Professional Documents
Culture Documents
Table of content
Contents Executive summary Introduction Purpose Company background 3.1 Logo Partners background 4.1 Partnership agreement Location of business 5.1 Layout plan 5.2 Advantages Marketing plan 6.1 Service description 6.2 Target Market 6.3 Market size 6.4 Competition 6.5 Market share 6.6 Sales forecast 6.7 Marketing strategy and budget 6.8 Marketing budget Operations plan 7.1 Process planning 7.2 Operations layout 7.3 Production planning 7.4 Material planning 7.5 Machines and equipment planning 7.6 Manpower planning 7.7 Overheads requirement 7.8 Location 7.9 Business and operations hours 7.10 Licence, permits and regulations required 7.11 Operations budget 7.12 Implementation schedule Organizational plan 8.1 Organization mission and vision 8.2 Organization chart 8.3 Manpower planning 8.3.1 Schedule of task and responsibilities 8.3.2 Schedule of remuneration 8.4 List of office equipment 8.5 Organizational/administration budget Page
6.0
4 5 6 7 8-12 13-16 17 18 19 20 20 21 22 23-24 25-30 31-34 35-44 45 46 46 47 48 49-55 56 57-58 58 59 60 61 62 63 64 64 65 66 66-67 68-69 70-71 72
7.0
8.0
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Executive Summary
1.0 Introduction
Arte de Pelo is a hair salon located in 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur that allows the entire family to have their hair needs satisfied in one convenient location. Arte de Pelo serves men, women, and children and accepts appointments as well as walk-ins. Arte de Pelo also sells retail hair care products. Arte de Pelo is able to serve the entire family in one quick, convenient visit.
While there are many "quick salons" like Arte de Pelo, Arte de Pelo will excel due to its attention to detail regarding customer service. Through unheralded customer attention, Arte de Pelo will slowly but surely gain market share as it services the entire family, creating long-term relationships. Lastly Arte de Pelo location will allow it to attract a lot of walk in traffic.
People across Malaysia have decided to use our services when they want to fulfil their hair need, for example to have their hair cut or to make over their appearance through different hair style. Arte de Pelo has foreseen this opportunity to provide the finest and highest quality of hair cut and styling to all people, despite their age or gender. This has shown that Arte de Pelo has the calibre to be one of the most successful hair salons in Malaysia.
We, Arte de Pelo, saw the opportunity that this business has the potential of success provided that it is handled efficiently. The people have always needed to take care of their hair, as the hair reflects their personality, and to make them feel more confidence and comfortable. Arte de Pelo sees this as a way to prosper in this market, by taking advantage of all these peoples need.
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This business plan is also being drafted so that Arte de Pelo will get the financing it needs in order to start its business. The loan is crucial in order to start the business, so the presentation of this business plan is vital to gain the confident of the bank.
Arte de Pelo has asked from Maybank for a loan up to RM 50,000 so that it can build itself in this business. The other RM 100,000 will be from the accumulated capital provided by each shareholder in the company. Each shareholder has agreed to contribute RM 20,000 each.
The financing will be used to purchase a start up assets like salon equipments, furniture and fittings, store front and artwork, advertising and many more. We can get all this items from our trusted suppliers, and they have agreed to provide products with the best offer ever.
We also use this business plan as a guideline to the manager in order to succeed in the business. Arte de Pelo has all the ingredients to be one of the best in the business. We have set out our entire target in order to be successful. This business plan will includes company background, marketing strategy, operation plan, sales forecast and also the most important, the financing plan of the business.
Arte de Pelo will fully utilize all the assets so that it can maximize the profit. The profit that the company gets will be used to pay the loan that is given. Arte de Pelo is completely confident that it will be able to pay the loan back including the interest payment in the loan given.
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: Arte de Pelo Enterprise. : 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan.
Telephone number Fax number Email Form of Business Main activity Date of Registration Number of Registration Date of Commencement Initial Capital
: 03-22827667 : 03-22827678 : artedepelo@yahoo.com : Partnership : Hair cutting and stylist : 1 April 2010 : M0457129-D : 8 April 2010 : RM 100,000 (own) RM 50,000 (loan)
Name of Bank
: Maybank Bhd
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This logo represents: Image: beauty is essential to all people. Black and grey colour: symbolize elegance and stylishness.
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Muhammad Syapiq bin Mat Nor 29 march 1987 Hospital Kuala Lumpur No 23, Lorong D/2, Kampung Pandan, 55100, Kuala Lumpur
Interest: Qualification:
Racing cars and drifting. BACC in year 2005 (Graduated in Uitm Shah Alam), ACCA in year 2007 (Graduated in Dublin business school)
Position: Skills:
Chief executive officer 1. A visionary and full of energy to drive towards success 2. Ability to manage employees efficiently
Experiences:
Has 4 years of working experiences in a corporate company and worked as a finance department manager until he decided to pursue a business in this market.
As the Chief executive officer of the company, this job requires the manager to set up the mission, vision and objective for the long term of the company. The Chief executive officer also needs to organize, motivating and to control of his down liner to be always on top of their job.
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FINANCIAL MANAGER
Muhammad Aizat b. Ishak 8th February 1989 Hospital Muar, Johor. 45-15-12, Menara Orkid,Bandar Baru Sentul,51000 Kuala Lumpur
Interest: Qualification:
Surfing, Thaiboxing, Singing. B.ACC in year 2007 (graduated in UiTM Shah Alam), ACCA in year 2010 (graduated in Dublin Business School, Ireland)
Position: Skills:
Financial manager 1. Very good accountability in doing his job. 2. A person with a broad view of management and corporation.
Experiences:
Was an accountant for a very well known corporate company. He worked there as an accountant for 2 years before he decided to be a business partner in this project.
As financial manager, the main job in this post is to record everything about finance of the company. This job also needs high experience of evaluating and decision making about finance. More important, the prediction of the future economic, with this ability, we can maintain our company financial better.
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MARKETING MANAGER
Muhamad Azfar bin Mohd Sharipp 29 June 1985 Hospital Besar, Klang No 3, Jalan Jeram,8/22,40000,Shah Alam, Selangor Darul Ehsan
Interest: Qualification:
Soccer, rock climbing and sky diving Bachelor in Marketing (University of Carnegie Mellon, Pittsburgh US), Certificate III in hairdressing (UK Hair Academy, United Kingdom)
Position: Skills:
Marketing Manager 1. Able to market products effectively 2. Has a very good communication method 3. Very good in getting point across
Experiences:
A very experienced marketer and hair dresser. Before agreeing to this job, he was an assistant marketing executive at A Cut Above for 3 years. His experiences are very valuable to Arte de Pelo.
As a Marketing Manager, the main role in this post is to gather sufficient and reliable information from the public and current events to ensure that the service we provide meets their expectation. More importantly, marketing is an effective way to spread the word about the outstanding service that we provide. For one day, Arte de Pelo will be a major business in hair styling and salon.
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Nur Fatin Binti Abdullah 8 November 1985 Hospital Besar Kota Bharu Kelantan Q1-3, Jalan Lengkok Abdullah, Bangsar 59000 Kuala Lumpur
Interest:
Qualification:
Bachelor in Business Admin, (University of Surrey, United Kingdom) Certificates III in Hair Dressing ( Brisbane School of Hairdressing, Australia).
Position: Skills:
Public Relation Manager and Operational Manager. 1. Has the ability and confidence to face people 2. Speaks bilingually 3. Good in controlling products and planning.
Experiences:
Before joining this venture, she had worked in Thomas n Guys as senior hair cutter for 2 years and had worked as sales person at ZARA Company for 8months.
As a Public Relation Manager, the main role in this post is to maintain a good relationship between customers and company, as the customers will become loyal. And as an Operational Manager, the main role in this post is to concerned with the production of goods and services and ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements.
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Nur Nadiati binti Ismail 20 November 1985 Hospital Uni. Sains Malaysia,Kelantan 201, Jalan 1, Taman Sekamat, 43000 Kajang, Selangor.
Interest: Qualification:
Play piano, sky diving and sewing. Bachelor in Accountancy (UiTM Shah Alam), Bachelors Degree in Human Resource Management (University of Southampton, United Kingdom)
Position: Skills:
Human Resource Manager 1. Ability to find the right person for a job 2. Has a great conversing method
Experiences:
Before joining this venture, she has worked as a human resource executive in Celcom Communication for 2 years
As a Human Resource Manager, the main roles in this post is to recruiting and interviewing new potential staff as well as orientate new staff, explaining job description, policy, and procedures of Arte de Pelo Salon.
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This agreement will bind the partners with the following aspects: 4.1.1 Types of Business: The business has been registered under the Register of Business using the name of Arte de Pelo Enterprise. This business is a company that generally offers Hair Salon services. The service line of this company is hair cut, hair colouring, hair rebonding and hair perm.
4.1.2 Capital: Each partner has contributed the capital as below: Muhamad Syapiq bin Mat Nor Muhammad Aizat bin Ishak Muhamad Azfar bin Mohd Sharipp Nur Fatin binti Abdullah Nur Nadiati binti Ismail RM 20,000 RM 20,000 RM 20,000 RM 20,000 RM 20,000
RM 100,000
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From the consent of all partners, we agreed that: They had to run at least five years (5) and partners are prohibited from dissolving the business without the consent of other partners resolutions to other partners. 4.1.4 Distribution of Profits and Loss: Every partner has belonging this business and the amount of the profit from this business as well. The partners will distribute profit according to capital distribution. Any losses will be liable among partner equally according Partnership Act 1961. 4.1.5 Perquisite: Any additional pay is to follow current profit and will be present in the end of annual financial report. 4.1.6 Partnership Property: Owned by the partnership and partners because it is not separate legal entity (Partnership Act 1961 S.22) 4.1.7 Death: The representive of the death partners can appoint to the business under the Malaysian Law. The close members of the family upon the entire death partner share can make the transmission of the state. 4.1.8 Bankruptacy or Dissolution of Partnership: When the partner is found lunatic, permanently unsound mind [Partnership Act 1961 S.37 (a)] When a partner permanently incapable of performing his part of the partnerhip contract [ Partnership Act 1961 S.37 (b)] When a partner calculated to affect prejudicially the carrying on the business [ Partnership Act 1961 S.37 (c)]
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We are here!!
Arte de Pelo
15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan.
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60 ft
40 ft
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Market Analysis
10% 20%
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housing area. Besides that, each of the area within Bangsar are provided with public transportation such as busses, train and taxis. Furthermore, two of the established shopping complex that is Bangsar Village and Bangsar Shopping Centre are situated in Bangsar. From the seasonal factor, Bangsar will be crowded with people during seasonal event such as New Year, Hari Raya, Chinise New Year and other event. We consider that 30% of population in Bangsar as total buyers that will use hair services. Usually people like childrens, students, families, business person and others are in bangsar because of work, school, shopping and spending their time with family. Our business has identified our target market that is mainly on male and female. Therefore, from the 30% of the population that use hair services, Arte de Pelo target around 24% from the total people who use hair services. Thus, other competitors will conquer the balance of the population.
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6.4 Competition
At our location, Arte de Pelo has some competitors as same business like us. Arte De Pelo looks three competitors as the major competitors in salon market which is Hair Concept, Inspiration Alan Salon and La Bell Hair and Beauty Salon . We look competitors as an incentive to improve our company to be good in providing the best services to customer. Arte de Pelo also takes the competitors as healthy challenge. It just wants to make a variety in market competitors especially at Jalan Telawi, Bangsar. So, customer can also have many choices to meet their preferences. At the same time, Arte de Pelo will also provide good and quality services to meet their expectation and satisfying their wants.
The similarities with the competitors are same which is providing services related to salon. The difference of our company with the competitors are our company provides sub services that differentiate our salon from other competitors like offering drinks to customers, surf internet on laptop while colouring their hair, membership card and private room for female muslim and artist. Our company also overcomes the competitors by providing hair cutting services for big event such fashion show and runaway, reality tv show and wedding ceremony.
Weaknesses: a) All types of services provided are too expensive compared to Arte de Pelo salon . b) Newly introduce in peninsular Malaysia.
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Strength: a) The company has established early than Arte de Pelo Salon. b) Business focus on hair and other services such as pedicure and medicure. Weaknesses a) Location is not strategic because is not continous people passes their salon. b) Services that provided are too expensive c) Lack of promotion.
Strength: a) The company has established early than Arte de Pelo salon. b) Good promotion deal. Weaknesses a) All types of services provided are to expensive compared to Arte de Pelo salon. b) Inexperience labour force.
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Hair Colouring
Inspiration Alan La Bell Hair Concept
25% 45%
30%
Hair Cut
Inspiration Alan La Bell Hair Concept
20% 55%
25%
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Hair Rebonding
Inspiration Alan La Bell Hair Concept
30%
40%
30%
Hair Perm
Inspiration Alan La Bell Hair Concept
32%
35%
33%
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Arte de Pelo Hair Salon 6.5.2 Market share after the entry of Arte de Pelo.
Hair Cut
Arte de Pelo Inspiration Alan La Bell Hair Concept
12% 15%
30%
43%
Based on our study, Arte de Pelo will conquer some of this section from other competitors by providing 30% in offering hair cut services for the market share. Arte de Pelo salon provides special services for Muslim women and also artist by preparing a private room for them. These services are rarely seen in other salon like La - Bell and Hair Concept. They only give 15% and 12% respectively. Inspiration Alan also gets slightly higher ranking
compare to Arte de Pelo which provides 43%. Generally, people seek for hair salon to cut their hair in order to make over their appearance through different hair style.
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Hair Colour
Arte de Pelo Inspiration Alan La Bell Hair Concept
20%
22%
23% 35%
As the major competitor, Inspiration Alan contributes more on hair colouring services which carry out 35% of the total percentage. This is because, people are more confident to go there as their experience in handling their customers. La Bell contribute to 23% from the market share since the salon established earlier than Arte de Pelo. Arte de Pelo manage to beat Hair Concept by 2% and slightly lower than La Bell by only 1%. In general, both men and women will use this service in order to change their hairstyle with different colour.
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Hair Rebonding
Arte de Pelo Inspiration Alan La Bell Hair Concept
20%
20%
25%
35%
As we can see every salon that stated above provide hair rebonding services to customers. We conclude that Inspiration Alan 35%, La - Bell 25%, Arte de Pelo 20% and Hair concept 20%. The differences percentage of The Arte de Pelo with others is based on
experience and influence of the salon because the other salon on the above are established earlier than Arte de Pelo. Hair rebonding is services that both men and women use in order to straighten their hair to meet their demand.
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Hair Perm
Arte de Pelo Inspiration Alan La Bell Hair Concept
23%
24%
25%
28%
Arte de Pelo also offers its customer with hair perm service. So, customer will choose either one of the salon stated from above in order to perm their hair. The percentages of the entire salon are slightly different that is Inspiration Alan 28%, La - Bell 25%, Arte De Pelo 24% and Hair Concept 25%. Hair perm service are offered from the entire salon above because the customers mostly women that want to curl their hair.
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Month
Haircut (RM)
1 2 3 4 5 6 7 8 9 10 11 12
6000 6500 7100 6750 7000 6900 7300 7600 7900 8400 8500 9500
4000 4625 4750 5000 5250 5100 5500 5900 5800 6100 6200 6975 Year 1 (TOTAL) Year 2 (TOTAL) Year 3 (TOTAL)
5000 6500 6000 6250 6500 6750 7000 7500 7650 8000 8350 8500
5000 4875 6150 5750 5250 6750 6700 7750 7650 8500 8500 9025
20000 22500 24000 23750 24000 25500 26500 28750 29000 31000 31550 34000 320550 364060 441700
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People across Malaysia have used hair salon services when they are in search of hairstyle that meets their expectation and our services proven to be popular amongst its receiver. The feedbacks that we got from them were mostly impressed with our services. This has shown that Arte de Pelo has the calibre to be one of the most successful hair salons in Malaysia.
We, Arte de Pelo, saw the opportunity that this business has the potential of success provided that it is handled efficiently. People have always needed hair services to bring benefits to them. Hair will grow day by day. Therefore, people will seek for salon in order to manage their hair. Arte de Pelo sees this as a way to prosper in this market, by taking advantage of the peoples need for hair services.
As for the place information, Bangsar, is an affluent residential suburb on the outskirts of Kuala Lumpur, lying about 4 kilometres (2.5 mi) south-west of the city centre. It is part of the Lembah Pantai parliamentary constituency. Bangsar is administered by Dewan Bandaraya Kuala Lumpur (DBKL) unlike other townships in the Klang Valley such as Petaling Jaya and Subang Jaya which have their own municipal councils. Neighbourhood residents' associations and business councils play a part in communicating with the local authority but they exercise no legal or administrative power. As geographic description, Bangsar situated At 3751N 1014010E Coordinates: 3751N 1014010E, Bangsar lies respectively to the north and south of the neighbouring areas of Pantai Dalam and Damansara, and 4 kilometres (2.5 mi) south-west of Kuala Lumpur city centre.
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Bangsar is rather flat at the southern neighbourhoods of Bangsar Utama, Bangsar Park and the Off Jalan Bangsar area. This makes Jalan Bangsar in the south prone to flooding during heavy downpours. The terrain progressively rises towards the north up Bangsar Baru, before making a steep drop in elevation after Bukit Bandaraya.
As for demographic description, its earliest settlers were railway workers living next to the KL-Klang railway track and rubber estate workers. Starting with a community of mostly Indian civil servants, comprising teachers, firemen, telecommunications officers and the police, Bangsar grew to include young professionals of various races
including Malays, Chinese, Indian and expatriates, bringing its population to some 40,000 people by 2005.
Bangsar has grown rapidly in recent years, but has paid a price in terms of traffic jams and a shortage of parking places. Developments in neighbouring Bukit Damansara and Mid Valley Megamall have caused increased traffic to pass through Bangsar, especially along Jalan Maarof.
New shops and attractions are sprouting up in Bangsar, but many do not survive long, especially food and entertainment outlets. Other long-standing outlets have been very successful, opening up a second branch in Bangsar itself. Examples are Alexis and La Bodega, Coffee Bean, and McDonald's which can be found on Jalan Telawi, also Bangsar Shopping Centre and Bangsar Village.
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The third month shows an increasing amount that is RM 24 000. The service which getting the highest sales collection is main service that is hair cut. The prices of the services are also affordable for our customers to purchase it without taking more time to think either to buy or not. These are one of the advantages that the customers cannot get from the other hair salon. But fourth month sales are slightly decreasing compared to the third month that is RM 23750. Although the sales are slightly decrease, Arte de Pelo still can run the business without any problem and try to be more productive in the future. For the fifth month onwards till the twelfth month, the sales are keep on increasing from RM 24 000 to RM 34 000. This is because Arte de Pelo already gain the customers trust by providing best services to them. By giving reasonable price, good service and additional sub service that boost the quality of the salon, it gives impact to the customers perception towards Arte de Pelo. Therefore, customers are satisfied and become a loyal customer to our salon. Thus, this shows that Arte de Pelo is gaining its experience to be better in the future. As for the next two years, Arte de Pelo estimate that the sales of the salon on the second year will be increase to 13% from the first year that is RM 364 060 and for the third year, the salon sales will be budgeted to increase by 13% from the second year that is RM 441,700. By the sales forecast analysis, it shows that Arte de Pelo is evolving into an established salon and well known in Bangsar. By the effort of the management of Arte de Pelo, the salon itself has proven to become one of the most outstanding salons in Bangsar Area.
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6.7.2 Pricing Although Arte de Pelo Sdn Bhd services are high-end and stylish in terms of quality of the workers and quality product that we had been used, our pricing structure remains affordable and in-line with other hair salon. Our pricing structure is also based on the type of services provided to the customers. For hair cut, we provide from junior to professional that each level of the hair cutter have different price for each services that meet the customers budget and demand. As for the hair rebonding, hair perm and hair colour, we will provide budgeted price that will attract customers. Thus, our salon gives the reasonable price to our services compare to the other salon. The prices of our services are more affordable. Our pricing structures are based on the survey that had been done plus the count of all cost that include from the supplier to
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6.7.3 Sub services There are some of sub services that have been provided by Arte de Pelo in order to create extra ordinary position to be compared from other salon. Unlike other salon that only provided magazine for those who are waiting for their turn or friends who accompany them, we provide them with internet wifi and also television to prevent them to be bored or stress while waiting. Furthermore, we will offer the customers with drinks before they cut their hair. We also give laptop services for those who colour or rebonding their hair because it takes time a long hours to be finish so they can online or do something with the laptop while waiting for their hair to be complete. Furthermore, we provide a private room for the purpose of offering services to the muslims women and artists who need privacy. With this method, we completely sure that we will attract a lot of customers because of our extra services that made exclusively to meet customers wants.
6.7.4 Place
Arte de Pelo is allocated at 15, Jalan Telawi 4, Bangsar. This building has already completed with basic amenities such as water and electricity. Bangsar is a strategic place to open up our business because it is located in middle of a city where surrounded with elite community and foreigners. Besides that, many customers from many other areas will come to Bangsar such as from Damansara, Shah Alam, Subang Jaya, Petaling Jaya and other area in Kuala Lumpur because of the strategic location. Therefore, it is suitable to open Arte de Pelo since the surrounding is good for our salon development.
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Membership cards are the best alternatives to maintain customer loyalty and one of the ways to businessperson to shows their appreciation to customer. Most of the hair salon will use membership card as marketing plan. We also use the same ways but in different concepts. We will provide 4 types of card that is green, yellow, blue and red. Each of the cards will be filling with 10 boxes. If all the boxes are full, the user of the card will be given free services. As for the green, yellow, blue and red we will give a free hair cut, hair colour, hair rebonding and hair perm respectively.
Promotion of Arte de Pelo also can be done either by promoting through media or non-media channel. To our company it is more efficient to promote our services to the public by promoting through the non-media channel which is Business Card, Bunting, Flyers, Wordof-Mouth, and Advertising Literature. From the media channel, we can use blog and Facebook to support public with our salon information. This will make them easier to reach our area of promotion and maintain our relationship with customers only by internet services. We choose to use the high cost on advertising because it is an introduction of the business to the public. As for the introduction, we must expose our business in the early stage in order to influence customers as much as we could. Thus, with high promotion in the early stage of business, Arte de Pelo will incurred high cost but will cover the expenses in future as soon as possible with the effort done by heavy promotion that leads to increase of sales.
The important method in term to promote our company disseminates our business card to the customer because this is an easy way for them to know our salon. In the business card stated the name of our salon, telephone number, address and any details of our salon can get it from the business card. So customer can easily contact, ask or deal with our salon.
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Besides that, we use bunting to promote our salon. To make people aware to the bunting, we use the attractive colour and writing. We also locate our bunting at the strategic places so that people can see the bunting clearly without any obstacles. We locate our bunting near to the main road and strategic location that people passes around. This will help our customers to locate our shop.
Moreover, we also use Word-of-Mouth, and Advertising Literature. Word-of-Mouth is a networking through friends, family, and business associates which is an inexpensive and effective marketing tool which Arte de Pelo utilizes to broaden our clientele base. Furthermore, we also will distribute our literature to various local community businesses and establishments such as restaurants, coffee shops, book stores, and universities.
During seasonal time such as Chinese New Year, Hari Raya, Christmas, Deepavali, New Year we also provides promotion for customer. We will provide discounts for every services that we had offer to the customers. This is because during seasonal period, people will seek for hair salon as they want their hair to be proper and meet their physical appearance. Therefore, we provide discount to influence them to come to our salon. Therefore, high sales can be achieved with no doubt.
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6.7.5.1
Business Cards.
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6.7.5.2
Bunting
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6.7.5.3
Flyers
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6.7.5.4
Brochures
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6.7.5.5
Membership cards
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6.8
Marketing Budget
Item Fixed Asset 4,000 2,290 200 5,000 500 300 200 4,000 2,490 6,000 Monthly Expenses Other Expenses
Signboard Salaries + EPF + SOCSO Advertising Grand opening Bunting Flyers Business cards Total
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Brief the client about the conditions and consult whether is it suitable for them or not on the services they want and get the agreement from them.
Assist the client to the hair dressing room. Please them with offering drinks, magazines, or online.
Work on the style of the hair or the services that the client wants.
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60 ft
40 ft
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Service Planning
Our service plan starts with greeting the customer that comes, walk in to the shop.
This is because when we greet the customers, they will feel comfort and appreciated and make them want to come more to the shop. After they walk in, we will invite the customers to the waiting room, so it will be easier to discuss what services they want in comfortable place. We will obtain information from the client, about what hair style they want to do, or any other services that they want. We will consult and advice the client whether the hair style is suitable for them and the condition of their hair if they want to do any other services like colouring, perm, rebonding or so on. After the discussion, we will get the agreement from the client on the final decision of what services they want. Then we will assist them to the hair dressing room. We will offer the sub service to customers any drinks, magazines to read or maybe if they want to online and we can give them laptop and the sub services is for free. That is for entertain the client so that they will not get bored while waiting for the services to be done. Next step would be, transferring the idea, the requested hair style or other services that has been discussed earlier into work. We will work it on with due care and professional so that the outcome will satisfy the customers. When the work has finished, we will show the result to the client. We will touch up the part that is not right or if the customers requested to add some services or to re-style their hair into another. For example the length for hair that has been cut is not short enough, so we will cut the hair shorter a bit, or to re-style the hair, maybe into Mohawk hair style for men instead of spiky hair style. After sales, feedback will be obtained from the customer. Thats state in our company policy to provide outstanding after sale services. Then we will improve our service based on that comments and feedback.
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SALON PRICE LIST MALAYSIA IDH NUMBER 1299281 1260417 1259395 1259274 1259319 1259396 1259252 1259402 1259575 1259641 1255373 1266994
DESCRIPTION BC REPAIR RESCUE BC Bonacure Repair Rescue Shampoo BC Bonacure Repair Rescue Conditioner BC Bonacure Repair Rescue Treatment BC Bonacure Repair Sealed Ends BC COLOUR SAVE BC Bonacure Colour Save Shampoo BC Bonacure Colour Save Conditioner BC Bonacure Colour Save Spray Conditioner BC Bonacure Colour Save Treatment BC Bonacure Colour Save Colored Ends BC MOISTURE KICK BC Bonacure Moisture Kick Shampoo BC Bonacure Moisture Kick Spray Conditioner BC Bonacure Moisture Kick Treatment BC HAIR & SCALP EXPERT BC Hair & Scalp Deep Cleansing Shampoo ( For Oily Scalps ) BC Hair & Scalp Hair Growth Shampoo (For Thinning Hair) BC Dandruff Control Shampoo BC Hair & Scalp Control Fluid BC Hair Growth Serum BC Hair & Scalp Deep Cleansing Pre-Shampoo BC OSIS Osis Magic Anti-Frizz Gloss Serum
SIZE 1250 ml 250 ml 1000 ml 200 ml 250 ml 250 ml 1000 ml 200 ml 200 ml 750 ml 75 ml 1250 ml 250 ml 200 ml 400 ml 150 ml
PRICE RM161 RM53 RM142 RM79 RM64 RM64 RM161 RM68 RM68 RM194 RM46 RM161 RM53 RM57 RM98 RM34
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RM135 RM161 RM68 RM183 RM64 RM194 RM94 RM238 RM72 RM83 RM135
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BC Hair & Scalp Deep Osis Magic Anti-Frizz Gloss Cleansing Shampoo (For Oily Serum Scalps)
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Day Monday
On Duties
Off Duties
Azfar, Nadia, Aizat, Syapiq, Fatin, one permanent and one permanent, two part time part time worker. workers.
Tuesday
Fatin, Nadia, Aizat, Syapiq, Azfar and one permanent one permanent and three part time workers.
Wednesday
Fatin, Azfar, Syapiq, Aizat, Nadia and one part time two permanent and two part worker. time workers.
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7.8 Location
We are here!!
Arte de Pelo
15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan.
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Machine and Equipment Salaries, EFP & SOCSO Salon Product TOTAL
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Motto
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2. Financial manager
3. Marketing manager
service. 2. Ensure all staff is supplied with business cards. 3. Handle customer complaints and suggestions in a pleasant, efficient, and professional manner. 4. Operation manager basically concerned with the production of goods and services.
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business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. 6. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).
1.
Active involvement in recruiting and interviewing potential staff. 2. Orientation of new staff, job description, policy, and procedures of Arte de Pelo Salon. 3. Forecast the next turnover of the company 4. Do the job analysis
6.
Receptionist
2. 3. 4. 5. 6. 7. 8. 9. 10.
customers with a smile. Offer a beverage, reading material, and take their coat. Direct them to a dressing area if appropriate. All new clients are given a menu and tour of the facilities. Handle all phone calls politely and professionally. Booking and confirming appointments. Communicate product knowledge to clients with confidence. Have knowledge of all services offered and their prices. Check in clients. Responsible for handling all financial transactions of clients. It is the receptionist's duty to close out the POS terminal and credit card terminal at the end of the day or shift. Maintenance of the reception area, waiting area, and display units are also responsibilities. Inform technicians when their clients have arrived or cancelled. Focusing on clients' needs . Be involved within the community. Communicate product knowledge and service knowledge to the clients you service. Incorporate stress-relieving treatments and finishing touches with each client. Encourage and educate clients on new trends focusing on the total look. Encourage client referrals. Identify professional goals annually. Participate with daily cleaning. Enhance the image of the industry maintaining a professional relationship with the clientele. Actively participate with the team.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
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Yearly based remuneration. Year 1 Chief executive officer Financial manager Marketing manager Public relation manager Human resource manager Full-time hair stylist Full time hair stylist Part time hair stylist Part time hair stylist Part time hair stylist Total Payroll RM 30,000 RM24,000 RM 24,000 RM 24,000 RM 24,000 RM 18,000 RM 18,000 RM14,400 RM14,400 RM14,400 RM 205,200 Year 2 RM 36,000 RM 30,000 RM 30,000 RM 30,000 RM 30,000 RM 20,400 RM 20,400 RM 16,800 RM 16,800 RM 16,800 RM 247,200 Year 3 RM 36,000 RM 30,000 RM 30,000 RM 30,000 RM 30,000 RM 20,400 RM 20,400 RM 16,800 RM 16,800 RM 16,800 RM 247,200
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List of Stationeries
No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Items description Account book Address book Book keeping(hard cover) Cash bill book Cheque record book Note book Soft exercise book Casio desktop calculator CD-R/CD-RW DVD-R/DVD-RW Envelope Box file/document case Clip board file Expanding file Magazine holder Ring file Examination pad Voucher pad A4 paper Color simili paper Computer form Fancy card Fax paper Inkjet & glossy paper Battery quantity 3 1 3 3 3 7 7 2 1 sets 1 sets 2 sets 2 4 3 5 2 3 5 2 5 5 5 5 3 set 5 Price per quantity RM 3 RM 2.50 RM 5 RM 5 RM 3.50 RM 2.50 RM 1.50 RM 8.00 RM 10 RM 15 RM 2 RM 6 RM 4 RM 8 RM 5 RM 6 RM 4.50 RM 3 RM 8.90 RM 9.90 RM 6.90 RM 7.50 RM 8 RM 15 RM 7.50 Total price RM 9 RM 2.50 RM 15 RM 15 RM 10.50 RM 17.50 RM 10.50 RM 16 RM 10 RM 15 RM 4 RM 12 RM 16 RM 24 RM 25 RM 12 RM 13.50 RM 15 RM 17.80 RM 49.50 RM 34.50 RM 37.50 RM 40 RM 45 RM 37.50
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Furniture & Fittings Renovation Salary (EPF & SOCSO) Rent Utilities Office Supplies Business Registration Deposit (Rent) Professional Fees Total
25965
10959
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Sources of Finance
Hire-Purchase Cash 5,965 20,000 5,965 20,000 Own Contribution Existing F. Assets
Signboard
4,000
4,000
Machineries
28,880
28,880
months Working Capital 1 Administrative Marketing Operations Pre-Operations & Other Expenditure Contingencies 5%
TOTAL
100,000
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9.2
Sources of financing
Sources of Finance
Requirements Fixed Assets Land & Building Office furniture & fittings Renovation
Loan
Signboard
4,000
Machineries
28,880
Working Capital Administrative Marketing Operations Pre-Operations & Other Expenditure Contingencies TOTAL
100,000
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9.3
Pro forma cash flow statement Arte de Pelo Enterprise PRO FORMA CASH FLOW STATEMENT
MONTH Pre-Operations 1 2 3 4 5 6 7 8 9 10 11 12 TOTAL YR 1 YEAR 2 YEAR 3
CASH INFLOW Capital (Cash) Loan Cash Sales Collection of Accounts Receivable TOTAL CASH INFLOW 148,503 20,000 22,500 24,000 23,750 24,000 25,500 26,500 28,750 29,000 31,000 31,550 34,000 469,053 384,060 441,700 100,000 48,503 20,000 22,500 24,000 23,750 24,000 25,500 26,500 28,750 29,000 31,000 31,550 34,000 100,000 48,503 320,550 384,060 441,700
CASH OUTFLOW Administrative Expenditure Office supplies Rent Utilities Salary, EPF & Socso 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 906 4,000 900 5,153 10,872 48,000 10,800 61,830 10,872 48,000 10,800 61,830 10,872 48,000 10,800 61,830
Marketing Expenditure Salary, EPF & Socso Advertising 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 2,290 200 27,480 2,400 27,480 2,400 27,480 2,400
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Other Expenditure Pre-Operations Deposit (rent, utilities, etc.) Business Registration & Licences Insurance & Road Tax for Motor Vehicle Other Pre-Operations Expenditure Fixed Assets Purchase of Fixed Assets - Land & Building Purchase of Fixed Assets - Others Hire-Purchase Down Payment Hire-Purchase Repayment: Principal Interest Loan Repayment: Principal Interest Tax Payable TOTAL CASH OUTFLOW CASH SURPLUS (DEFICIT) BEGINNING CASH BALANCE ENDING CASH BALANCE 32,658 115,845 32,658 26,193 (6,193) 32,658 26,465 26,193 (3,693) 26,465 22,772 27,393 (3,393) 22,772 19,380 29,193 (5,443) 19,380 13,937 29,193 (5,193) 13,937 8,744 29,193 (3,693) 8,744 5,051 29,193 (2,693) 5,051 2,359 29,193 (443) 2,359 1,916 29,193 (193) 1,916 1,723 29,193 1,807 1,723 3,530 29,193 2,357 3,530 5,887 404 202 404 202 404 202 404 202 404 202 404 202 404 202 404 202 404 202 404 202 404 202 404 202 0 29,193 4,807 5,887 10,695 10,695 4,850 2,425 0 458,358 10,695 4,850 2,183 0 344,871 39,189 10,695 49,884 4,850 1,940 0 346,628 95,072 49,884 144,955 58,845 58,845 55,500 55,500 1,500 1,500
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1,500
55,500
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9.5
ASSETS Non-Current Assets (Book Value) Land & Building Office furniture & fittings Renovation
4,772 16,000
3,579 12,000
2,386 8,000
Signboard
3,200
2,400
1,600
Machineries
23,104
17,328
11,552
Other Assets Deposit 47,076 Current Assets Stock of Raw Materials Stock of Finished Goods Accounts Receivable Cash Balance 0 9,000 10,695 19,695 TOTAL ASSETS Owners' Equity Capital Accumulated Profit Long-Term Liabilities Loan Balance Hire-Purchase Balance Current Liabilities Accounts Payable TOTAL EQUITY & LIABILITIES 66,771 35,307 0 8,600 49,884 58,484 93,791 23,538 0 8,000 144,955 152,955 176,493
80.41% 44.57% 13
27.58% 21.62% 44
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Current Ratios
40
35
30
25 Ratio
20
15
10
0 1 2 Year 3
Quick Ratios
40 35 30 25 Ratio 20 15 10 5 0 1 2 Year 3
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Inventory Turnover
5 4 4 3 3 2 2 1 1 0 1 2 Year 3
Times
93,50%
93,00%
Percent
92,50%
92,00%
91,50%
91,00%
90,50% 1 2 Year 3
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-5,00%
Return on Assets
60,00% 40,00% 20,00% 0,00% -20,00% -40,00% -60,00% -80,00% -100,00% -120,00% -140,00% Year 1 2 3
Percent
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Return on Equity
100,00% 50,00% 0,00% -50,00% -100,00% -150,00% -200,00% -250,00% -300,00% -350,00% -400,00% Year 1 2 3
Percent
Debts to Equity
250%
200%
150% Percent
Series1
100%
50%
0% 1 2 Year 3
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Debts to Assets
80% 70% 60% 50% Percent 40% 30% 20% 10% 0% 1 2 Year 3
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Deposit (rent, utilities, etc.) Business Registration & Licences Insurance & Road Tax for Motor Vehicle Other Pre-Operations Expenditure
Total
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Fixed Assets Signboard 4,000 Working Capital Salary, EPF & Socso Advertising 2,290 200 Pre-Operations & Other Expenditure Other Expenditure 6,000 4,000 2,490 6,000 6,000 12,490 2,290 200 4,000 -
Deposit (rent, utilities, etc.) Business Registration & Licences Insurance & Road Tax for Motor Vehicle Other Pre-Operations Expenditure
Total
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Fixed Assets Machineries 28880 28,880 Working Capital Raw Materials Carriage Inward & Duty Salaries, EPF & SOCSO 12,138 Pre-Operations & Other Expenditure Other Expenditure 40,000 28,880 12,138 40,000 40,000 81,018 12,138 -
Deposit (rent, utilities, etc.) Business Registration & Licences Insurance & Road Tax for Motor Vehicle Other Pre-Operations Expenditure
Total
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Method
Year Principal
2,425 2,183 1,940 1,698 1,455 1,213 970 728 485 0 7,275 7,033 6,790 6,548 6,305 6,063 5,820 5,578 5,335 -
48,503 43,653 38,802 33,952 29,102 24,252 19,401 14,551 9,701 4,850 4850
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Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Total Year 1 ToTal Year 2 Total Year 3
PURCHASE PROJECTION Month 1 Month 2 Month 3 3,000 Month 4 3,000 Month 5 3,000 Month 6 3,000 Month 7 3,000 Month 8 3,000 Month 9 3,000 Month 10 3,000 Month 11 3,000 Month 12 3,000 Total Year 1 30,000 ToTal Year 2 32,000 Total Year 3 34,000
TERMS OF LOAN (if required) Interest rate Loan duration Interest payment method*
* Method: 1 = flat rate 2 = annual rest
5% 10 2
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COLLECTIONS FOR SALES In the month of sale 1 month after sale 2 months after sale Total
100%
100%
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