TR.

Technology RESOURCES
TR1. Hardware and software fundamentals
Topic 1
Perform Administrative/Maintenance/troubleshooting task on following hardware te
chnology
Server - HP/DELL/IBM rack-mounted and blade servers on Intel/AMD platform
Network - Cisco Router/Switch
Storage - EMC Clariion/VNX/Netapp/Datadomain/DELL
Converged Infrastructure - VBlock - Cisco UCS/VNX/Nexus 1000V

Topic2 - Software
Perform Administrative/Maintenance/troubleshooting task on following software
OS - Windows 2003/2008 ,Redhat linux 4,5,6 and sun solaris 9,10
Database - Oracle 10g,11g , Microsoft SQL 2005,2008
Messaging - Exchange 2003,2007,2010
Application - Sharepoint, Microsoft office word,excel,powerpoint,visio.
Virtualization - Vmware ESX/ESXi, Vcenter, VMware Site Recovery Manager
Replication - Vpshere replication , Netapp Snapmirror, Syncmirror, EMC recoverpo
int
TR2. Data and information management
Topic 4 Database Management
TR3. Networking
Topic 1: Network Classification
Topic 2: Data communication
Topic 3: Internet
Topic 4: Networking hardware


SM. Services Management
SM1. Service management
Topic 1: ICT Service Management
Topic 2: Service Support
Topic 3: Service Delivery
SM2. Security management

OM. Outcomes Management
OM1. Organisational and Management Concepts
OM2. Change management
Develops support procedures and strategies for systems, networks, operating syst
ems and applications development, solves problems and provides technical experti
se and direction in support of system infrastructure and process improvements, a
nd diagnoses and resolves complex system problems.
creating and reviewing technical documentation
performing organizational systems architecture reviews and assessments, and reco
mmending
testing, identifying and diagnosing functionality errors and faults in systems,
and programming code
analyzing, evaluating and diagnosing technical problems
developing, conducting and providing technical guidance and training
communicating, educating and liaising with users and management
recommending corrective action plans and improvements via monitorin
identifying variations and potential high risk
TB. Technology Building
TB1. Programming
TB2. Human-computer interaction
TB3 &TB4.System development and acquisition