ROSHEDA RUSSELL

34 Hollowgrove Blvd. Brampton, ON L6P 1B1

P: (905) 654-1434 C: (647) 609-2814 E: roshedarussell@gmail.com

OBJECTIVE
To obtain a position as a Virtual Assistant Administrator for your
establishment, where I can utilize my strong rapport building, organizational
skills while growing your company one step at time.

HIGHLIGHTS OF QUALIFICATIONS

Medical Office Administration Diploma

Phlebotomy Certificate

Standard First Aid & CPR Level C Certificate

Knowledge in medical terminology and anatomy

Proficient in AbleMed, Oscar software, Practice Solution, TranScribe,

MS Word, Excel, PowerPoint

Ability to transcribe medical reports

9+ years of customer service experience working with diverse cultures

RELEVANT EXPERIENCE
Appletree Medical Centre Etobicoke, ON May-2013 - October 2013
Medical Office Administrator
Obtain appropriate specimen by venipuncture, and finger stick with
a hypodermic needle & experience in reception functions, greeting
patients, addressing inquiries
Compile and maintain confidential medical files and records
Accurately take vital signs
Experience with Electronic Health Record Management
Experience in OHIP, insurance and third party billing
Supervise and train staff in procedures and use of current software

 Keep the work environment clean, sanitized, disinfected

Display high quality customer service



Dreamcare Medical Centre Vaughan, ON Medical Office Reception

Scan patients medical lab reports

Handle referrals for specialist appointments
Fax and receive requisitions from hospitals
Schedule patients appointment regarding results/follow-up calls
Verified patient contact information (OHIP)
Maintained and followed clinic protocol and procedures

Milton Health Centre Milton, ON

Medical Office Receptionist/Administrative Assistant

March July 2012

October Present

Able to operate and manage multi-line phone system

Able to work well under pressure
Ability to use good judgment in assessing difficult situations
Communicate effectively with patients, families and other team members

IN FIELD AND VOLUNTEER EXPERIENCE

Medical Office Administrator 2012 - 2013
Leisure World Nursing Home Brampton, ON [80 Hours; Placement]

Greeting and answering phone while overseeing patient files

Dealing with patient complaints and family/visitors inquiry

Answering physicians concerns about patients and their reports

Letting nurses know about any new patients arrival

Event Planner Assistant 2006

Extendicare Nursing Home Windsor, ON

Visited residents on a daily basis

Assisted in organizing activities for seniors such as games, and reading

programs

Helped out residents during meals times

Provided social interaction and emotional care to seniors in the

community

EDUCATION / TRAINING Medical Office Administrator Diploma

2013

Everest College Brampton, ON

Anatomy, Certificate of Participation 2012

Human Anatomy Laboratory, University of Guelph Guelph, ON

Ontario Secondary School Diploma 2004 - 2008

St. Marguerite d Youville Brampton, ON

Available Upon Request

REFERENCES