Professional Documents
Culture Documents
INNOVATION IN INDIAN
INSURANCE INDUSTRY
NIRBHAY
PANDEY
DECLARATION
THANK
YOU
CONTENTS
Introduction
While most experts agree that the demand for new and creative
products is going to intensify, the ability of insurance companies to
respond cost effectively is diminishing.
Insurers have always been aware of the importance of new product
launches and their effect on sales and profitability. Industry
analysts have confirmed the importance of keeping product
portfolios fresh and current to meet market demands. A recent
Celent study1 reaffirms that market demands like ‘Time to Market’
and ‘Ease of Doing Business’ are among the top business issues
for both Life/Health and P&C insurers (Fig. 1). The report
identifies ‘Improving Time to Market’ as the most frequently cited
market demand. This is borne out by the fact that ‘Improvements
to Policy Administration Systems’ – which in turn positively
influences the time-to-market issue –has been identified by all
respondents as one of the top three IT initiatives for 2007.
But before we get there, let's understand what ULIPs are all about?
Identify a plan that is best suited for you (in terms of allocation of
money between equity and debt instruments). Your risk appetite
should be the deciding criterion in choosing the plan.
Compare the ULIPs' performance i.e. find out how the debt, equity
and balanced schemes are performing; also study the portfolios of
various plans. Expenses are a significant factor in ULIPs, hence an
assessment on this parameter is warranted as well.
Find out about the number of times you can make free switches
(i.e. change the asset allocation of your ULIP account) from one
investment plan to another. Some insurance companies offer
multiple free switches every year while others do so only after the
completion of a stipulated period.
1) Mortality charges
a) Switching charges
b) Top-up charges
ULIPs allow individuals to invest a top-up amount. Top-up amount
is paid in addition to the premium amount for a particular year.
Insurance companies usually deduct a certain percentage from the
top-up amount as charges. These charges are usually lower than
the regular charges that are deducted from the annual premium.
c) Cancellation charges
The returns also depend to a large extent on how well the insurance
company manages the investment. Individuals therefore, need to
Bajaj Allianz
Senior citizen red carpet It provides cover for anyone over the
age of 60 and permits entry right up to the age of 69 with
continuing cover after that. It is our way of caring for a
generation that has done so much to build the country we have
today.
US Vs GERMAN HEALTH INSURANCE MODEL
• Organized by NGOs
• Targeting the poor
• Provides a comprehensive package
• Collects affordable premiums
• NGOs and communities manage the administration
• Usually requires some external resources for financial
viability.
Poor country like India ,where only asset people have is their
bodies
Early 1990 govt key tool to manage fiscal deficit was decrease
Govt Expenditure
Poor Quality of health service by govt-
Clients did not demanded better service as it was free of cost
Current health scenario
• Accounts for 1.2% of expenditure on health of country
• TPA has not only speeded the claim process but reduced
the insurer burden
• Total claim 64% were settled in 1 month & 89% in 1-3
month
DISTRIBUTION CHANNELS
With the opening up of the insurance sector and with so many players
entering the Indian insurance industry, it is required by the insurance
companies to come up with innovative products, create more consumer
awareness about their products and offer them at a competitive price. New
entrants in the insurance sector had no difficulty in matching their products
with the customers' needs and offering them at a price acceptable to the
customer.
But, insurance not being an off the shelf product and one which requiring
personal counseling and persuasion, distribution posed a major challenge for
the insurance companies. Further insurable population of over 1 billion
spread all over the country has made the traditional channels of the
insurance companies costlier. Also due to heavy competition, insurers do not
enjoy the flexibility of incurring heavy distribution expenses and passing
them to the Customize form, With these developments and increased
pressures in combating competition, companies are forced to come up with
innovative techniques to market their products and services. At this juncture,
banking sector with it's far and wide reach, was thought of as a potential
distribution channel, useful for the insurance companies. This union of the
two sectors is what is known as Bancassurance.
It has been two years since the Indian insurance market has opened
up, and the new entrants into the market have set up shop in every
major city. The public sector companies have already established
themselves in the market. But there are multiple challenges faced by
these insurance companies, of which two are critical:
• Designing of products suiting the market
It is the rise of a new dawn that has brought with it opportunities galore.
From innumerable insurers, to affordable and quality covers for the
consumer, from increase in distribution channels to incorporating
information technology measures, from net selling to bringing about
increased transparency - its all there. The ubiquitous agent is no more the
only distribution channel today for insurance products. Increase in
distribution channels has among others also seen the concept of
Bancassurance taking roots in India, and it is emerging to be a viable
solution to mass selling of insurance products. Bancassurance is a long-
standing dream of offering a seamless service of banking, life & non-life
products. India, being the one of the most populous country in the world
with a huge potential for insurance companies, has an envious chain of bank
branches as the lifeline of its financial system. Banks with over 65,000
branches & 65% of household investments are the backbone of the Indian
financial market. In India, there are 75 branches per million inhabitants.
Clearly, that's something insurance companies - both private and state-
owned - would find nearly impossible to achieve on their own. Considering
it as a channel for insurance gives insurance an unlimited exposure to Indian
consumers. Banks have expertise on the financial needs, saving patterns and
life stages of the customers they serve. Banks also have much lower
distribution costs than insurance companies and thus are the fastest emerging
distribution channel. For insurers, tying upcompanies and thus are the fastest
emerging distribution channel. For insurers, tying up with banks provides
extensive geographical spread and countrywide customer access; it is the
logical route for insurers to take.
The banking and Insurance industry has change rapidly in the changing and
challenging economic environment through out the world. In the
competitive and liberalized environment everyone is trying to do better than
others and consequently survival of the fittest has come into effect.
Insurance companies are also to be competitive by cutting cost and serving
in a better way to the customers. Now the time has come to choose and
adopt appropriate distribution channel through which the insurance
companies can get the maximum benefit and serve. Customers in manifold
ways. The intermediaries in the insurance business and the distribution
channels used by carriers will perhaps be the strongest drivers of growth in
this sector. Multi channel distribution and marketing of insurance products
will be the smart strategy of continue to play an important role in
distribution, alternative channels like corporate agents brokers and
bancassurance will play a greater role in distribution. The time has come for
the industry To gradually move from traditional individual agents towards
new distributional channels with a paradigm shift in creating awareness and
not just selling products. The game is old but the rules are new and still
developing. Ensconced a monopoly run from the nationalized days
beginning in 1956, the insurance industry has indeed awakened to a
deregulated environment which several private players have partnered with
multinational insurance giants. However despite of its teaming one billion
populations, India still has a low insurance penetration of 1.95 percent, 51st
in the world. Despite the fact that India boosts saving rate around 25 percent,
less than 5% is spent on insurance. To streamline the saving into insurance,
bancassurance is the best channel to tackle four challenges facing the
industry :-
product innovation,
distribution,
customer service,
investments.
What is Bancassurance?
(2) Banks can offer fee-based income for the employees for insurance sales.
(3) Banks are culturally more acceptable than insurance companies. Dealing
with (life) insurance, in many parts of India, conjure up an image of a bad
omen. Some bank products have natural complementary insurance products.
For example, if a bank gives out a home loan, it might insist on a life
insurance cover so that in case of death of the borrower, there is no problem
in paying off the home loan.
Use Bank’s
database for
target segment
demographics
Customizing
IT infrastructure of
product to the
the bank (ATMs)
customer
Benefits to the
insurance
company
More funds to
deploy into
investment
Customer relationships:
c. Operational efficiency:
In 1994, Indian stock market was hit by the worst scandal of manipulation
of stock prices in its long history. The stocks fell sharply driving many
investors into safer investment options. Rising saving rate during the late
1990s led to sustained growth of bank deposits (that is, additional
investment in the stock market came in the form of fresh money and not a
flow of money out bank saving. The rising saving came as a result of rising
income across the board. With this background, it is therefore not surprising
that banks have become a vehicle for selling insurance products.
Banks are regulated by the Indian central bank, the Reserve Bank of India
(RBI).
Therefore, the RBI has set down the rules for the entry of banks in the field
of insurance. In 1999, the Governor of the Reserve Bank of India declared:
"Presently, there is no provision in the Banking Regulation Act whereby a
bank could undertake the insurance business. The Act may have to be
amended before banks could undertake insurance business. Alternatively,
there is a provision in the Banking Regulation Act whereby banks could take
any other form of business which the central government may notify.
First, the capital adequacy ratio of the NBFC (applicable only to those
holding public deposits) should not be less than 12 percent if engaged in
equipment leasing/hire purchase finance activities and 15 percent if it is a
loan or investment company.
In the 2001 Report on Currency and Finance, the RBI laid down its views in
more concrete term. “The Reserve Bank, in recognition of the symbiotic
relationship
between banking and the insurance industries, has identified three routes of
banks’
participation in the insurance business, viz.,
(i) providing fee-based insurance services without risk participation,
(ii) (ii) investing in an insurance company for providing infrastructure
and services support and
(iii) Setting up of a separate joint-venture insurance company with risk
participation. The third route, due to its risk aspects, involves
compliance to stringent entry norms. Further, the bank has to
maintain an ‘arms length’ relationship between its banking
business and its insurance outfit. For banks entering into insurance
business with risk participation, the prescribed entity (viz., separate
joint-venture company) also enables to avoid possible regulatory
overlaps between the Reserve Bank and the Government/IRDA.
The joint-venture insurance company would be subjected entirely
to the IRDA/Government regulations.”
Entry of Banks in Insurance Business
On December 28, 2000, the State Bank of India (SBI) announced a joint
venture Partnership with Cardif SA (the insurance arm of BNP Paribas
Bank). This Partnership won over several others (with Fortis and with GE
Capital). Many experts in the industry have awaited the entry of the SBI. It
was well known that the SBI has long harbored plans to become a universal
bank (a universal bank has business in banking, insurance and in security).
For a bank with more than 13,000 branches all over India, this would be a
natural expansion.
In the first round of license issue, the SBI was absent. There were several
reasons for this delay. First, the SBI was seeking a foreign partner to help
with new product design. Second, it did not want the partner to become
dominant in the long run (when the 26% foreign investment cap is
eventually lifted). It wanted to retain its own brand name.
Third, it wanted a partner that is well versed in the universal banking
business. This criterion ruled out an American partner where underwriting
insurance business by banks has been strictly forbidden by law (although
with the passage of the Gramm-Leach-Blily Act, this is not quite as drastic
as before). Cardif is the third largest insurance company in France. More
than 60% of life insurance policies in France are sold through the banks.
Fourth, the Reserve Bank of India (RBI) needed to clear participation by the
SBI because in India banks are allowed to enter other businesses on a “case
by case” basis. The SBI entry is groundbreaking for several reasons. This
was the first for an Indian bank to enter the insurance market.10 Second, even
though the regulators have said that banks would not (generally) be allowed
to hold more than 50% of an insurance company, the SBI was allowed to do
so (with a promise that its share would be eventually diluted). Ever since the
entry of the SBI, a number of other insurance companies have declared their
desired banking partners. In this process, both life and nonlife companies
have tied up with banks. The list of partnerships is in Table 2. Note that
some of the partnerships listed here are simply at the Memorandum of
Understanding (MoU) stage. They are yet to take any concrete form. These
alliances are listed in Table 2. A number of interesting facts emerge from the
table. The first obvious feature of Table 2 is the “natural partnerships” in the
list.
Specifically, HDFC Life Insurance is tied with HDFC Bank, ICICI
Prudential with ICICI Bank and so on. The second striking feature of the
table is the proliferation of banks partnering with single insurance
companies. Given that there are only two dozen insurance companies and
hundreds of banks, this outcome is to be expected.
Moreover, insurance companies are targeting different market segments by
affiliating with banks that do niche banking. Take the example of Aviva.
Aviva has evolved a three-layered strategy. The first layer is a tie-up with
ABN Amro and American Express. It caters to high net worth urban
customers. The second layer is a tie up with Canara Bank. Through this
nationalized bank with 2,400 branches, it reaches customers across the
length and breadth of the country. The third layer, at a regional level, a tie-
up with Lakshmi Vilas bank focuses on the region specific customers. This
tie-up helps them reach customers in rural and semi-urban centers in Tamil
Nadu and Andhra Pradesh. The third feature is best illustrated by an
example. Allianz Bajaj does not have the same banking partners for the life
sector as in the non-life sector. These two lists do not match. The same is
true for several other companies.
Fourth, some banks appear to have tied up with several insurance
companies. For example, Citibank appears in the list of a number of life as
well as in the non-life insurance company lists. This fact will become
important as the warning of the RBI that banks “should not adopt any
restrictive practice of forcing its customers to go in only for a particular
insurance company” become an issue in the future.
Fifth, the most recent addition to the list is the Oriental Insurance Company.
In January 2004, it declared that it would distribute insurance policies
through the post offices after it announced a joint venture with the
Department of Posts. Given that the post offices have unprecedented reach
around the country with 155,600 branches, it could distribute policies to the
customers even in very remote areas. The Department of Posts is the only
institution with a reach bigger than the banks in India.
There are several other banks in the pipeline for the approval of the IRDA.
They include the Punjab National Bank, the Principal Group and Vijaya
Bank. Two of them are well-established banks in India. The Principal
Group, an international financial institution, is mainly in pension business
around the globe. In India, it is likely to enter in a partnership with a bank
with national distribution network in order to ramp up pension products once
pension becomes deregulated in India.
Bancassurance in India
Bancassurance in India is a very new concept, but is fast gaining
ground. In India, the banking and insurance sectors are regulated by
two different entities (banking by RBI and insurance by IRDA) and
bancassurance being the combinations of two sectors comes under the
purview of both the regulators. Each of the regulators has given out
detailed guidelines for banks getting into insurance sector. Highlights
of the guidelines are reproduced below:
RBI guideline for banks entering into insurance sector provides three options
for banks. They are:
• Each bank that sells insurance must have a chief insurance executive
to handle all the insurance activities.
• All the people involved in selling should under-go mandatory training
at an institute accredited by IRDA and pass the examination
conducted by the authority.
• Commercial banks, including cooperative banks and regional rural
banks, may become corporate agents for one insurance company.
• Banks cannot become insurance brokers.
2 Banks which satisfy the eligibility criteria given below will be permitted to
set up a joint venture company for undertaking insurance business with risk
participation, subject to safeguards. The maximum equity contribution such
a bank can hold in the joint venture company will normally be 50 per cent of
the paid- up capital of the insurance company. On a selective basis the
Reserve Bank of India may permit a higher equity contribution by a
promoter bank initially, pending divestment of equity within the prescribed
period.
3. In cases where a foreign partner contributes 26 per cent of the equity with
the approval of Insurance Regulatory and Development Authority/Foreign
Investment Promotion Board, more than on public sector bank or private
sector bank may be allowed to participate in the equity of the insurance joint
venture. As such participants will also assume insurance risk, only those
banks which satisfy the criteria given in paragraph 2 above, would be
eligible.
A subsidiary of a bank or of another bank will not normally be allowed to
join the insurance company on risk participation basis. Subsidiaries would
include bank subsidiaries undertaking merchant banking, securities, mutual
fund, leasing finance, housing finance business, etc.
Banks which are not eligible for ‘joint venture’ participant as above, can
make investments up to 10% of the net worth of the bank or Rs.50 crore,
whichever is lower, in the insurance company for providing infrastructure
and services support. Such participation shall be treated as an investment
and should be without any contingent liability for the bank.
6. All banks entering into insurance business will be required to obtain prior
approval of the Reserve Bank. The Reserve Bank will give permission to
banks on case to case basis keeping in view all relevant factors including the
position in regard to the level of non-performing assets of the applicant bank
so as to ensure that non-performing assets do not pose any future threat to
the bank in its present or the proposed line of activity, viz. ,insurance
business. It should be ensured that risks involved in insurance business do
not get transferred to the bank and that the banking business does not get
contaminated by any risk which may arise from insurance business. There
should be ‘arms length’ relationship between the bank and the insurance
outfit.
Holding of equity by a promoter bank in an insurance company or
participation in any form in insurance business will be subject to compliance
with any rules and regulations laid down by the IRDA/Central Government.
This will include compliance with Section 6AA of the Insurance Act as
amended by the IRDA Act, 1999, for divestment of equity in excess of 26
per cent of the paid up capital within a prescribed period of time.
The bank should not adopt any restrictive practice of forcing its customers
to go in only for a particular insurance company in respect of assets financed
by the bank. The customers should be allowed to exercise their own choice.
iii. The bank desirous of entering into referral arrangement, besides
complying with IRDA regulations, should also enter into an agreement with
the insurance company concerned for allowing use of its premises and
making use of the existing infrastructure of the bank. The agreement should
be for a period not exceeding three years at the first instance and the bank
should have the discretion to renegotiate the terms depending on its
satisfaction with the service or replace it by another agreement after the
initial period. Thereafter, the bank will be free to sign a longer term contract
with the approval of its Board in the case of a private sector bank and with
the approval of Government of India in respect of a public sector bank.
In India, as elsewhere, banks are seeing margins decline sharply in their core
lending business. Consequently, banks are looking at other avenues,
including the sale of insurance products, to augment their income. The sale
of insurance products can earn banks very significant commissions
(particularly for regular premium products). In addition, one of the major
strategic gains from implementing Bancassurance successfully is the
development of a sales culture within the bank. This can be used by the bank
to promote traditional banking products and other financial services as well.
Table details the comparative figures of Bancassurance deals taken up by
various Indian Insurance companies.
(2) Banks can offer fee-based income for insurance sales. This can be
attractive under current rigid structure of wage benefits. At present, banks
are prohibited from offering commission to the bank employees for selling
insurance products. Banks have found ways to circumvent the problem. For
example, they offer "car allowance" for the employees selling insurance.
(7) In many countries, the absence of banks from selling insurance seems to
stem from regulatory reasons. In India, privatization of the insurance sector
signaled an accommodating approach from both the insurance regulator and
the banking regulator for banks entertaining the thoughts of selling
insurance.
(2) Joint Venture Agreements. There has been a range of such arrangements
from loose to integrated form of distribution partnerships. There has been a
substantial growth of bancassurance in India. Within two years, the share of
bancassurance in the insurance distribution business has gone from zero to
20% of new business in the private sector.
Provides us a sense of how rapidly Bancassurance is growing in India. Some
experts are predicting that within a decade, this proportion could rise to 35%
to 40%. There is evidence that policies sold through Bancassurance add
more value. In the July 2003 issue of the Asia Insurance Post, the Mr.P.
Nandagopal of Birla Sun Life was quoted as saying, “The average size of the
policy for the agency channel is Rs 19,500 per policy and for the
Bancassurance channel it is Rs 39,000 per policy.” Although such concrete
numbers are not available industry-wide, there is general consensus that
bancassurance is indeed bringing in customers of higher value.
Why Banks are highly motivated to Enter in Insurance Business Now
Advantages to insurers
Advantages to consumers
Met Life India Insurance Karnataka Bank, Dhanalakshmi Bank and J&K
Co. Ltd. Bank
Business Models:
Traditionally, the banks and financial institutions are the key pillars of
India’s financial system. Public have immense faith in banks. Share of bank
deposits in the total financial assets of households has been steadily rising
(presently at about 40%). Indian Banks have constantly proven their
capability reach the maximum number of households. In India at present
there are total of 65700 branches of commercial banks, each branch serving
an average of 15,000 people. Out of these are 32600 branches are catering to
the needs of rural India and 14400 to semi-urban branches, where insurance
growth has been most buoyant.
(196 exclusive Regional Rural Banks in deep hinterland.) Rural and semi-
urban bank accounts constitute close to 60% in terms of number of accounts,
indicating the number of potential lives that could be covered by insurance
with the frontal involvement of banks.
Further still banks sell a very small portion of the products. This means there
is a huge scope of banks selling insurance products. A study conducted in
US shows that people are willing to buy insurance products from their banks
as they consider banks as a single point of buying all financial products.
Further there is a severe need of insurance for agriculture and other
insurance products like health insurance in the rural areas. Insurance
companies would not be able to establish their sales force in rural areas. As
banks already have a strong foothold, it would be hugely beneficial for the
insurance companies.
Sales front:
Bank employees are traditionally low on motivation. Lack of sales culture
itself is bigger roadblock than the lack of sales skills in the employees.
Banks are generally used to only product packaged selling and hence selling
insurance products do not seem to fit naturally in their syste
HR issues:
Human Resource Management has experienced some difficulty due to such
alliances in financial industry. Poaching for employees, increased work-load,
additional training, maintaining the motivation level are some issues that has
cropped up quite occasionally. So, before entering into a Bancassurance
alliance, just like any merger, cultural due diligence should be done and
human resource issues should be adequately prioritized.
Public and private divide:
Private sector insurance firms are finding ‘change management’ in the
public sector a major challenge. State-owned banks get a new chairman,
often from another bank, almost every two years, resulting in the distribution
strategy undergoing a complete change. In the private sector, the M&A
activity is one of the causes for change.
In the past, Dena Bank, which had originally partnered Kotak Mahindra
Life, switched loyalty to the public sector Life Insurance Corporation? So
did Allahabad Bank, which had a tie-up with ICICI Prudential Life
Insurance. Punjab National Bank and Vijaya Bank have been forced to drop
their Bancassurance partnerships after they chose to set up an insurance
broking JV.
Insurance industry has very low penetration rate in India. The market and
scope in rural India is immense and largely untapped. The insurance
companies should actively try to involve co-operative and regional rural
banks amongst their potential alliances along with the big and multinational
banks. These co-operative banks will have greater reach in villages of rural
India and will also operate at economic cost.
A formal and standard agreement between these banks and the insurance
companies should be taken up and drafted by an national regulatory body.
These agreements must have necessary clauses of revenue sharing. In case
of possible conflicts, the bank management and the management of the
insurance company should be able to resolve conflicts amicably. If they are
not solved, there can be a apex body set up by IRDA to solve these types of
issues. This could be done by
Setting up distribution procedures consistent with the manual systems
in most banks.
Establishing credible service level agreements between the bank and
the insurer.
c. Involvement of senior bank management and skill development at
House loans and householder’s insurance can be linked. Banks have huge
exposures to house loans. Now as far as the customers are concerned, they
would prefer householder’s insurance also as a package along with the house
loans. The collection of premiums would also not be a problem. Normally
these customers give post-dated cheques. Therefore premiums can also be
collected in the similar fashion. Some concessions to the customers can be
given like extension of payment period etc. Insurance in business activities
can also be targeted as banks have considerable exposure to corporate loans.
Detariffing means that the pricing of insurance policies are left to the
individual insurance companies concerned, to decide and offer,
based on their analysis and perception of risk.
The general insurance business in the country was nationalized on January 1,
1973 by the merger and grouping of more than 107 non-life firms into four
public sector companies.
The IRDA (Insurance Regulatory and Development Authority of India) Act,
1999, paved the way for the entry of private players into the insurance
market, till then the preserve of the public sector. There are now 30
insurance companies in the market, of which 14 are in the general insurance
business. The market share of the four PSU insurance companies stood at
around 77 per cent as on March, with the rest shared by the private
companies. But the growth of the private companies has been strident in the
recent past.
Detariffing advantages
The IRDA has prepared a road map for detariffing all categories of general
insurance business from January 1, 2007. According to the IRDA, the
advantages of the detariffing are encouragement to scientific rating and
adoption of better risk management practices; elimination of cross-
subsidization leading to independent pricing for each line of business;
development of innovative practices, and generating customer-friendly
options for the policyholders.
The proposed detariffing in the general insurance industry would lead to a
major shift in the focus of the companies, resulting in higher penetration in
the country.
Detariffing entails moving from rule-based underwriting systems and
practices to risk-based decision-making of the subject matter offered for
underwriting. It means that the pricing of insurance policies is left to the
individual insurance company, based on an analysis and perception of risk.
Competition is expected to whittle down the fat margins that insurers enjoy
in fire and engineering insurance, eliminate cross-subsidies and force
companies to look at small businesses.
How does it matter to consumers?
The consumer has not benefited much from the insurance liberalization1
process. Under the market regime, the insurance companies will be forced to
rate risks scientifically. The only way insurance companies can make profit
and, thereby, maintain their solvency ratio without going back to their
shareholders is by prudent underwriting.
The downside is that the balance-sheets of non-life insurance companies
could be splashed in red, and buyers with small insurance needs may be
ignored.
On detariffing, the rating will be based on the risk profile of the customer; it
will be in the customers' interest to make his risk profile better. A risk
should be judged on its own merits and detariffing will force insurers to
scale up their risk-assessment capability and give the underwriting function
its due importance in the insurance process. After all, this is the core
function of analyzing and pricing transfer of risk. By far the biggest impact
of detariffing would be on motor insurance. Here too, good customers would
gain. Now, a car-owner with no claims subsidizes another who makes large
claims. In the detariff regime, car-owners with a good track record will gain.
Barring commercial motor vehicles and medical insurance, premium on
assets (that is, fire, engineering and property risk covers) are forecast to drop
by at least 40 per cent in a detariffed regime due to intense competition.
The premium for trucks and other transport vehicles is expected to go up
substantially as the related claims ratio, especially for the third party legal
liability segment, has been very high and the premium charged has not been
commensurate with the risk exposure.
World over, the concept of risk management has now become a part of
corporate governance. Professional risk managers enable cost-effective
protection through scientific methods of identification, evaluation and
management of risk exposures.
Faced with daunting choice in selecting the right insurance cover at the right
price from the right insurer, consumers will look up to domain experts such
as insurance brokers for advice to get the best that the market has to offer.
As per IRDA norms, an agent can only represent a single insurance company
and market its products while insurance brokers obtain clients the best
possible coverage from any insurance company.
Insurance brokers are professionals who assess risk, design the optimal
insurance policy structure, obtain the best terms, execute insurance contracts
and assist in the settlement of claims. Value-addition is provided in the form
of innovative tailor-made products. Insurance companies are legally
mandated to absorb their service charges within the premium paid by the
insured. It will be the insurers who will be under pressure to justify the rates
and performance and yet earn profits.
The move to detariff is also likely to hasten the process of infusing more
capital into the private insurance companies as and when the parliamentary
approval is obtained for the Finance Ministry proposal for increasing the
foreign direct investment limit from the present 26 per cent to 49 per cent.
PARTICIPATION
With the abolition of tariffs, the role of the Tariff Advisory Committee will
undergo a change. It can perform the following useful functions:
• Collection of data on premiums and claims, analysis of such data and
dissemination of the results to the insurers.
Underwriting Policy
Filing of Products
Role of Actuary
Compliance Officer
IRDA Approval