Professional Documents
Culture Documents
3542 ESMERALDA NORONHA 3544 SHAHVIR PATELL 3546 KANGEL RODRIGUES 3548 PRICILLA SHAH 3550 ASHWIK SHETTY
Grand Opening
The 1st McDonald's restaurant in India opened on 13th October 1996 at Basant Lok in New Delhi. It was the first McDonald's restaurant in the world to not serve beef and pork based products. Its authority on non-beef and non-pork products still remains unchallenged.
Ownership
McDonald's in India is a joint-venture partnership run by two Indians,Amit Jatias company, Hardcastle Restaurants Private Limited owns and manages McDonald's restaurants in the west. While in the north, McDonald's Restaurants are owned and managed by Vikram Bakshis Connaught Plaza Restaurants Private Limited"
Philosophy
McDonalds philosophy of QSCV (Quality, Service, Cleanliness and Value) is the guiding force behind its service to the customers in India.
Suppliers
Every McDonalds burger has nine different ingredients, which are sourced, from 35 suppliers across the country before it reaches the consumer
McDonalds as of today
Today, McDonalds has 242 restaurants operating in India serving over 5,00,000 customers everyday.
Inbound logistics
Operations
Outbound logistics
Process Optimization
TRANSACTION PROCESSING SYSTEM (TPS) POINT OF SALE SYSTEM DECISION SUPPORT SYSTEM (DSS) MADE FOR YOU SYSTEM
CUSTOMER SERVICE
ADOPTS F.A.C.E.S
PEP- PEOPLE , EQUIPMENT AND PRODUCT MIHU- MAY I HELP YOU EARTH EXPERIENCE AND SKY EXPERIENCE
Beverage Suppliers
Coca Cola is McDonalds beverage partner.
Packaging.
McDonald's has a global package design for their to-go bags and fountain drink cups.
Transportation
The transportation of McDonalds has been completely outsourced and since 80 percent is in refrigerated truck movement. The products are transported in a dedicated fleet of refrigerated trucks to the companys Distribution Centres. Multi-temperature and single temperature trucks then transport the fast food swiftly to the McDonalds restaurants across the country.
An interesting and innovative feature of this cold chain is that the same truck can carry products at different temperatures, ranging from frozen products at -18C to -25C, chilled products from 1C-4C dry products at ambient temperatures.
Reverse logistics
The buns are packed in plastic crates to ensure their quality. These crates have to go back to the bakeries, thats when return logistics takes place.
There are only two products buns and Cokes, which are sent directly to the restaurants. Buns have a limited shelf life, hence they are sent directly to the outlets, while Coca Cola is also sent directly to ensures quick dispatch of its products.
Thank you
A special thanks to
Mr. Damodar,lobby manager,mcdonalds bandra Mrs Renuka koppula,floor manager,mcdonalds malad. Someshwar Walinjkar,employee mcdonalds,Vasai