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ASSIGNMENT

ON
BEHAVIOURAL COMMUNICATION
AND RELATIONSHIP MANAGEMENT
ON

Presented by,

Reshma T
Chak De India!
The story of the film is about a typical underdog winning the game.

Shah Rukh Khan is Kabir Khan, a former National Hockey player, who fell
from grace after he failed to convert a penalty stroke into a goal against a
match with Pakistan. He is labelled a traitor, chucked out from the team, and
is forced to leave his neighborhood where he grew up.

The team members are introduced to us (a brief, crisp, and funny take) one
by one. There is Balbir Kaur (Tanya Abrol), the hefty, loud, always-angry girl
from Punjab, Komal Chautala (Chitrashi Raut), delightfully brash, and very
haryanvi, Soimoi Kerketa ( Nisha Nair), the shy girl from Jharkhand, Preeti
Sabharwal (Sagarika Ghatge), the pretty captain from Chandigarh, Bindiya
Naik (Shilpa Shukla), the arrogant senior player from Maharashtra, to name a
few of the main characters. These intros are shot very well, and define the
characters once and for all. You just know what is coming next. Yes, that
makes it predictable, but doesn't take away the fun.

The team is assembled, and they must go through a rigorous training. They
are made to run ten miles at 5 am and practice hockey with a vengeance.
The coach is, of course, hard-as-nails, and will not give any concession
whatsoever. The girls love to hate him, but are unsure about that. A couple
of cat fights, and attitude-throwing, they eventually come together, and work
harder.

When the team was ready to perform it had a match against the men’s team
where the women’s team was undermined. The sponsors are not willing to
back up the Women's team, and the girls must beat the boys team, to ensure
a sponsorship. That does not happen, but the board has to give in, and the
girls are off to Australia. Finally, when the girls arrive in Australia, they are
quite taken aback by the facilities provided to their foreign counterparts. The
expression on the girls faces are genuine, amusing, and sometimes touching.

Now, the world cup starts where they will be playing against Austrians by 0-
7, which was very shameful for them. And this failure transformed them into
winners for the rest of the battle. With a little push from the coach, the girls
climb up the charts, beating any team which comes their way, and end up
being in the finals.

Yes, the girls do win the World Cup. We all knew it from the beginning, yet we
all were waiting for that one final nail-biting-tense moment where the girls
would be about to lose, and one singular hand-of-god action would save
them. Yes, it was predictable, but the build-up to that one moment is so well
done, that you can't help and let out a clap or two.

Each one of these girls, deserves an award. Yes, there were one paticular
scene when Khan goes back to his place, and people crowd around in (visibly
poor) amazement, he handing a kid his hockey stick and the kid in turn
shouting Chak De! which should not have been there, but I suspect the
director put them there so as to bring a conclusion to Khan's character.
Thankfully, it stays away from the 'nationalistic' feel, and concentrates more
on the sport. Also, the movie takes subtle and effective pot-shots at cricket,
and the general feeling towards Indian players in a foreign country. Chak De
India does, however, fail to mention that Hockey is THE National game of
India.

Overall, Chak De is a good movie, eminently watchable and enjoyable for a


couple of times, even for sport haters like me. I would rate this movie a 9.5
out of 10.

Chak de India stands apart because of following reasons:

• The movie is very gripping - and the script is tightly coupled with the
characters. I promise, you will be glued into the screen.
• Choice of characters - Every player in the team truly represented
their states, and the culture. Somehow, somewhere you will identify
someone with each of these “next-door” characters
• Attention to detail - Great amount of attention has been paid to the
players, the diversity in culture, their language and team dynamics.
• Where are the trees? Chak de India is probably one of the few YashRaj
films with a verym low nonsense level. No unnecessary drama, no
phoren site seeing..its all about the game. Very focused.
• No Godness factor - Unlike the regular bollywood movies, Chak de..has
stayed close to the ground and there is no attempt to make a God out
of any actor (SRK included). They all fail, they all fight and lose out too.
• Most importantly, SRK is not SRK in Chak de India- he has tried to get
out of his comfort zone (i.e. the usual love story); and must say that he
has done an awesome job.
Leadership qualities of Chak De India!
• The Leader should be fair and impartial while dealing with the team-
members
(The way coach Kabir Khan selects the Captain of the team)

• Individual goals and agendas are always counter-productive (as proved by


the way two forward players try to become the highest goal-scorer at the
cost of the team’s fortune)

• Those who do not play for the common goal should be ruthlessly dealt with
and kept OUT of the team (The way coach Kabir Khan orders players OUT
of the team is memorable)
• The leader should not hesitate to take hard-decisions on selecting and
retaining the members of the team

• Nothing unites and inspires a team like a common goal (The bashing
episode at Mc Donald’s in the film)

• Knowing the strengths, weaknesses and strategies of competitors (of the


organization / team) is essential to fully exploit the strengths of the
organization/team, to overcome its weaknesses and formulate appropriate
strategies to exploit the weaknesses of the competitors and to win.

• If you have the talent, passion and commitment, you can make underdogs
win.

• Unless pushed to limits, your team will not perform at its best

• People always want easy things, and it is difficult to overcome sarcasm.

• Be strict and straight with your team. You don’t have to always be nice with
them,
In short, be ruthlessly compassionate!

• Strategy is important - know the team members individual strengths and


weaknesses

• There is no alternate to hard work, it is smart work!

• If you are after a cause big enough, you will always have people to support
you, Follow your heart!
• Success is difficult

• You must overcome each and every hurdle in front of you for a prolong
period of times

• You must have the each and every team member working unselfishly
towards a common goal

• Failure is easy

• All you need is one selfish person (one rat shit) to ruin the whole project
for everyone

• All you need is to fail one hurdle at any one time

• Understanding and respecting each other’s role and contribution is the


important first step to cooperation

Leadership with Ethics:


• Leadership means leading the team in a direction to achieve the
goal, it can be a right direction or bad direction. But if it is with
Ethics means, we should be true from our conscience and do all
the right things and positively achieve the goal.
Example: Vidya Malvade lead the team in a positive direction
and then later without any biasness she was selected as the
captain of the team. She was supportive, loving, kind but at the
same time she is very strong and determined.

Leadership without Ethics:

• It means trying to lead the team in a wrong direction by


deceiving people. It is something taking the role of a leader in a
hazardous way. Though she gets success initially but later on,
she fails in a very bad way.
Example: Bindiya Naik the senior, tried to lead the team in a
wrong direction by saying wrong things and create
misunderstandings with Vidya as well as with the Coach. Though
everyone believed her initially, but later on everyone knew her
originality and because of some unforeseen reasons she was not
allowed to play in the team.

The Team had:


1. HIGH level commitment
WIDE participation
2. DEEP interaction
LONG term view of benefits

Relationships:
I-It Relationship:
Initially, when their coach interacted with the players, as they didn’t have
any personal relationship or good understanding, the relationship was I-It
because they were not obeying or respecting the views of their coach. The
communication was only in one side.

I-You Relationship:
It is the relationship between the team members. They believed each other
and were very friendly.

I-Thou Relationship:
It is the relationship between the coach and captain, because they shared
the emotions with each other. The coach was the navigator for her. If the
couch would have misguided during the last penalty they wouldnt have won
the match and belief would have broken. Because in this relationship people
gets vulnerable.

Individual Differences
As we know, All fingers are not alike, it was always expected that they will
different opinions. When everyone is having different opinions then that
means they had Individual differences. When participants came from their
respective states, everyone had their own mother tongue influences, their
own ideas, their respect for only their state, etc. But the coach managed to
keep all the differences at one place and made it from an individual players
to a synergy team. Because, during work everyone should have one goal
and should be one.
Model of End Relationship or Terminating
Relationship
When you are not maintaining a good relationship with people, show ego ,etc
then surely you are going to end the relation one day. Attitude of a person is
very important in creating relationship.

The attitude of the most senior player (Bindiya Naik) in the team. She took
everything for granted - she just knew that she was right. She had her own
glorious past, lived in her own world and never cared about the game. The
problem with most organizations is the inflated egos that come free with
most of the senior workforce. The result: ego tussles, team friction and a lot
more. So, at the end she was avoided by each and everyone in the team.

Team Work
The Benefits of team work are as follows:

 Increased Productivity

 Improved customer service

 More flexible system

 Employee empowerment

 Competitive advantage

 More ideas

Examples of team work

1. The first team work success was obviously their win.

2. The tricky match against South Korea.

3. The McDonald's scene where the entire team shows team spirit
by entering into a physical fight with the eve teasers.
4. Negative intention team work made bound to the coach to
resign.

Motivational Skills
1. When they played against men’s Team the comments and
the words motivated and raised their pulse, and there
started the underdog getting confidence.

2. After, the 1st failure in the world cup, the words and
rigorous practice motivated them a lot.

3. Coach telling Preeti and Komal about how they can make or mar
the match, as he was trying to explain to play the match in a
team work instead of thinking about making high scores..

4. The crucial 17 minutes just before the final match


motivated and helped them to get the best out of them
and try a ‘do – or – die situation.

8 C’s
Team building process in the film is very significant. Sixteen players from
different parts of the country with different backgrounds and diversity meet
for the first time for a common cause. Relating each C of team work to
“CHAK DE INDIA”

1) Commitment

• The initial entry of the players of the team is interesting. The


players introduce themselves as representative of their
respective states in the introductory session, except Vidya
Sharma, who says that she is from India, which subsequently
makes her way to be captain of the team.” Mujhe Sirf ek mulk ka
naam sunaai deta hai – I..n..dia “

This shows that the leader wants the team to be aware of their
goal and be committed to it. The coach is committed to achieve
the goals and he wants every members commitment

• There was emergency derailment or rerouting , when they go


abroad to play for the world cup.

2) Contribution

• Team also need self-leadres who takes responsibility for getting


thing done .This quality can be observed in Vidhya Sharma.

• Bindia naik is seniuor player, however work team need people


who have straong technical and inrepersonal skills and willing to
learn. She was not at all willing to learn and lacked in
interpersonal skills.

• At the end, When team was in need of Bindia Naik ,the coach
empowered her and she was motivated to play well and the
taem had won against Argentina. She aws only the player who
could break back to back manning of the opponent.

3) Communication

• The goals are clearly communicated to the team by the their


coach.

• The coach’s approach in training the team is not friendly.


• It has been oserved that the coach comminicates the team in a
negative for eg . Women can not play hockey, however this
motivates the team to play much better.

• Open communication can be oserved when the coach is training


all the girl and pointing out their mistake.He was giving a fair
feedback ,so that the team will improve.

4) Cooperation

• “We do it right the first time” this has been lacking in the movie
cause they had lost very badly in their match with Australia.

• Preeti and Komal are the girls who play for them selves, not for
the country. They hardly cooperate with each other. How ever, in
the crucial final match, they come together and work together to
ensure that India wins.
• Creativity Can be observe when all the team members forgive
mistake , respect differences and cooperates with each other to
achieve the goal
• Gunjan the senior player keeps her ego aside, and develop a
generous spirit (You cant have your way allthe time and –to add
value develop a generous teamspirit)

5) Conflict Management
• The Coach Changes the sleeping position of the girlto resolve
confluict and encourage team spirit. He also passes a rule that
no staying with your state girl.

• Komal Chautala (Chitrasi Nayak), the ace center forward of


Haryana state gets punished for entering into an argument with
Preeti and punished for a week with 5 similar offenders.
• In the same way Balbir Kaur, Aliya Bose, Bindia Nayak and the
one more girl from Darjeeling gets punished for misbehaving.
• At the end Komal & Preeti Resolve their conflict and the team
had won the final match against Australia

6) Change Management

• Bindia Nayak, the right half senior most player for her lifetime
from Railways is dormant for her cool reaction in the field and
become water –girl for the team during the world cup .She is
neutralized several times in the film for her ego. Even if she is
most professional player of the team, she is not allowed to play
for her undisciplined behaviour.
• Her position was changed from forward to center

• When you need the best, by pass all your rules and call her. SRK
goes and requests her to play when India has to confront Korea.
She was the need of the time. Punch word-Compromise with the
ego.

7) Connections

• Coach tries to develop a connection between the team to


encourage team spirit.

• Some times crisis and conflicts help in team building. The show
down with the street Romeos in the McDowell outlay was the
foundation of team building and confidence building. Punch
point-When there is a crisis, the team members come together.
• In the finals all team members develops a sort of connection
including Preeti & Komal.

8) Competetion

• The top scorers (Preeti Sabharwal and Komal Chautala)


competing to bag the highest scorer tag. What really happens is
that they start competing with each other which eventually turns
out to be advantageous for the opponents.

Behavioral Communication
• The behavior of the girls from Jharkhand clearly revealed their
exposure and their Introvert nature.

• Balbir Kaur(Punjabi)’s behavior clearly communicated that she is


very healthy, strong and straight forward.

• Preeti Sabarwal ‘s behavior showed that she is from a good


family and she is very cool and also she is determined and
focused about her career.

• Bindia Naik’s behavior proved that she is aggressive, egoistic


and.

Though what ever may be their individual behavior portrayed, the one thing
all had common was they were the most deserving candidates and had a
burning passion in them to win the world cup.

Self Esteem
There were a few participants who maintained a self esteem in them:-
• Preeti Sabarwal portrayed that though she is a girl she has all the
capabilities and then to maintain her self esteem she even challenged
her Fiancee.

• Bindia Naik had a high self esteem . She had her own glorious past,
lived in her own world and never cared about the game because she
was a senior player and had a negative self esteem.

• The cold war between preeti and komal to be the best and have a
good self esteem.

• Girls to have their self esteem at the zenith point, they wrestled with
some boys when they commented them at Mc.Donald’s.

Conclusion
"Chak De" helps us understand concepts like human resource
management, strategy, motivation, determination, leadership
skills and to be ambitious. Movie also taught us how to work out
best from the worst situation. We have our chance till the last
moment, so never to lose hope till the last moment. There a lot of
things to be learnt from the movie to develop our skills. Its a kind
request to everybody that please watch the movie as the movie
rocks.

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