Kristen Walker

3784 Lauren Crest Ct. Jacksonville, Florida 32221 Phone: 904-418-2358 E-Mail: walkerkristen.91@gmail.com

Objective
I am seeking to acquire customer service positions as a team player in a people-oriented organization where I can maximize my
customer service experience in a challenging environment to achieve the corporate goals.

Experience
Part-time teller at Wells Fargo Bank

Provided excellent customer service and maintained customer satisfaction

Explained, promoted and sold bank products and services
Maintained appropriate cash limits
Issued cashiers checks, money orders, and temporary checks, money advances, and funds transfers
Performed cash advances and E-transfers
Received cash and checks for deposit, cashed checks, and verified amounts, and examined checks for proper endorsements
Balanced cash drawer and vault daily, and balanced ATM monthly
Exchanged foreign currency
Processed U.S. savings bonds

Customer service sales advisor at Hennes & Mauritz (H&M)

02/13-05/14

07/12-01/14

Maintained excellent customer service in a high-volume work environment

Handled all projects and tasks efficiently and in a timely manner
Handled all daily transactions made at the counter

Customer service sales associate at Charlotte Russe retail store

10/10-05/11

Advanced as a trend specialist, responsible for the visual representation of new merchandise throughout the store
Excelled at researching new ideas to maximize the amount of customers entering the store
Trained new employees on a very important customer service ritual, ICON
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, and intense customer focus

Customer Service team leader/ at Chik-Fil-A restaurant

Assisted on the junior level marketing team

Advanced as a Chik-Fil-A team leader, responsible for certain managerial duties
Cooperated in organizing events held at and away from the company
Completed voluntary customer service training to learn ways to enhance customer service satisfaction

Customer Service sales associate at Stein Mart retail store

08/08-03/10

08/07-05/12

Awarded by Stein Marts loss prevention department for catching and stopping a frequent shoplifter
Handle customers complaints, questions, and credit card billing information.
Handled all daily transactions made at the counter
Trained new cashiers

Education
University of North Florida
Seeking Bachelors degree in Health Administration
Expected Graduation: December 2016
Current GPA: 2.9

08/11-currently enrolled

Academic Works

Sexuality Education
Foundations of Community Health
Human Diseases
Substance Abuse and Violence Prevention

Skills

Knowledgeable of leadership, job analysis, selection and training and statistical and research methods
Trained in speaking with clarity and variety, and listening with literal and critical comprehension
Willingness to take on more responsibilities and the ambition to move forward in the profession
Ability to work well within a team and work well with others
Demonstrated ability to work in a face paced environment