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ADL 16 Total Quality Management V3

Assignment - A
Question 1. What is 'job analysis'? As an HR Manager, how can you make use of
the information it provides? Also discuss, in brief, the process of conducting a
job analysis?
Question 2. Distinguish between 'job description' and 'job specification'? What
items are typically included in the job description?
Question 3. Do you agree that selection is a negative process? Yes or No, Why?
Give your comments and also explain the process of selection you would prefer to
follow if you were to select an HR Manager for your organization.
Question 4. Discuss in brief, the various techniques used for forecasting the
demand for and supply of human resources in the corporate organizations.
Question 5. How do firms make use of information technology to facilitate its
recruitment process? Quote some examples also.

Assignment - B
Question 1. "Interviews are the most used, misused and abused tool in the
process of selection". Discuss. Also point out the methods of interviewing.
Question 2. What is meant by 'Retention Management'? Also discuss in brief, the
steps that need to be taken to retain people in the organization.
Question 3. Short notes on any three of the following:
a) Job analysis in a jobless world.
b) The Decision Theory Approach.
c) FIRO-B
d) Designing performance appraisal system.
e) Application Blank.
Case Study
By this time Kirpal had become annoyed at his integrity being doubted. So he too
went on the offensive and stated that since she don't believe him, could not
believe her either. He dared her to go with him to GM Saab so that he could
prove to her that he is honest and truthful. Madhu too wanted to sort out the
matter. So they both went to GM's cabin.
As they entered the cabin, GM looked at them, figured out why they had come and
even before they could walk nearer and explain the purpose of their visit,
stated that he had actually send Kirpal on some work and apologized to Madhu
that he had neither informed her the day before nor could be recollect it when
she rang up. He stated that he was too preoccupied with the union negotiations.
Kirpal stared menacingly towards Maghu, who kept her cool in the presence of her
boss and apologized saying that the whole incident blew out of proportion due to
the confusion as she had been totally in the dark about it.
QUESTIONS:
1. What are the issues involved and what lessons can be learnt from this
incident?
2. Identify the internal psychological processes and external situational
factors affecting the interpersonal relationship and behavior in this case.
3. How do situations like this affect human behavior?

4. What can be done so that such situations do not recur?

Assignment
C
Assignment - C
1. In the beginning of industrial revolution, with regard to settlement of
industrial disputes, the Government believed in :
(a) Direct interference
(b) Laissez faire policy
(c) Adjudication machinery
(d) Arbitration machinery
2. Which of the following, according to section 2 (K) of the Industrial Disputes
Act, 1947, is not treated as Industrial Dispute?
(a) any dispute or difference between workmen and workmen
(b) any dispute or difference between employers and employers
(c) any dispute or difference between Central Govt. and State Govt.
(d) any dispute or difference between employers and workmen
3. Which of the following is not a part of Conciliation Machinery for the
settlement of industrial dispute's under the Industrial Disputes Act, 1947 (as
amended upto date)?
(a) Courts of Enquiry
(b) Industrial Tribunals
(c) Board of Conciliation
(d) Conciliation Offices
4. Which of the following is not a part of Adjudication Machinery under the
Industrial Disputes Act, 1947 (as amended upto date)?
(a) Labour Courts
(b) Courts of Enquiry
(c) National Tribunals
(d) Industrial Tribunals
5. Which of the following is not a part of machinery for the settlement of
industrial disputes under the Industrial Disputes Act, 1947 (as amended upto
date)?
(a) Compulsory Arbitration
(b) Conciliation Machinery
(c) Ad justification Machinery
(d) Voluntary Arbitration
6. Which of the following is not the measure to prevent industrial disputes?
(a) Code of conduct
(b) Code of Discipline
(c) Collection Barging
(d) Voluntary arbitration
7. Which of the following statements is not correct?
(a) Grievance redressal procedure need not have any prescribed time framework
for redressed of grievances.
(b) Grievances redressal procedure should be acceptable to all.
(c) The official grievances handler should have undergone the desired
training
(d) The Grievance redressal procedure should be reviewed from time to time.
8. The Grievance Committee should give its decision regarding the redressal of
the grievance within (as per Model Grievance Procedure):
(a) 48 Hours
(b) 7 Days
(c) 3 Days
(d) 10 Days
9. Which of the following is not an internal cause of indiscipline?
(a) Avoidance of Redressal Grievance (by the Management)

(b) Personal Factors

(c) High rate of inflation
(d) Lack of code of conduct
10 Which of the following is not a step in the disciplinary process?
(a) Show-cause notice
(b) Dismissal
(c) Preliminary investigation
(d) Follow up
11. Which of the following statements is not correct?
(a) Disciplinary action should be administered by the top management
(b) There should be normal attitude towards the employee after disciplinary
action.
(c) Disciplinary action should be taken in private
(d) There is a need of consistency in the administration of disciplinary
action.
12. Which of the following statements, as per trade union Act, 1926, is not
relevant with regard to trade union?
(a) A trade may be formed for regulating relations between employers and
employers.
(b) A trade may be formed for regulating relations between workmen and
workmen
(c) A trade may be formed for regulating relations between workmen and
employers
(d) A trade union may be formed for lifting restrictive conditions on the
conduct of any trade or business.
13. Function of the trade union do not include:
(a) Fraternal functions
(b) Intra-mural functions
(c) Ancillary functions
(d) Technological functions
14. Trade union do not play the role of :
(a) Liaisons maker
(b) Disseminator of information
(c) Legal advisor
(d) Change agent
(e) Arbitrator
15. All India Trade Union Congress (AITUC) was formed in:
(a) 1915
(b) 1920
(c) 1925
(d) 1942
16. Bhartiya Mazdoor Sangh (BMS) was formed in :
(a) 1945
(b) 1955
(c) 1960
(d) 1962
17. ' Labour Movement' is started by:
(a) Workers themselves
(b) Government
(c) Employees
(d) Outsiders like philanthropist etc.
18. The Trade Unions Act was passed in :
(a) 1921
(b) 1926
(c) 1936
(d) 1947
19. Which section of the Trade Unions Act, 1926 defines the term "Trade Union"?
(a) Section 2(h)
(b) Section 2(k)
(c) Section 1(c)

(d) Section 1 (l)

20. Which is not one of the characteristics of a trade union?
(a) Every registered trade union is a statutory body
(b) Every registered trade union has a perpetual succession
(c) Every registered trade union has a common seal
(d) Every registered trade union is a body corporate
21. Under the provision of the Trade Unions Act, which of the following
statements is not correct?
(a) The minimum numbers required to form a trade union is seven
(b) Getting a trade union registered is mandatory
(c) Employers can also form their trade unions
(d) Section 5 of the Trade Union Act, 1926 requires that every application
for registration must
be sent to the Registrar of Trade Unions
22. The institutions of Work Committees was provided in the year:
(a) 1942
(b) 1947
(c) 1952
(d) 1953
23. Which of the following is not true in the case of the 1975-Scheme of
Workers' Participation in
Industries:
(a) Has no legal sanction
(b) Provides that the Shop Council should be set up at floor levels
(c) Provides that the Joint Council should be set up at Plant Level
(d) Does not provide for its implementation through executive action
24. Which of the following statements is not true in the case of the 1983Scheme of Workers' Participation?
in Management?
(a) The Scheme is applicable to all public sector undertakings
(b) A few enterprises have implemented the Scheme at Board level
(c) The Scheme has no legislative backing
(d) The State Governments and Private Sector enterprises have also been asked
to implement the
Scheme
25. Which of the following statements with regard to the Scheme for appointing
Workers' representative in the Board of Management, is not true?
(a) It provides for a workers' representative in the Board of Management
(b) It is from of the panel of names of three persons submitted by the
recognized Union that only one person is selected by appropriate authorities for
nomination as Director
(c) A person for being eligible for nomination should have attained the age
of at least 40 years
(d) Such a person should have a minimum of 5 years' service in the
undertaking
26. Which of the following is not a part of 'Negotiation Stage' of collective
bargaining?
(a) Identifications of problem
(b) Collective Bargaining Agreement
(c) Contract Administration
(d) Negotiations Agreement
27. Which of the following is not a part of 'Preparation for Negotiations' in
connection with collective bargaining?
(a) Constitution of Negotiating Teams
(b) Collective bargaining Agreement
(c) Data Collection
(d) Bargaining Power
28. Which of the following is not a part of 'Negotiations of Agreement' in

connection with collective

bargaining?
(a) Haggling bargaining
(b) Intermittent bargaining
(c) Boulwarism bargaining
(d) Continuous bargaining
29. Which of the following is not one of the causes for limited success of
collective bargaining in India?
(a) Weak and multiplicity of unions
(b) Inadequate support from the management for collective bargaining
(c) Difficult accessibility of adjudication
(d) Lack of strong efforts from the Government
30. Which of the following is not a role of collective bargaining?
(a) Promoter of industrial peace
(b) Spokes person of employers
(c) Bargainer
(d) Believer in the policy of 'give and take'
31. Which of the following is not a feature of collective bargaining?
(a) It is a static and rigid process
(b) It is a group action
(c) It is s continuous process
(d) It is an advanced form of human relations
32. Which of the following is not the objective of industrial relations?
(a) To promote general welfare of the employees
(b) To enhance labour turnover
(c) To improve productivity of the organization
(d) To improve industrial democracy through WPM
33. Which of the following sections of the Trade Unions (Amendment) Act, 1947
(though not enforced) permits the registered Trade Union whose recognition is
withdrawn under sub-section (3) of section 28 G to make an application for
re-recognition after six months from the date of withdrawal of recognition?
(a) Section 28 H
(b) Section 28 D
(c) Section 28 G
(d) Section 28 I
34. Which of the following is not a pre-requisite to collective bargaining?
(a) Freedom of Association
(b) Registration of Trade Unions
(c) Recognition of Trade Unions
(d) Strong and stable Trade Unions
35. The Industrial Employment (Standing Orders) Act, applies to every industrial
establishment employing:
(a) 50 and more workmen
(b) 100 or more workmen
(c) 20 or more workmen
(d) 10 or more workmen
36. The Minimum Wages Act was passed in:
(a) 1936
(b) 1948
(c) 1952
(d) 1947
37. The Employees State Insurance Act was passed in :
(a) 1948
(b) 1947
(c) 1952
(d) 1951
38. The payment of Wages Act, 1936 deals with:
(a) Fixation of minimum wage
(b) Permissible deduction from the wages

(c) Minimum Leave the employee can avail

(d) Payment of Gratuity at the time of retirement
39. The Employees Provident Fund & Misc Provisions Act was passed in:
(a) 1952
(b) 1948
(c) 1947
(d) 1972
40. Lock-out is declared by:
(a) Trade Unions
(b) Government
(c) Management
(d) Political parties