Onward & Upward Outfitters www.onwardandupward.com 701 Butte St Boulder, CO 80301 (303 !!!

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May 21, 2012 Elise Smith 5000 Wilderness PL Boulder, CO 80301 Elise, han! you "or #ein$ a loyal %ustomer o" On&ard '()&ard, &e a))re%iate your #usiness* We are sorry to hear that you e+)erien%ed some )ro#lems &ith , 2O Pro- e%h $ear on your %am)in$ tri)* ,2O Pro- e%h , li!e all other &ater)roo".#reatha#le "a#ri%s, is not 100 )er%ent &ater)roo" and "la&lessly #reatha#le* ,o&e/er, you %annot "ind a #etter %om#ination o" &ater re)ellen%y and /a)or transmission 0s&eat1* 2es, P3C )on%hos are ine+)ensi/e and %ertainly &ater)roo"* ,o&e/er, they are hea/y and #ul!y, not to mention e+tremely un%om"orta#le under 4ust moderate e+ertion or outdoor tem)erature* Here are some pointers on how to get the most out of your H 2O Pro-TechT 5ot a $ood insulator "rom the %old Wear hea/ier moisture 6 &i%!in$ layer underneath Be %are"ul ho& mu%h %otton "a#ri% you are &earin$ underneath the 4a%!et (se the /entilation 7i))ers to allo& your #ody heat and s&eat to es%a)e*

We &ould li!e to in/ite you to #rin$ in your in your ,2O Pro- e%h $ear to loo! "or de"e%ts, $o o/er ho& it8s used, and i" you are still uninterested in !ee)in$ the )rodu%t, &e &ill $i/e you a %om)lete re"und* On%e a$ain &e than! you "or ta!in$ the time to %onta%t us* We loo! "or&ard to "urther ser/in$ you*

See you u) there,

Brook Rodney
Broo! 9odney Clim#in$ Sales S)e%ialist