Professional Documents
Culture Documents
Student: Deborah Peltenburg Klas: BD2BV Studentnummer: 2062727 Docent: annie den Engelsman Datum: 0!"#2"20#!
Assignment 2
Writing Skills Assessment Score card1:
0elow you will find a li t of writing ta ! $ 5ome of them might be #ery ea y for you to do6 but other ta ! might be more difficult$ 7hat we would li!e you to do i to fill in whether you can do a ta ! with difficulty or with ea y 89gema!!eli:!;$ After ha#ing done that elect two writing ta ! from thi li t and indicate which ta ! you ha#e elected$ Do the e ta ! and include them in your portfolio$ &ill in an X in the appropriate bo(e $
Situation/Skill
Extra information
Wit ease
1$ "n a letter to your company a foreign cu tomer ha e(pre ed ome complaint about procedure $ You write a tactful reply$ .$ =n the phone you ha#e been gi#en information about a product$ > ing your note you write a memo in 'ngli h for your bo $ 8Choo e a product that i worth gi#ing information about$; 3$ Your company organi e a eminar about a new product$ You write a letter to foreign cu tomer in which you tre the importance of the eminar and pro#ide a brief intro to the product$ ?$ You apply for a trainee hip abroad$ You are able to write an elaborate application letter with detailed info about your training and wor! e(perience$
It is important to strike the right tone to satisfy the customer! You summarize the information shortly and clearly. Your memo is wellreadable and contains very few mistakes. You must attract as many people as possible so your letter must be written fluently and correctly. It should excite customer interest. You are expected to give a wellstructured description of your career, wellwritten in a careful style and lay-out. You may use dictionaries and a spelling checker. he sub!ects of discussion are familiar to you. "lso, you are used to discussing your work at this level. he report has to be understandable, well-structured and complete so nonattendees have a clear picture of what was discussed. Your message has to hit the right tone. You want to show that you really cannot accept this, but at the same time you
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)$ During a di cu ion at your wor! between partner of e#eral nationalitie it i your turn to write a report of the mo t important item di cu ed$ You ta!e note and later write a report in 'ngli h to be ent to your bo $ Choo e #ariou ub:ect 8e$g$ a new promotion campaign6 difficultie with a new product6 di appointing annual figure 6 relocation of the head office6 etc$; -$ Your company recei#e a deli#ery of good from abroad that ha many mi ta!e $ Thi i the third time the deli#ery i not done correctly$ The upplier i a good relation of your company$ You write an e@mail
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5ome of the e are ta!en from ATaalportfolio6 Dutch 'uropean language Portfolio for Bocational 'ducation6 0'CD 'llie 4iemberg6 5eptember .//1$
complaining about the way thing are dealt with$ Choo e the type of good and determine what mi ta!e ha#e been made and how they can be ol#ed$ *$ You wor! for a multinational where 'ngli h i the official language$ The company decide to buy new electronic $ You ha#e to write a report in which you compare different brand 6 ummariEe the information and conclude what would be the be t choice$ Choo e electronic eFuipment6 chec! internet for detail about the apparatu and write your report$ 8be creati#e; ,$ You wor! for a company with many foreign cu tomer $ Your chef ha a !ed you to Fuic!ly write a letter in the foreign language about a certain product$ +e hortly wrote the in truction down in Dutch$ "t concern a product that i familiar to you$ Choo e whate#er you li!e$ 9$ You ta!e part in an A= pro:ect and ha#e to ol#e a problem in the 0u ine 3e#enue Cycle$ You de cribe an A= problem6 indicate where in the cycle the problem occur and how it can be ol#ed$ 7rite a brief report in memo format to your pro:ect manager$ 1/$ Your company ha :u t recei#ed the annual figure from their accountant $ You are a !ed to write a pre relea e about the mo t important annual re ult $ > e an annual report from an international company to obtain the proper information$ 11$ You are ta!ing a manage@ ment 2economic cour e gi#en in 'ngli h$ You are reFuired to read two article in peciali t literature and ma!e a re ume a a preparation for di cu ion in your tudy group$ 5elect two article from e$g$ GThe 'conomi tH or GThe &inancial Time H and write the report$
do not want to risk destroying the relationship with the supplier. It concerns an internal report with factual information. You do have to come up with a well argumented preference after the comparison.
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You can use a dictionary. It concerns a formal letter with information that is not routine. he sub!ect is very familiar to you. You can give a good description of the problem, processes and activities. You clearly describe the best solution to the problem. "n annual report contains a variety of figures, results and achievements. You clearly describe these without too much difficulty. Your text is clear and wellstructured. here are a few linguistic or stylistic mistakes.
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3 ?$ Do third writing a ignment 3ead pp$ .1-@..? 2 ..*@..9 0a i boe! 3ewrite third a ignment 0uddy form by a fellow tudent &ini h the portfolio -
A. ( ree se)arate $riting assignments from *lack+oard and include "our letters +elo$:
,etter 1 % ig lig t t e mistakes made after class feed+ack
Plieger 0$B$ Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland 11 No#ember ./13 Bado Kuality 0athroom 5olution 1. 7edmore 3oad Cheddar 5omer et >nited 1ingdom 05.* 3'0 Dear 5ir2%adam P4AC"NL AN =3D'3 Than! you for your call la t wee!$ 7e are intere ted in your company and we would li!e to wor! with you$ 7e ha#e earched at your web ite and we found beautiful product $ 5o6 we would li!e to place an order$ The following order i about: @ 7C eat @ whirpool @ re er#oir @ team hower @ bath tub @ crane @ hower tray @ in! Article number ,*//1.-?9* ,*/111,)-. ,*//..9,31 ,*//?)-399 ,*/1..1-/,*/11,**.1 ,*//**-9)? ,*//,-),?3 De cription 7C eat 3e er#oir 0ath tub 5hower tray 7hirlpool 5team hower Crane 5in! Amount 1) 1) * .3 ? ) 3/ 3/ Price e(cl BAT .9)6./ .*96./ 1$?.16.1 1)*6.1 .$.116.1 -*,6-1 .??611 ?-6-1 M ?,$93-6@ Price incl BAT 3-96@ 3?96@ 1*996@ 1996@ .*996@ ,)96@ 3/96@ )96@
as +een gi-en&
Plea e ee to it that the con ignment i properly pac!ed$ Plea e6 pac! the con ignment in not brea!able pac!aging$ Do you !now ome price of the hipmentI All of thi article are trial order $ %aybe you may anticipate future order $ Plea e could you gi#e me ome indication of the deli#ery dateI Ne(t monday i uitable for me$ 7hat about youI 7e than! you in ad#ance$ " am waiting your reply at your earlie t con#enience$ Your faithfully6 Plieger 0$B$ Deborah Peltenburg Chief Procurement
as +een gi-en&
Plieger 0$B$ Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland Your reference: Bade 5ale Department2Cu tomer 5er#ice =ur reference: Plieger 0$B$ Purcha ing Department 1? No#ember ./13 Bado Kuality 0athroom 5olution 1. 7edmore 3oad Cheddar 5omer et >nited 1ingdom 05.* 3'0 Dear 5ir2%adam C=%P4A"NT 4a t wee! we recei#ed our trial order of 11 No#ember ./13$ >nfortunately6 we are not ati fied with the con ignment$ 7hen the hipment wa unpac!ed in the warehou e6 we found that half of the bo(e were damaged$ A a re ult the following item were bro!en: Article !um+er ,*//1.-?9* ,*/1..1-/,*//**-9)? ,*//?)-399 .escri)tion Toilet eat 7hirlpool Crane 5hower tray !um+er damaged ? 1 1* ,
7e would appreciate it if you would replace the damaged bo(e and article free of charge$ 7e feel you are re pon ible6 becau e the hipment wa not pac!eged in the right way$ Plea e6 pac! the con ignment in wooden crate 6 C"& 3otterdam$ 7e would li!e to empha iEe that the con ignment mu t be in 3otterdam by 1 December ./13$ "f not we will by obliged to impo e a fine of M)//$@ for each day after thi deadline$ 7e tru t that the abo#e will be dealt with promptly$ Your faithfully6 Plieger 0$B$ Deborah Peltenburg Chief Procurement 'ncl: copy of trial order
,etter / % ig lig t t e mistakes made after class feed+ack Bado Kuality 0athroom 5olution 1. 7edmore 3oad Cheddar 5omer et >nited 1ingdom 05.* 3'0 Your reference: Purcha ing %anager Plieger =ur reference: Chief 5hipping Bado .. No#ember ./13 Plieger 0$B$ Attn: Deborah Peltenburg Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland % Deborah Peltenburg 3': C=%P4A"NT T3"A4 =3D'3
as +een gi-en&
7e ha#e been ad#i ed that the trial order of 11 No#ember ./13 were damaged$ 7e ha#e been con iderably di appointed$ " do apologi e of thi order$ >nfortunately6 it i already happened and " feel pre ed to fi( thi nicely$ " under tand that the order con i ted of the following product : Article !um+er ,*//1.-?9* ,*/1..1-/,*//**-9)? ,*//?)-399 .escri)tion Toilet eat 7hirlpool Crane 5hower tray !um+er damaged ? 1 1* ,
7e would ugge t6 when you order the entire order at our company6 you will get a fifteen per cent di count at the order$ 0ecau e the damaged bo(e $ "f you would rather recei#e new trial order 6 it i al o fine$ >nfortunately6 we cannot gi#e you the di count at the ne(t order$ 7e will be forced to pay the 0ill of 4ading$ Your ugge tion of 1 December ./13 may continue$ You can e(pect the product a few day before 1 December ./13$ The product will be arri#ing at D'K 3otterdam$ 7e tru t that the pre ent arrangement will meet with your appro#al and we hope to recei#e further order from you$ "n the enclo ure you will find a copy of the 0ill of 4ading$ 1ind regard 6 Bado Nac! Adam Chief 5hipping 'ncl: copy of 0ill of 4ading
*. ,etter 1 re$ritten
Plieger 0$B$ Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland Your reference: Cu tomer 5er#ice =ur reference: Purcha ing Department 1? No#ember ./13 Bado Kuality 0athroom 5olution 1. 7edmore 3oad Chedder 5omer et >nited 1ingdom 05.* 3'0 Dear 5ir2%adam P4AC'%'NT =& A T3"A4 =3D'3 A we ha#e had ome difficultie with our regular upplier lately6 we would li!e to place a trial order at your company$ 7e ha#e earched your web ite and we ha#e found ome product we ha#e in hort upply$ Therefore6 we would li!e to place a trial order$ 7e would li!e to order the following product :
Article number 8700126497 8701118562 8700229831 8700456399 8701221606 8701187721 8700776954 8700865843
Description Toilet se ts #eser$oirs % t& tubs (&o)er tr *s +&irlpools (te m s&o)ers ,r nes (in-s
Amount 15 15 7 23 4 5 30 30
Price excl VAT !295"20 !279"20 !1'421"21 !157"21 !2'211"21 !678"61 !244"11 !46"61
M?,693-$@
Plea e6 could you end the con ignment properly pac!ed6 becau e the con ignment i fragile$ Plea e deli#er C"& 3otterdam$ Plieger would li!e to pay by ban! tran fer$ The total co t will be tran fered to your ban!account 1? day after deli#ery$ "f the deli#ery i going a planned6 we will place order in bigger number $ 7e than! you in ad#ance$ " am waiting your reply at your earlie t con#enience$ Your faithfully6 Plieger 0$B$
,etter 2 re$ritten
Plieger 0$B$ Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland Your reference: Bade 5ale Department2Cu tomer 5er#ice =ur reference: Plieger 0$B$ Purcha ing Department 1? No#ember ./13 Bado Kuality 0athroom 5olution 1. 7edmore 3oad Cheddar 5omer et >nited 1ingdom 05.* 3'0 Dear 5ir2%adam C=%P4A"NT T3"A4 =3D'3 4a t wee! we recei#ed our trial order of 11 No#ember ./13$ >nfortunately6 we are afraid with the con ignment$ 7hen the hipment wa unpac!ed in the warehou e6 we found that half of the bo(e were damaged$ A a re ult the following item were bro!en: Article !um+er ,*//1.-?9* ,*/1..1-/,*//**-9)? ,*//?)-399 .escri)tion Toilet eat 7hirlpool Crane 5hower tray !um+er damaged ? 1 1* ,
7e would appreciate it if you replaced the damaged bo(e and article free of charge$ 7e feel you are re pon ible6 becau e the hipment wa not pac!eged in the right way$ Plea e6 pac! the con ignment in wooden crate 6 C"& 3otterdam$ 7e would li!e to empha iEe that the con ignment mu t be in 3otterdam by 1 December ./13$ "f not we will by obliged to impo e a fine of M)//$@ for each day after thi deadline$ 7e tru t that the abo#e will be dealt with promptly$ Your faithfully6 Plieger 0$B$ Deborah Peltenburg Chief Procurement 'ncl: copy of trial order
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,etter / re$ritten Bado Kuality 0athroom 5olution 1. 7edmore 3oad Cheddar 5omer et >nited 1ingdom 05.* 3'0 Your reference: Purcha ing %anager Plieger =ur reference: Chief 5hipping Bado .. No#ember ./13 Plieger 0$B$ Attn: Deborah Peltenburg Ban Boordenpar! 19 )3/1 1P Jaltbommel The Netherland Dear % Peltenburg 3': C=%P4A"NT T3"A4 =3D'3 7e ha#e been ad#i ed that the trial order of 11 No#ember ./13 i damaged$ 7e ha#e been con iderably di appointed$ 7e apologi e for thi order$ >nfortunately6 it i already happened and " feel pre ed to fi( thi nicely$ " under tand that the order con i ted of the following product : Article !um+er ,*//1.-?9* ,*/1..1-/,*//**-9)? ,*//?)-399 .escri)tion Toilet eat 7hirlpool Crane 5hower tray !um+er damaged ? 1 1* ,
7e would ugge t6 when you order the entire order at our company6 you will get a fifteen per cent di count at the order$ 0ecau e the damaged bo(e $ "f you would rather recei#e new trial order 6 it i al o fine$ >nfortunately6 we cannot gi#e you the di count at the ne(t order$ 7e will be forced to pay the 0ill of 4ading$ Your ugge tion of 1 December ./13 may continue$ You can e(pect the product a few day before 1 December ./13$ The product will be arri#ing at D'K 3otterdam$ 7e tru t that the pre ent arrangement will meet with your appro#al and we hope to recei#e further order from you$ "n the enclo ure you will find a copy of the 0ill of 4ading$ 1ind regard 6 Bado Nac! Adam Chief 5hipping 'ncl: copy of 0ill of 4ading
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Than! you for your call la t wee!$ 7e ha#e earched at your web ite and we found beautiful product 5o6 we would li!e to place an order$ @ 7C eat .9)6./ Plea e ee to it that the con ignment i properly pac!ed$ Plea e6 pac! the con ignment in not brea!able pac!aging$ Do you !now ome price of the hipmentI All of thi article are trial order $ %aybe you may anticipate future order $ Plea e could you gi#e me ome indication of the deli#ery dateI Ne(t monday i uitable for me$ 7hat about youI C=%P4A"NT >nfortunately6 we are not ati fied with the con ignment$ 7e would appreciate it if you would replace the damaged bo(e and article free of charge$ % Deborah Peltenburg 7e ha#e been ad#i ed that the trial order of 11 No#ember ./13 were damaged$ " do apologi e of thi order$
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A we ha#e had ome difficultie with our regular upplier lately6 we would li!e to place a trial order at your company$ 7e ha#e earched your web ite and we ha#e found ome product we ha#e in hort upply$ Therefore6 we would li!e to place a trial order$ @ Toilet eat M.9)$./ Plea e6 could you end the con ignment properly pac!ed6 becau e the con ignment i fragile$ Plea e6 could you end the con ignment properly pac!ed6 becau e the con ignment i fragile$ Plieger would li!e to pay by ban! tran fer$ The total co t will be tran fered to your ban!account 1? day after deli#ery$ "f the deli#ery i going a planned6 we will place order in bigger number $ 7e than! you in ad#ance$ " am waiting your reply at your earlie t con#enience$ C=%P4A"NT T3"A4 =3D'3 >nfortunately6 we are afraid with the con ignment$ 7e would appreciate it if you replaced the damaged bo(e and article free of charge$ Dear % Peltenburg 7e ha#e been ad#i ed that the trial order of 11 No#ember ./13 i damaged$ 7e apologi e for thi order$
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0ecau e the hole entence are wrong6 " donCt ha#e underlined the entence $
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.. 1st Assignment %from score card )) / and 3&: %'%= To: &rom: Date: 5ub:ect: 0o Deborah Peltenburg 13 No#ember ./13 "nformation about a product
" ha#e been gi#en information about a product on the phone$ %onday i the opening of the alon and we need ome hair traightener $ " had gi#en u eful information and below you can ee what the hair traightener mu t conform$ Plea e chec!: +air traightener 0rand A0abyli C &or all hair type Al o uitable for wet hair Ceramic plate Bariable temperature 5wi#el cord 5eparate on2off witch with indicator light Do you thin! you can find thi productI Preferably by ne(t %onday when our hair alon will open for the fir t time$ And remember you ha#e to buy decoration for the opening ne(t %onday$ 5ee you on %onday$
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2nd Assignment %from score card )) / and 3&: +otel Palace 1. 7edmore 3oad Cheddar 5omer et >1 05.* 3'0 =ur ref: Nob a a Nunior %anager .* No#ember ./13 Deborah Peltenburg +aarendi:! 3/ )/*- T% +aaren The Netherland 5ub:ect: Nob a a Nunior %anager Dear 5ir of %adam6 " am plea ed to re pond to your ad#erti ement for a Nunior %anager at the hotel named A+otel PalaceC a ad#erti ed in The Daily Telegraph on 13 No#ember ./13$ %y name i Deborah Peltenburg and " am nineteen year old$ " am a econd year tudent of 0u ine Admini tration$ " would li!e to ha#e ome information about the election procedure$ " am enclo ing a copy of my curriculum #itae6 which gi#e detail of my Fualification and e(perience$ A you will ee " ha#e been wor!ing in catering for four year $ 4a t year " ha#e wor!ed at +olland +eine!en +ou e in 3io ./1-$ "t wa a good e(perience for me and " al o really li!ed the atmo phere$ Al o " ha#e wor!ed in a company a a receptioni t for one year$ Thi po ition had de#eloped my communication !ill $ " ha#e a trong aptitude with %5 =ffice pac!age li!e 7ord6 '(cel and PowerPoint6 it help me in decent and organiEed repre entation of my wor!$ " am able to pea! Dutch and al o " am able to pea! Lerman and 'ngli h$ " am a#ailable all day and e#ening and " can wor! in ift of eight hour $ At lea t " am fle(ible6 pu her and enthu ia tic per on$ " hope you will gi#e me the change and " would li!e to than! you for con idering my application$ " am loo!ing forward to hearing from you$ Your faithfully6 Deborah Peltenburg 5ignature 'nc: Curriculum Bitae Cc: hotelpalacemanagerOli#e$com
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%'%= To: &rom: Date: 5ub:ect: 0o Deborah Peltenburg 13 No#ember ./13 "nformation about a product
" ha#e been gi#en information about a product on the phone$ %onday i the opening of the alon and we need ome hair traightener $ " had gi#en u eful information and below you can ee what the hair traightener mu t conform$ Plea e chec!: +air traightener 0rand A0abyli C &or all hair type Al o uitable for wet hair Ceramic plate Bariable temperature 5wi#el cord 5eparate on2off witch with indicator light Do you thin! you can find thi productI Preferably by ne(t %onday when our hair alon will open for the fir t time$ Plea e6 remember you ha#e to buy decoration for the opening ne(t %onday$ 5ee you on %onday$
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+otel Palace 1. 7edmore 3oad Cheddar 5omer et >1 05.* 3'0 =ur ref: Nob a a Nunior %anager .* No#ember ./13 Deborah Peltenburg +aarendi:! 3/ )/*- T% +aaren The Netherland 5ub:ect: Nob a a Nunior %anager Dear 5ir of %adam6 " am plea ed to re pond to your ad#erti ement for a Nunior %anager at the hotel named A+otel PalaceC a ad#erti ed in The Daily Telegraph on 13 No#ember ./13$ %y name i Deborah Peltenburg and " am nineteen year old$ " am a econd year tudent of 0u ine Admini tration$ " would li!e to ha#e ome information about the election procedure$ " am enclo ing a copy of my Curriculum Bitae6 which gi#e detail of my Fualification and e(perience$ A you will ee " ha#e been wor!ing in catering for four year $ 4a t year " ha#e wor!ed at +olland +eine!en +ou e in 3io ./1-$ "t wa a good e(perience for me and " al o really li!ed the atmo phere$ Al o " ha#e wor!ed in a company a a receptioni t for one year$ Thi po ition ha de#eloped my communication !ill $ " ha#e a trong !nowledge of %5 =ffice pac!age li!e 7ord6 '(cel and PowerPoint6 it help me in decent and organiEed repre entation of my wor!$ " am able to pea! Dutch and al o " am able to pea! Lerman and 'ngli h$ " am a#ailable all day and e#ening and " can wor! in hift of eight hour $ At la t " am fle(ible and enthu ia tic per on$ " hope you will gi#e me the chance and " would li!e to than! you for con idering my application$ " loo! forward to hearing from you$ Your faithfully6 Deborah Peltenburg 5ignature 'nc: Curriculum Bitae Cc: hotelpalacemanagerOli#e$com
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1. <o$ $ell a-e "ou done in t is course= Note down your e(perience
in a report$
"n the ne(t period " want to focu on: Lrammar and #ocabulary$ So> $ at;s next= Do you need to e(tend your language !ill ba ed on your e#aluationI &or which !ill I Lrammar Bocabulary
+ow are you planning to do thi I "n what way would you prefer to learn language '(ample: Wa"s of learning languages I )refer to do t is Do a lot of reading 7atch a lot of tele#i ion and li ten clo ely < 4earn in practice6 wor!ing with people < 7or! with language CD@rom on the computer > e a language wor!boo! < "ndi#idual tudy at your own pace ( 7or! in a group6 do a cour e (
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