Feedback Triad Presentation - Script:

Slide 1: Cover Slide

Rina: Hi everybody, our presentation today is on how to give
feedback.
Slide 2: Feedback Feedback
Rina: We have prepared two feedback situations and we would like
that you listen and make some notes so that we can talk about
which one you liked better and why.
Situation 1:
Rina to Kumar:
Kumar, I am so glad you have the time to meet. I very much would
like to talk with you about our meeting yesterday. To be honest with
you I was not very pleased with how it went.
I disliked that you kept interrupting my part of the presentation to
our ISP company. For example, when I was presenting our thoughts
on the project issue you interrupted me after the first sentence and
added a thought about possible issue constraints, which is actually
relevant much later in the presentation.
In this moment I felt not trusted in representing our group and I felt
that you did not show respect to my part of the presentation. I very
much hope that next time I can finish my part of the presentation
first and then you are welcome to comment with related thoughts to
my part.
Situation 2:
Rina to Kumar:
Slide 3: How to give Feedback?
Kumar:
Slide 4: Tips around Feedback
Rina:
Setting: it is key that feedback is done privately and not in
front of a group unless agreed otherwise. Make sure you have
a calm setting and that you are not time pressured
Language: the advantage of using I is that the other
person is less likely to become defensive since you talk about

your own perception/feeling. Using you makes people

become defensive and more likely to shut down and not take
anything away from the feedback.
Proximity: feedback should be provided as early as possible
since our memories of the situations are still fresh and that is
important to learn something and understand how the
situation was perceived
Examples: the best feedback is very concrete with a certain
situation and even quotes of what a person has said or done.
This is true since then the person can be put back in the
situation and again is more likely to understand the issue.
Constructive: we have to accept each others differences
and feedback is only helpful when it leaves room for
suggestions and is constructive i.e. something the person can
actually change.

Slide 5: How to become better at Feedback?

Rina:
We only get better with practice, so use the months ahead
and situations like Sweden and our ISP to practice feedback.
Remember this is a safe environment and will only help you
for your work later on.