Sohaib Mirza 123 Wakabe St Bloomingdale, IL 60139 September 28, 2013

Ms. Nancy Reibold Global Initiative Center 1012 Third Avenue New York, NY 10021

Dear Ms. Reibold,

I am a business student at College of DuPuge. I have been interested in studying abroad for quite some time now. I was recently surfing the web and I came upon the Global Initiative Center website. On the website I learned about your free booklet which explains how to apply for scholarships to study abroad. I would appreciate it if you could send me a copy of the booklet.

Thank you for the help Sohaib Mirza

Global Initiative Center 1012 Third Avenue New York, NY 10021 September 30, 2013

Mr. Sohaib Mirza 123 Wakabe St Bloomingdale, IL 60139

Dear Sohaib Mirza,

We appreciate your interest in our booklet Study Abroad. Due to the overwhelming demand for the booklet, we are currently out of stock. We expect to receive more copies within 2 weeks. For the time being, we have uploaded a document with the same information on to our website that can be downloaded for free. If you have any questions you can contact me at (712) 389 9343.

Thank you

Nancy Reibold Executive Director

Global Initiative Center 1012 Third Avenue New York, NY 10021 October 3, 2013

Robert Mason Jones Printing Company 105 East Summit St New Brunswick, NJ 08910

Dear Mr. Mason,

We have received 10,000 copies of the booklets that we ordered from you (order # 10073H6). The order that you sent was late and had a major printing mistake. All the booklets had several pages missing. This is not the first time that we have encountered a problem with our product. We were assured last time that these mistakes would not occur again. We have enclosed with this letter a copy of the shipping invoice. We hope that you can correct this printing mistake. We would like a new batch of booklets shipped to us by Tuesday. Please get back to us and let us know if this will be possible, if not we will make other arrangements.

Sincerely,

Nancy Reibold Executive Director

Jones Printing Company 105 East Summit St New Brunswick, NJ 08910 October 4, 2013

Nancy Reibold Global Initiative Center 1012 Third Avenue New York, NY 10021

Dear Ms. Reibold,

We are sorry for the inconvenience that we have caused you. We acknowledge that a major printing error occurred and that the shipment of the order was very late. To fix this problem, we request that you send back the booklets. We will have the new batch of booklets sent to you by Tuesday. To compensate you for this inconvenience, your next two purchase orders will be free. Jones Printing is committed to providing excellent service to our customers. We value your business and appreciate the time you took to write us. We assure you that these mistakes will not happen again. We look forward to serving you again soon.

Sincerely,

Robert Mason Sales Representative

Memorandum
To: From: Date: Re:

J.R Jones Robert Mason 10/15/2013 Discontinuing partnership with ILM

I recommend that we no longer use ILM Printing Company for future subcontracting work. This is not the first time that we have had problems with their work. On our most recent order for Global Initiative Center, they made a major printing mistake. They left out several pages from each booklet and shipped the order to us very late. Their mistakes may have cost us future business with one of our loyal clients. If we continue to do business with them we may lose more customers. To maintain the reputation of our company, and to keep a good working relationship with our clients, we need a more reliable subcontractor. If you have any further questions please call me at 630-652-2666.

CONFIDENTIAL