Axcess Civil Subpoena Policy

Axcess does not release personally identifying information about our customers except in limited instances
related to law, security, or safety. In some cases, Axcess does not typically retain certain information such
as outgoing email, downloaded email, or Web/chat logs. To request customer information from Axcess in a
civil case, you must serve Axcess with a valid subpoena, court order, or search warrant and agree to
Axcess' terms of compensation below. Axcess may ask for additional documentation to support requests
for information.

Send all subpoenas, court orders, and search warrants for customer information only via U.S. certified
mail, Airborne Express, UPS, or Federal Express to:

Axcess Internet Services, Inc.

Attn: General Counsel
PMB #118, 1726 Gregory Ave
Sunnyside, WA 98944

All other subpoenas must be served upon Axcess' registered agent, which is on file with the Washington
Secretary of State.

Axcess charges $75.00 per hour for research, $0.25 per page, and $22.00 to respond by Federal Express.
Invoices should be paid within 30 days of receipt. Checks must be made out to Axcess Internet Services,
Inc.

Axcess will notify all customers upon receiving a civil request for their information. Axcess will generally
respond within 15 days unless a formal objection is filed by the customer or we are legally required to do
so.

To contact the Axcess Legal Department, you may call 509.839.5595.

Version 2005.02
Effective 02/24/2005

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