assess the frequency of a class or the probability of an event by
the ease with which instances or occurrences can be brought to mind (T&K, 74: 1127) AVAILABILITY HEURISTIC Events that are easy to imaging spring to mind
are judged to be more frequent I.e.., highly vivid, emotional can be imagined EXAMPLE: AVAILABILITY BIAS Which is more likely cause of death in US?
killed by falling airplane parts?
shark attack IMPLICATIONS: WHAT MORE PROBABLE (PLAUSIBLE) Media coverage (crime rate )
Events easy to image (terrorist attack)
Events/outcome the are difficult to visualize (interaction effects) ARE EASILY IMAGINED EVENTS JUDGED TO BE MORE PROBABLE? Carroll (1978) 1976 election Imagine Carter wins or Imagine Ford wins
predict Who is likely to win? WHAT IF EVENT IS EXTREMELY NEGATIVE? DENIAL nuclear war
AIDS
Environmental disasters
Global warming rape of Indian Ocean
VIVIDNESS how concrete or imaginable something is
visuals TV face-to-face communications
What course to take? Recommend Not Condition Face-to face 4.73 .50
On his way out the door, Sanders (the defendant) staggered against a serving table, knocking a bowl to the floor Vivid version:
On his way out the door, Sanders staggered against a serving table, knocking a bowl of guacamole dip to the floor and splattering guacamole on the white shag carpet. WHY? DELAYED EFFECT
Vivid information easier to remember
Easier to retrieve from memory
Vivid events may be judged more probable
TYPE OF INFORMATION Most likely to be remembers> more persuasive (delayed effect)
Case histories (versus stat abstract) Video (versus written oral presentations) Personal experience VALID, RELIABLE, TIMELY HOW TO USE THESE INSIGHTS? Publicize explicit but non-obvious comparisons:
More people will die from stomach cancer than from car accidents