Communication

Say what you mean,

mean what you say.

DEFINITION
The exchange of information, ideas &
knowledge between sender & receiver
through an accepted code of symbols.

Cont
Hudson : communication in its simplest form is
conveying of information from one person to
another.
Allen : communication is the sum of all things
one person does when he wants to create
understanding in the mind of another. It is a
bridge of meaning. It involves a systematic and
continuous process of telling, listening &
understanding.

Elements in the
Communication Process
SENDER

Message
Encoding

Decoding

Media

Noise
Feedback

Response

RECEIVER

Channels of communication
Based on relationship :-Formal, Informal
Based on direction of the flow :Horizontal, Upward, Downward, Diagonal
Based on method used :
Verbal,Written,Gestural

Formal Communication
the process of sharing official information
with others who need to know it,
according to the prescribed patterns
depicted in an organization chart

Informal Communication Structures

Deviation from the planned communication
structure
Direction of the flow of information
Leaving out people in the communication
line
Integrating people into the communication
line

Barriers to communication

Physical
Semantic
Physiological& Psychological
Other barriers

Physical barriers

Distance
Time
Physical noise
The source of communication
Defects in the medium

Semantic barriers
Bad expressions
Inaccurate translations
semantics

Physiological & psychological

barriers

Inattentiveness
Unqualified & vague assumptions
Premature evaluation
Fear
Emotions
Closed mind
Status consciousnes
Poor communication skills
State of health
Self centered attitudes

Other barriers

Lack of common knowledge

Over communication
Politics
Technical jargon

CONCLUSION

Essential for effective

communication
Clarity in conveying idea
Communication should be purposive /goal
oriented.
Be empathetic while communicating
Appropriate language & 2 way
communication flow.