Professional Documents
Culture Documents
Organization
Housekeeping organizations are as varied as there are types and sizes of hotels. Executive housekeepers may occupy greater or lesser positions in any organization.
Some may report directly to the general manager of chief of maintenance, while others might even hold corporate executive positions.
Organization
The number of floor supervisors or team leaders is dependent on the number of rooms each room attendant might be expected to clean in a period.
The US standard for rooms cleaned by one room attendant in one eight-hour period varies from 13-20.
Importance of Housekeeping
The two most cited reasons for a guest not returning to a hotel are a dirty guest room and slow check-in
Room Assignment
Housekeeping departments are generally the largest in any hotel This intensive labor makes up a large portion of the room cost. Proper planning begins with effective deployment of housekeepers, which begins with a review of reports
These reports are used to direct the housekeepers for that day
Housekeeper Allocation
Based on the number of rooms that need to be cleaned that day, the housekeeping management is said to break out the house: this process divides the rooms to be cleaned into sections The assignment of rooms to each housekeeper is called a section, which usually consists of 16-18 guest rooms This number is based on an expectation of cleaning two vacant/ready rooms per hour Housekeeping is said to turn a room when it goes through the act of cleaning it for resale
In addition to supporting the housekeepers, the person must maintain the cleanliness of the guest hallways
Housekeeping Management
Each morning in housekeeping begins with the assignment of sections and a general discussion of issues of the day The managers will discuss with housekeepers items that might impact them, such as:
Groups in-house Known early arrivals or late departures and VIPs Chemical handling guidelines/MSDS (Material Safety Data Sheet, which lists how to properly use and store the chemicals and their harmful effects) Task of the day also referred to as a deep clean, the managers will designate a different cleaning item to pay special attention to
Turndown Service
Hotels that have been rated fours star and above are required to offer their guests turndown service This is a process by which the guest room is made warm and inviting for the evening, which is normally conducted between 6:00pm and 9:00om A turndown agent should be able to complete 40 turndowns in those three hours The turndown service can entail many things and can be a very detailed process at the finest hotels