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For the purpose of this template, the crisis response phase has been defined as the overall phase
during which a crisis situation or disaster occurs. During the crisis response phase, several sub-
phases occur, namely, an emergency response phase, management response phase, and a business
area response phase.
During each phase one of several business continuity plan documents are utilized. The diagram
below depicts the crisis response sub-phases and plan documents associated with each sub-phase:
• explosion
• overheated equipment
• airplane crash
• chemical spill in particular area
• fire
• pandemic
• loss of power
• damage to building
• loss of power
• damage from chemical spill
• smoking in building
• earthquake
• disaster in neighboring company facility
• storm
• disgruntled employee
• power generator failure
An emergency response plan deals with the immediate physical effects of a disaster and is used
as an initial response. The emergency response plan is closely associated with the business
continuity plan. The purpose of the business continuity plan is to ensure a prompt and efficient
recovery of essential business operations.
Executive Sponsor
[Company XX] assigns a senior management member to be the “Executive Sponsor” who
approves, sponsors, and provides full support the development and implementation of the
organization-wide business continuity program and its constituent parts including this policy,
emergency response plan, and other associated business continuity plan documents. The
executive sponsor approves the budget and resources required, and delegates authority to the
emergency response team and team leader to manage, coordinate, and oversee the emergency
response plan design, development, implementation, maintenance, and assessment.
Rules regulations
[Company XX - rules and regulations that are specific to you organization here]
Staff responsible
[Company XX] business continuity and recovery teams have the responsibility to know this
policy and understand and adhere to the standards and procedures established in this policy.
It is the responsibility of all staff to be aware of their departments and/or business unit’s business
continuity plan and its associated documents.
Violations
Any employee and/or contractor or service provider found to have violated this policy may be
subject to legal actions such as termination.
2. Reduce the likelihood that the business continuity plans are invoked
Objectives
The primary objective of the emergency response plan is to protect life by:
1. preventing injury;
2. providing shelter; and
3. evacuating the premises.
Assumptions
This plan has been developed with the following assumptions:
• All threats will be treated as genuine, until the incident investigation and assessment
proves otherwise;
• The Emergency Response Team will be comprised of sufficient number of staff to ensure
a satisfactory turnout in the event of an emergency.
Scope
The scope of this ERP is the [Company XX] facility/site located at [Company XX facility].
During each phase one of several business continuity plan documents are utilized. The diagram
below depicts the crisis response sub-phases and plan documents associated with each sub-phase:
In this phase, emergency response plan procedures, tasks, and forms are used; the
business continuity coordinator and other members of the crisis management team are
alerted; and evacuation occurs and/or the incident is contained.
During the emergency response phase and site crisis management phase, the Crisis Management
Center will be opened and CMT team members will gather to determine if a disaster is to be
declared. The following diagram illustrates the relationship between the ERP, SCMP, and the
Business Area Recovery Plans:
The following process flow describes example high-level steps and actions conducted during the
ERP phase. Activities in the plan start whenever there is a threat of disaster or an actual
emergency situation.
There are numerous events that can trigger the activation of the emergency response plan. Some
examples of these events are:
The level of response will vary with each incident and there may be limited action, or a full
response involving all team members and authorities.
The emergency response plan is designed to be executed prior to the execution of other business
continuity plan documents; however, other plans such as the site management plan may be
executed in parallel.
This form shall be delivered to the ERT Leader, Senior Management member, or other ERT
Member.
• Fire Evacuation
• Bomb Threat
• Chemical Spill
• [Other Procedures for Company XX]
The ERT Leader shall ensure safety of personnel by ensuring appropriate evacuation procedure is
followed.
The actual assessment assigns an incident severity level to the current situation such as low,
medium, and high. Based on this assessment, other actions such as escalation may take place.
The severity level may be based on extend of injury, possibility of containment, or other
scenarios specific to your organization. Example severity levels are described below:
• Low – incidents considered as low priority do not involve injury; can be contained easily,
and not likely to progress. In this severity level, the incident should be closely monitored
to ensure it does not progress.
• Medium – incidents considered medium priority involve minor injuries; may not be
easily contained, and have a chance of progressing. Further action and follow up may be
necessary such involving some members of the ERT and alerting public authorities.
• High – incidents considered as high priority involve injuries major; are not easily
contained, and have a high probability progressing. Further action and follow up is
required such as involving entire ERT and alerting and engaging public authorities.
• personnel evacuations,
• internal rescue operations,
• medical assistance, and
• incident containment
Below is an example of a typical emergency response team, its members, and their roles and
responsibilities. Note that this example team may not reflect your organization’s emergency
response needs and therefore you should modify this structure as necessary:
Security Guard
Medical Staff
• Responsible for providing immediate medical first-aid assistance
• Makes recommendations based on information received from rescue operators
and from health authorities
Rescue Staff
• Personnel specially trained in search and rescue operations
• Work closely with fire and ambulance departments
• Coordinate and liaison with external search and rescue
Team Assistant /
Function Work # Home # Cell # Email
Member Secretary
Emergency
Response Team
Leader (ERTL)
Emergency
Response Team
Deputy Manager
(ERTDM)
Facility Security
Manager
Security Guard
Fire Warden –
Floor/Area 1
Rescue Staff
Member
Medical Staff
Member
Business Area
Manager
Team Assistant /
Function Work # Home # Cell # Email
Member Secretary
Emergency
Response Team
Leader (ERTL)
Emergency
Response Team
Deputy Manager
(ERTDM)
Fire Warden –
Floor/Area 1
Rescue Staff
Member
Medical Staff
Member
Business Area
Manager
Regulatory
Contacts
Response
Contractors
Equipment
Rental
Emergency Pack
Provider
Protective
equipment
supplier
Police
Fire
Ambulance
□ At Emergency Site:
Assess Situation
□ Call Public Authorities
□ Follow Emergency Procedures
□ If fire, follow General Emergency and Fire
Evacuation Procedure
□ If injuries, follow Medical/First Aid Procedure
□ If bomb threat, follow Bomb Threat Procedure
□ Open CMT
□ Ensure plans are available for everyone
□ At Emergency Site:
Assess Situation
□ Call Public Authorities
□ Follow Emergency Procedures
□ If fire, follow General Emergency and Fire
Evacuation Procedure
□ If injuries, follow Medical/First Aid Procedure
□ If bomb threat, follow Bomb Threat Procedure
□ Open CMT
□ Ensure plans are available for everyone
□ Work with CMT members (brief CMT Leader and
provide status information)
□ If external response required: coordinate and liaison
with public safety authorities
Rescue Staff
ERP Team Member: Rescue Staff
The emergency response plan will ensure the following procedures are in place:
Description
During a potential emergency or actual disaster situation, it is to the responsibility of ALL on-
site personnel including employees, management staff, contract personnel, and visitors to report
the incident.
• explosion
• overheated equipment
• airplane crash
• chemical spill in particular area
• fire
• pandemic
• loss of power
• damage to building
• loss of power
• damage from chemical spill
• smoking in building
• earthquake
• disaster in neighboring company facility
• storm
• disgruntled employee
• power generator failure
6. Evacuate Area:
For example, if fire, use General Emergency & Fire Evacuation
Procedure
For example, if bomb threat, use Bomb Threat Procedure
7. If injuries:
Ensure that you are safe and will not injure yourself
Description
This procedure provides guidelines for evacuation. Consider the following during an evacuation:
• Assist others. For example, consider the needs of people with disabilities
• Outside Temperatures
• Where to evacuate to. For example, evacuate to a safer place, not into danger
Priority should be given to safety of staff and public. In general, you should ensure:
8. Remain calm
12. Alert the Emergency Response Team Leader and Facility Security Manager
13. Do not take valuable objects that hinder or block the evacuation routes
If this is a fire:
1. If safe to do so and condition permit, contain fire by ensuring all doors are closed
Description
Most incidents involving a bomb or explosive substances are not legitimate. However, because
of the potential for harm, these threats are treated seriously. Note that a bomb threat may be
received by either phone or through a written note or letter or by detecting a package on the
premises.
Description
An adequately trained staff and a quick response are the most important elements when medical
aid is to be provided.
• If possible, prevent further injury, especially if the head or neck are involved
A3 – Floor Plans
A4 – Emergency Supplies
Contact Information
Date:
Time:
Contact Name:
Emergency Details
Problem Description:
Personnel Injuries:
Property Damage:
Date:
Time:
Name:
Phone Number:
The actual assessment assigns an incident severity level to the current situation such as low,
medium, and high. Based on this assessment, other actions such as escalation may take place.
The severity levels may be based on extend of injury, possibility of containment, or other
scenarios specific to your organization. Example severity levels are described below:
• Low – incidents considered as low priority do not involve injury; can be contained easily,
and not likely to progress.
• Medium – incidents considered medium priority involve minor injuries; may not be
easily contained, and have a chance of progressing.
• High – incidents considered as high priority involve injuries minor or major; are not
easily contained, and have a high probability progressing.
Recommendations/Notes::
Visitors
Total
Version control is required in order to maintain integrity and cohesion of this document. The
Document Manager should be the only person to approve and authorize changes and distribute
revised versions.
To reduce the risk that an old version is used, the Document Manager should collect all copies of
old versions before distributing new ones. This document shall not be photocopied. Additional
copies should be obtained from the Document Manager.