Professional Documents
Culture Documents
Walter Shewhart
Shewhart Medal
Awarded For Outstanding technical leadership in the field of modern quality control
American Society for Quality
Presented By
USA 1948
http://www.asq.org/aboutasq/awards/shewhart.html
PDCA Cycle
Kaoru Ishikawa
Mazda Motor
W. Edwards Deming
SEVEN DISEASES
Management Excessive Excessive Performance by use Lack ofof medical Mobility Emphasis costs ofof appraisals visible constancy costs management on shortliability figures of purpose term profits
Create constancy of purpose towards improvement of product and service. Adopt the new philosophy. Cease dependence on mass inspection. End the practice of awarding business on the basis of price. Continuously improve the system of production and service. Institute modern methods of training on the job. Institute modern methods of leadership of production workers.
Drive out fear. Break down barriers between departments. Eliminate slogans aimed solely at the work force. Eliminate work, standards that prescribe numerical quotas. Remove barriers that hinder workers Institute a vigorous program of education and retraining.
Every day I think about what he meant to us. Deming is the core of our management.
Philip Crosby
Bill Smith
Motorola company
AWARD
Shigeo Shingo
Implementation in manufacturing Contact method Fixed-value (or constant number) method Motion-step (or sequence) method
Implementation in Service Industries
Taiichi Ohno
Quality Planning
Quality Improvement
Quality Control
Yosio Kondo