Bryan A.

Cranford
Memphis, TN 38115
innerg360@gmail.com

Public Relations/Marketing Major

University of Memphis
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A highly motivated and dedicated individual with marketing,, public relations, sales, customer service, compliance, operational and
clerical support and leadership skills looking to obtain a career opportunity with a company that will enable me to contribute to the growth
and continued success of the organization while offering opportunity for professional security to my years of experience. I am an individual
looking to obtain a position in a progressive, productive, and professional environment. Experienced in using: Multi-line Phones; Aspect
Phone Technologies, Fax and Copy Machines, Microsoft Outlook, Microsoft Office; Excel, Word, Access and Power Point, PeopleSoft,
Windows NT, 1998 ,2000,&2007. Knowledge of creating spreadsheets.
Summary of Qualifications

3 years experience in billing/finance and workforce management. 4 years experience in Customer Service, sales and
Compliance, Operations and Clerical Support- Supervising and Training w/ 3 years Sales focus.

Proven leadership abilities that generate positive results

Excellent Oral and Written Communication, including Presentation Skills

PC Literate

Detail- Oriented and well organized

Professional , punctual and flexible

Able to work under time critical deadlines

Superior customer service, sales, and clerical support skills

Analytical with proven advanced experience in customer service, compliance, Strong Organizational and interpersonal skills

Ability to work in diverse team environments as well as independently. Skilled at working with both internal and external
customers

Ability to meet or exceed Performance Competencies

Ability to work under minimum supervision

Consumer account management experience

Knowledge of governmental and social service agencies

Military trained

40-45 wpm
Work History
Internal Revenue Service- 5333 Getwell Rd. Memphis, TN 38118
Contact Representative- 2010-2011

Provide operational support in Supervisors/Managers absence.

Delegated diversified work assignments as needed.

Assisted customers with complaints via escalations regarding every aspect of their accounts from billing to
Trouble-shooting.

Acted as liaison between the various Customer Care departments and Management.

Documented customer accounts with detail information regarding interactions and correspondence.

Coordinated , processed, completed and audited all customer transfers and enrollments.

Provided clerical support in areas of file maintenance and preparation/processing of sensitive documentation.

Organized and facilitated team meetings and debriefings in order to keep consultants updated on new policies ,
Procedures, products, services, and systems.
Geico Insurance-1 Geico Landing, Virginia Beach, VA 23456
Sales Agent-2007-2009

Assisted a large volume of customers with account Billing and Troubleshooting issues on a daily basis.

Up Sold the different products and services offered to increase company revenue.

Demonstrated high level of professionalism and superior customer service and clerical support skills at all times.

Sold insurance to customers in 8 different states.

United States Navy 538 A ST. Norfolk, VA 23511
Avionics Technician- 2002-2007

Assisted both internal and external customers daily with escalations and complex issues via inbound calls and in person interactions
regarding every aspect of their services/accounts

Acted as liaison between the various Customer Care departments and Management

Organized and facilitated team meetings and debriefings in order to keep consultants updated on new policies and procedures

Maintained effective employee relations

Coached and counseled team as necessary

Ensured staff/team received on-going training as needed

Evaluated and applied company policies and procedures and ensured team was in compliance with said policies and procedures

Instituted corrective flow of work and/or corrective disciplinary actions where required.

Maintained/Repaired electronic communication systems and in-flight navigation and detection systems on aircraft.

Education
Present
High School Diploma
Working towards BA degree University Of Memphis
References
Promptly available upon request

Memphis, TN