PAULA E.

DEGREE
1237 Rocky Ridge Blvd Douglasville,GA30134

404-984-8842
pauladegree@gmail.com

SKILLS: EPIC, McKesson Star, PeopleSoft, Virtual Merchant, Microsoft Office, One Call
EXPERIENCE:
7/2013

Northside Hospital

Scheduling / Pre Cert Rep. Atlanta, GA

Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with calls in queue per minute.
Demonstrated mastery of customer service call script within specified timeframes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging Call
Center environment.
Act professionally and patiently when addressing negative customer feedback.
Examined patients insurance coverage, deductibles, possible insurance carrier payments and remaining
balances not covered under their policy when applicable
Consistently informed patients of their financial responsibilities prior to services being rendered.
Updated patient financial information to guarantee accuracy
Determined prior authorizations for outpatient procedures.
Schedule radiology exams for patients.
Carefully coded disease and injury diagnoses, acuity of care and procedures in an inpatient setting.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government
regulation, protocols and third party requirements regarding billing.

12/2008 -7/2013

Grady Memorial Hospital

Scheduling Representative

Atlanta, GA

Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with calls in queue per minute.
Demonstrated mastery of customer service call script within specified timeframes.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment.
Act professionally and patiently when addressing negative customer feedback..

Examined patients insurance coverage, deductibles, possible insurance carrier payments and remaining
balances not covered under their policy when applicable.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Updated patient financial information to guarantee accuracy.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Recorded and filed patient data and medical records.
Prepared patient charts, pre-admissions and consent forms as necessary.
Determined prior authorizations for outpatient procedures.
Scheduled radiology exams for patients.
Carefully coded disease and injury diagnoses, acuity of care and procedures in an inpatient setting.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government
regulation, protocols and third party requirements regarding billing.

5/2008 8/2008

2/2003 5/2008

Carolinas Medical Center

Patient Registrar

Charlotte, NC

Levines Childrens Hospital

Unit Secretary

Charlotte, NC

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Professionally and courteously verified appointment times with patients.
Strictly followed all federal and state guidelines for release of information.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test
results, home care forms).
Prepared patient charts, pre-admissions and consent forms as necessary.
Scheduled patient appointments
Completed registration quickly and cordially for all new patients

EDUCATION:

Georgia State University

Atlanta, GA

B.B.S Healthcare Informatics

2013-2014

Georgia Perimeter College

Dunwoody, GA

A.A.S Business Administration

2009 - 2012