Professional Documents
Culture Documents
on
Objectives of TQM
By:
Vishal sain
Roll no. :
36
PGDM ( III
SEM )
What is Quality?
Organisation
Passion to response
Result Focus deliver ability
customer value
/ excellence
Actions not just Partnership
perspective
words (internal /
Process
(implementation external)
Managemen
)
t
TQM Objectives
Why there is a need of objective?
Objectives
Basic Objectives of TQM
To be continued….
vCreating an organization where people
are at the core of every activity, and
are encouraged and empowered to
work in teams.
vPromoting a transparent leadership
process to lead the organization to
excellence in its chosen field of
business
Result achieved by setting
appropriate objective should lead to:
qContinuous improvement of the
organizational processes and
outputs, which must be equal or
superior to the competition;
qContinual and relentless cost
reduction, and value addition to
products and services;
qContinual and relentless thrust for
improvement of manufacturing
processes, products and services;
qCreation of an organizational work
culture whereby everyone is
Is quality a sound investment?