Professional Documents
Culture Documents
Technology
Assignment Title
Assignment Ref
AS14-04-14
Student Name
Jack Anyon
Assessor Name
George Carr
Due Date
14/11/2014
Date Submitted
George Carr
Signature
Date
07/10/2013
Internal Verifier
Adrian Bowers
Signature
Date
07/10/2013
Authenticity Statement:
I agree that the work submitted is my own unaided effort, (with the exception of assistance from
my tutor or group activity), and does not include any unacknowledged excerpts form books,
articles, internet sites or any other published media.
I understand that if any of the work submitted for this assignment is found to be plagiarised, none
of the work submitted will be allowed to count towards the assessment of the assignment.
Candidate
Name:
Candidate
Date of
Signature
13/11/14
Assessment Record
Criteri
a
Refere
nce
Criteria Description
Learnin
g Aim
Target
Task
No
Criteria
Achieve
d?
Date
P6
Task 1
Yes
15/11
/2014
M5
Task 3
Yes
15/11
/2014
D4
Task 2
Yes
15/11
/2014
Summative Comments
This is a quite thorough set of work that has studied some of the question well and put
forward an argument that meets All criteria
You have explained how the technology system is suitable for the intended purpose and initial
requirements
This work has reviewed the extent to which the modified technology system meets the original
requirements based on feedback
There is an evaluation of the initial plan as well as a justification of any changes made and there are
recommendation of improvements thats could be made.
Resubmission Authorisation
(All resubmissions must be authorised. Only 1 resubmission is possible per assignment. )
This is excellent work which has passed this assignment, you clearly worked quite
hard at this. One thing that I liked that your understanding of the parts the go together
to form a good technology system.
Resubmission Date:
Assessor Signature:
Date of Assessor Signature:
IV of Assessment Decision:
IV Name:
IV Signature:
Date:
Overall Scenario
You work as a consultant for an IT company that specialises in maintaining
technology systems.
For this scenario, a client, Wrexham Employment, is a small company with
employees who use technology systems. The client is an employment
agency, placing potential employees into suitable job roles. They have two
banks of customers, prospective employers and their possible employees.
Their role is to match candidates to vacancies. They need to maintain client
data, have good communication systems and provide both sets of
customers with relevant information (both electronic and hard copy).
Computer
Configuration
Company Name
Wrexham Employment
Contact Name
Barry Higgins
Address
1 Gorse Stacks
Wrexham
LL11 1AQ
Phone Number
Manufacturer &
Model
HP H4P20ET 8300E
Operating System
Windows 7
Network
Small Business
Environment
Connection Type
Technician
Name
Jack Anyon
Date of Job
13/11/14
Job Description
Create a restore
point
Wired
Time To
complete
Testing
Complete
. 20mins
Purpose of job
in terms of
client
requirements
This was created
to ensure that
the clients
system settings
weren't badly
affected by the
work that was
being carried
out.
Create a Backup
Cleaning the
Computers Fans
Connect extra
Hard Drive
10
10mins
15mins
10mins
Connect Extra
RAM
Installing the
Webcam
15mins
5mins
10mins
RAM was
installed to help
with boot-up
times and to help
the system run
more software at
once
The webcam
was installed so
the client could
contact who he
needed
System restore
was used in
case of any
changes made
that weren't
wanted
Using System
restore
10mins
Using a Backup
10mins
11
Backup was
used incase of
any fault with
software or any
other changes
1. The CEOs machine had developed a fault and would randomly shut down, which
often left work unsaved.
2. Prior to this the optical drive had developed a fault and it was not possible to read
any data from its optical drive.
3. The CEO is unhappy with the time it takes for his machine to boot-up, open
applications and complete jobs. He would like to improve this performance.
4. They want to be able to scan hand-written documents into our computer
database.
5. They want to expand geographically and therefore need to upgrade our ability to
communicate to allow use of the internet for communications via e-mail and the
establishment of a web-site.
6. They want to be able to copy data from one optical disc to another to allow data
to be transferred to clients without excess paperwork.
Timeframe:
7. All the work must be completed by Thursday 9th November 2014.
Constraints:
8. A wireless router is not going to be installed at this stage.
9. All internet communication must be cabled.
10. The CEO is concerned that confidential client data could be lost during the
work and will not allow any machines or components to be taken off-site.
11. HLC IT Consultants must source appropriate hardware (components or
external devices) as required. The hardware costs must remain within an overall budget
of 500-700.
12. Portable scanners are not considered suitable for the company at this time.
13. The scanner purchased should be capable of Optical Character Recognition.
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Signed by Client:
Questions
14
Answers
1.
Has there been anymore
random shut downs?
No/Yes
Comments- Its been solved really well.
2.
Have you noticed any speed
improvements?
Yes/No
Comments- The system runs a little faster.
3.
Do you still experience LAG
when communicating with the
webcam?
Yes/No
Comments- Yes, the experience is better than
before
4.
Have you been able to use the
DVD drive without any faults?
Yes/No
Comments- Definitely Improved!
5.
Has the webcam helped
improve communication?
Yes/No
Comments- Definitely
6.
After installing extra RAM does
your PC boot up faster?
Yes/No
Comments- A little bit faster
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7.
Are you able to run multiple
applications at once?
Yes/No
Comments- Further improvement needed.
8.
Has the extra Hard drive
increased system storage/speed?
Yes/No
Comments- Yes, it is better than it was
9.
Have you had any problems
with the new hard drive?
Yes/No
Comments-Hard Drive optimisation helped
alot!
10.
Can you copy data from one
optical disc to another?
Yes/No
Comments- But it is a slow process
11.
Are you satisfied with the
budget spent on the maintenance?
Yes/No
Comments- I am satisfied with the amount
spent.
12.
Do you think installing a
wireless router will help you work with
the improvements?
Yes/No
Comments- Not at the moment as the wired
connection works well.
13.
Has it been detrimental to your
company not having a scanner?
Yes/No
Comments- Yes, the scanner is missed
14.
Yes/No
Comments- Yes, they were all restored
15.
Would you like anymore
upgrades to be done to your system?
Yes/No
Comments- The system could be faster in
general
16.
Are you happy with the quality
of the work done?
Yes/No
Comments- Yes, I am
17.
Yes/No
18.
Are there any other comments
you would like to make?
Yes/No
Comments- Yes, would like the system to be
faster
19.
Were your system settings and
files there as expected at the end of
the work?
Yes/No
Comments- Yes they were
20.
Did you feel that we satisfied
the constraints of the job and such as
finishing on timed keeping the
machines onsite?
Yes/No
Comments- Constraints were met really well
Overall the client seemed pleased with the work done, although he did make some comments
on how it could be improved. For example, the computer speed isn't as fast as he wanted and
the disk write speed is slow, also a scanner is missed but overall the maintenance was well
done.
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Some things were ok, but maybe could have been better, if you
need to, re read assignment 2, and see what you suggested and
what we actually didnt do.
Finally some things didnt happen at all, obviously it isnt your
company's fault that they didnt happen but they still need mentioning.
I am evaluating my initial plans against the plans that were carried out for
example, originally a scanner was asked to be installed so they could scan
handwritten documents into their database but i was not able to install a scanner
for the company as the budget was cut. they also wanted a webcam to expand
geographically and needed to upgrade, i was able to install the webcam and its
software but there were problems reported by the client that there was lag, to
solve this problem, maintenance was needed such as lowering the graphics
acceleration and lowering the cameras resolution, after the changes were made,
the lag was gone. In the original brief, a router was asked to be installed as
ethernet cabling was installed by a 3rd party so i was asked to complement their
work by installing a router, unfortunately this did not happen because of funds.
Also in the brief they wanted to be able to copy data from optical disks,
So i planned to install a new disk drive so installed a new disk drive, i also
optimized the drive with a disk cleaner, this meant the laser was clean and read
disks correctly. To keep up with the new brief, the client said the computer was
experiencing random shut down so to stop this from happening i cleaned the
fans and the surrounding area, we have since asked the client if the random shut
downs have stopped and he said yes. Also the client said he needed to run more
than one program at a time and that the pc boot up time was slow so to combat
that problem i installed a new stick of RAM, again i asked the client if this has
improved the problems of slow boot up time and being able to run more than one
program at a time, he said that its improved being able to run more than one
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program but the boot up time could still be improved, to improve this, more RAM
would be needed. Also to improve the speed of the PC, hard drive optimisation
was needed, i had to uninstall unused programs, used the cleanup utility included
by windows, defragged the hard drive and used a anti-virus scan to clean any
unwanted virus, this now has made the speed of the PC improve. The client also
asked for more space to save his data, so to solve this problem i installed a new
hard drive. At first it didn't work but after looking at the connections and
correcting the cables the hard drive now works fine. To improve this system, i
think adding extra RAM to the PC would help as it would improve boot up time,
wanted by the client and would help with using more than one program at a time,
to also improve the PC, i would install a new fan in case of the maintenance not
being enough for the pc to stop having random shut downs, this would help the
PC cool down easier and quicker and means it wouldnt overheat, which would
stop the random shut downs. Another improvement i would make is that i would
install a new processor to cope with loads of programs being open at once and it
would help the computers speed as it doesn't have to take as long to process the
information needed.
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