• Management offers challenging, exciting
and creative opportunities for meaningful
and fulfilling work.
• Successful managers receive significant
monetary rewards for their efforts.
Development of Major Management
Theories
 Scientific Management
• Fredrick Winslow Taylor
– The “father” of scientific management
– Published Principles of Scientific
Management (1911)
• The theory of scientific management
– Using scientific methods to define the “one best
way” for a job to be done:
» Putting the right person on the job with the
correct tools and equipment.
» Having a standardized method of doing the job.
» Providing an economic incentive to the worker.
 Taylor’s Five Principles of Management

1. Develop a science for each element of an

individual’s work, which will replace the old rule-
of-thumb method.
2. Scientifically select and then train, teach, and
develop the worker.
3. Heartily cooperate with the workers so as to
ensure that all work is done in accordance with the
principles of the science that has been developed.

4. Divide work and responsibility almost equally

between management and workers.
5. Management takes over all work for which it is
better fitted than the workers.
 Scientific Management
(cont’d)
• Frank and Lillian Gilbreth
– Focused on increasing worker productivity
through the reduction of wasted motion
– Developed the microchronometer to time
worker motions and optimize performance
• How Do Today’s Managers Use
Scientific Management?
– Use time and motion studies to increase
productivity
– Hire the best qualified employees
– Design incentive systems based on output
 General Administrative
Theorists
• Henri Fayol
– Believed that the practice of
management was distinct from other
organizational functions
– Developed fourteen principles of
management that applied to all
organizational situations
• Max Weber
– Developed a theory of authority based
on an ideal type of organization
(bureaucracy)
• Emphasized rationality, predictability,
 Fayol’s 14 Principles of Management
1.Division of work. 1. Remuneration.
2.Authority. 2. Centralization.
3.Discipline. 3. Scalar chain.
4.Unity of 4. Order.
command.
5. Equity.
5.Unity of
6. Stability of
direction.
tenure of
6.Subordination of personnel.
individual
7. Initiative.
interest to the
interests of the 8. Esprit de
organization. corps.
Weber’s Ideal Bureaucracy
 Quantitative Approach to
Management
• Quantitative Approach
– Also called operations research or
management science
– Evolved from mathematical and
statistical methods developed to solve
WWII military logistics and quality
control problems
– Focuses on improving managerial
decision making by applying:
• Statistics, optimization models, information
models, and computer simulations
 Understanding
Organizational Behavior
• Organizational Behavior (OB)
– The study of the actions of people at
work; people are the most important
asset of an organization
• Early OB Advocates
– Robert Owen
– Hugo Munsterberg
– Mary Parker Follett
– Chester Barnard
 The Hawthorne Studies
• A series of productivity experiments
conducted at Western Electric from 1927
to 1932.
• Experimental findings
– Productivity unexpectedly increased under
imposed adverse working conditions.
– The effect of incentive plans was less than
expected.
• Research conclusion
– Social norms, group standards and attitudes
more strongly influence individual output and
 The Systems Approach
• System Defined
– A set of interrelated and interdependent parts
arranged in a manner that produces a unified
whole.
• Basic Types of Systems
– Closed systems
• Are not influenced by and do not interact with their
environment (all system input and output is internal).
– Open systems
• Dynamically interact to their environments by taking
in inputs and transforming them into outputs that are
distributed into their environments.
The Organization as an Open System
 The Contingency Approach
• Contingency Approach Defined
– Also sometimes called the situational
approach.
– There is no one universally applicable
set of management principles (rules) by
which to manage organizations.
– Organizations are individually different,
face different situations (contingency
variables), and require different ways of
managing.
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