Joshua Glenn Pearce

435 SKYLINE DR, WELLSTON, OK 74881 Objective

Contact Tel : 405.356.2722 Mobile: 405.388.3125 Email : joshgpearce@gmail.com

To attain a director level position in Information Technology for a school system which will permit full utilization of strengths in communication, organization and technical ability. Career Profile Decisive, action-oriented and results-focused professional offering over ten years of experience in the Information Technology field. Experienced at managing information technology personnel in the completion of routine operations and special projects for a large educational organization with multiple physical locations. Skilled in employee management tasks, including: hiring, reviewing, firing, coaching, mentoring, and acting as point of escalation for high priority or technically complex issues. Experienced with price negotiation and life cycle management of hardware and software assets across various funding sources and purchasing methods Skilled communicating with stake holders at differing levels of familiarity and involvement Familiar with the methods and requirements for effective adult training and education

Work Experience Full Time Oklahoma City Public Schools Desktop Services/Project Manager March 2004 - Present Managed and reviewed 15+ employees in the Desktop Services Department Guided the maintenance and operation of 22,000 computers and peripheral devices across 79 physical sites for 5000 employees and 42,000 students Allocated personnel and resources for projects following project management processes Acted as point of escalation for technical and priority issues Identified needs and implemented policies for technical support through creation of training documents, service level agreements, and standard metrics Part Time Best Buy Co., Inc. Geek Squad Agent October 2004 July 2007 Resolved various issues for customers across a myriad of hardware and software platforms Full Time Techsolve, INC. Computer Service Technician July 2003 March 2004 Performed computer repair services in support of contract with Oklahoma City Public Schools Part Time Farmers Insurance Help Desk Analyst February 2003 July 2003 Handled telephone support requests through problem resolution or ticket escalation Full Time America Online Associate Operations Support Specialist January 2000 August 2002 Performed computer repair, telcom maintenance, and network maintenance for call center support Key Skills Attained industry standard certifications and proficient in most standard business applications A+ Certification ID# COMP10373146 Network+ Certification ID# COMP10373146 Microsoft Certified Professional ID# 2163941 Industry Certifications (Dell, HP, Lexmark)

Joshua Glenn Pearce

Education Aug 2009 Present Bachelor of Science, University of Central Oklahoma, Edmond, OK Anticipated Graduation: Spring 2013 Major: Organizational Leadership Jan 2003 May 2003 Associate of Applied Science, Oklahoma State University OKC, Oklahoma City, OK Major: Computer Information Systems Computer Technical Support Bachelor of Science, Oklahoma State University, Stillwater, OK Major: Mechanical Engineering

Sept 1998 May 1999