INTERNSHIP REPORT

PAKISTAN TELECOMMUNICATION
COMPANY LIMITED

Submitted to:

Sir Nazik Hussain

Incharge Internship

Submitted by:

Waqas Malik
Roll No.123
BBA (Honors) eve
Session 2006-2010

Department of Management Sciences

The Islamia University of
Bahawalpur
IN THE NAME OF ALLAH WHO IS THE
MOST BENEFICENT
&
EVER MERCIFUL
 PRESIDENT’S MESSAGE

I have taken immense pride in assuming the duty as President and CEO of PTCL,
which is a great opportunity for me to execute my responsibilities as a team leader.
To me Pakistan and PTCL are synonymous with an opportunity for growth. The
potential of this growth is visible to me as it is about the human capital we have in the
form of talented and experienced employees. I can assure you that with the traditional
dedication and determination of PTCL workers we will transform this company into a
world class ICT Company.
I am proud of my fellow colleagues who have been leading the market so far and
have been adapting to changing technological advancements. After the deregulation in
the telecom sector of Pakistan, PTCL is now again ready to face new challenges in a
competitive environment.
We are poised to retain our leadership position by giving PTCL a new and
improved look. The new colors of the Logo are in context with every Pakistani’s sense of
identity and patriotism; green and white being the colors of purity and honesty, the colors
of trustworthiness and integrity, the colors of Pakistan’s flag and the colors of every
Pakistani’s passion.
Be assured that PTCL will remain the people’s first choice of communication in
the future. Promising you the best of our services, at all times.
 DEDICATION

To

“ALMIGHTY ALLAH’ (The Creator)

&

“HAZRAT MUHAMMAD (PBUH)

 PREFACE

In fact, for the students of BBA (Hons). The two months internship is a golden
chance to develop and ensharp the capability and skill of administration and management
in the practical environment of different organizations. In the context, I select the PTCL
(PAKISTAN TELECOMMUNICATION COMPANY LIMITED). This report shows
and will guide the readers to have an idea about maintain accounts, its operations and the
practices followed today in Pakistan. My reasons for doing the internship program in
PTCL is to get first hand knowledge about maintain accounts and improve my business
life, because PTCL is the best organization indeed.
I tried to remain to the point, in writing the report. Brief history, management,
organizational structure of PAKISTAN TELECOMMUNICATION COMPANY
LIMITED and my work at branch suggestions, for improvement are also given in it.
Moreover, particularly being a student of Finance & Accounts it is necessary for
me to get practical knowledge of the managerial & financial activities of the
organization. So I have tried my best to learn a lot about accounts because it relates with
financial activities. I have made all possible efforts to summaries the broad history and
working of the organization.
This work is a collection of my observations and experience during the internship
period and afterward. The sources of my information for the preparation of this report
also include the written notes, literature on banking, verbal discussion with staff
members, senior students and my fellows.
Internship Program is a conventional constituent is part of total spectrum of BBA
(hons). The information contained in the report is based on my personal observation,
practical working and interviews with the staff during my internship training.
In the end, I would like to say that nothing is perfect in this world. Yet we must
put all endeavors to reach near the line of perfection.
 ACKNOWLEDGMENT
I thank, first and foremost, ALLAH Almighty for having enabled me to complete
my report that would not have been possible for me to accomplish without his help in all
stages of its preparation. May His Mercy and Peace Be Upon all His messengers
including my Mild Tempered Lord, the Sovereign of (scared) Madina, who brought the
last and final message from Him to a mankind.
I have a pleasant opportunity to work with”PTCL”. In this connection, I pay my
heartily thanks to Sir Adnan Bukhari who are my instructor and very kindly provided me
the opportunity to internship at the highly prestigious organization.
I would like to thank Mr. Tariq sb for providing me an exploring task under the
cover of internship at PTCL (Senior Revenue Office) BWP. They encouraged me in spite
of my mistakes.
I’m really thankful to Mr. Sajjad, Mr. Ayyub, Mr. Khadim, Mr. Khalid, Miss.
Irmis and Miss Sadia for their cooperation with me. All the staff of PTCL (Senior
Revenue Office) BWP is really cooperative.

I’m also really thankful to my parents & my family, who are my first teacher in this
world.
 INTRODUCTION
Pakistan Telecommunication Corporation (PTC) has established in December
1990, taking over operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act 1991.

This coincided with the Government's competitive policy, encouraging private

sector participation and resulting in award of licenses for cellular, card-operated
payphones, paging and, lately, data communication services.

In 1994, the PTCL becomes the company limited (Pakistan Telecommunication

Company Limited) by issued six million vouchers exchangeable into 600 million shares
of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These
vouchers were converted into PTCL shares in mid-1996.
 In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the
basis for PTCL monopoly over basic telecommunication sector in the country. It also
paved the way for the establishment of an independent regulatory regime. The provisions
of the Ordinance were lent permanence in October 1996 through Pakistan
Telecommunication (Reorganization) Act.

The year 2006-07 in the telecom sector was marked by the phenomenal growth in
the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The
teledensity increased from 26% to 40%, helping to spread the benefits of communication
technology across the country. PTCL ’s mobile phone subsidiary Ufone’s subscriber base
grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the
entry of major telecom companies, most notably China Telecom and Singtel, into market.

The privatization of the company was completed in the FY06, following the
purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C. EIP
took over management control on 12th on April 2006.

In short PTCL has been working vigorously to meet the dual challenge of telecom
development and socio-economic uplift of the country. This is characterized by a clearer
appreciation of ongoing telecom scenario wherein convergence of technologies
continuously changes the shape of the sector.

A measure of this understanding is progressive measures such as establishment of

the company's mobile and Internet subsidiaries in 1998. As telecommunication
monopolies head towards an imminent end, services and infrastructure providers are set
to face even bigger challenges. Pakistan also entered post-monopoly era with
deregulation of the telecom sector in January 2003. PTCL is in full awareness of the
same, and future policies feature a strong conviction of healthy competition.
 COMPANY PROFILE

With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.

The company maintains a leading position in Pakistan as an infrastructure

provider to other telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistan’s economic growth.

PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.

On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
 Vision
To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value'.

The future is unfolding around us. In times to come, we will be the link that allows
global communication. We are striving towards mobilizing the world for the future. By
becoming partners in innovation, we are ready to shape a future that offers telecom
services that bring us closer.

Mission
To achieve our vision by having:

• An organizational environment that fosters professionalism, motivation and

quality
• An environment that is cost effective and quality conscious
• Services that are based on the most optimum technology
• "Quality" and "Time" conscious customer service
• Sustained growth in earnings and profitability

Core Values
• Professional Integrity
• Customer satisfaction
• Team Work
• Company Loyalty
• Corporate Information
 Board of Directors

Mr. Najibullah Malik

Chairman PTCL Board
Secretary IT & Telecom Division, Ministry of Information Technology
Government of Pakistan,
Islamabad

Mr. Abdulrahim Abdulla Abdulrahim Al Nooryani

Chairman & Chief Executive Officer
Etisalat International Pakistan L.L.C
Executive Vice President Contracts & Administration
Etisalat, UAE

Mr. Salman Siddique

Secretary (Finance), Ministry of Finance
Government of Pakistan,
Islamabad

Mr. Abdulaziz Ahmed Saleh Ahmed Al Sawaleh

Chief Human Resources Officer
Etisalat, UAE

Mr. Mushtaq Ahmad Bhatti

Member Telecom
Government of Pakistan,
Islamabad

Mr. Fadhil Mohamed Erhama Al Ansari

Executive Vice President Engineering
Etisalat, UAE

Mr. Khursheed Ahmed Junejo

Ambassador, Embassy of Pakistan
Abu Dhabi, UAE

Mr. Abdulaziz Hamad Omran Taryam

General Manager, Northern Emirates
Etisalat, UAE

Dr. Ahmed Al Jarwan

General Manager
Real Estate
Etisalat, UAE
Ms. Farah Qamar
Company Secretary PTCL
PTCL Headquarters,
Islamabad

Management
• Walid Irshaid
President & Chief Executive Officer

• Ismail Salih Taha

S.E.V.P (HR & Admn)

• Muhammad Nehmatullah Toor

S.E.V.P (Finance)

• M. Mashkoor Hussain
S.E.V.P (Operations)

• Fazal Hussain
S.E.V.P (Corporate Affairs)

• Sikandar Naqi
S.E.V.P (Special Projects)

• Dr. Sadik Al-Jadir

S.E.V.P (Commercial)

• Shaukat Hayat Javed

Acting S.E.V.P (Technical)

• Farah Qamar
Company Secretary

• Dr. Sajid Qureshi

E.V.P (Legal Affairs)
Organizational Structure

(Source: ptcl website)

 Departments and their Working

The PTCL Organizational structure needs to be formalized on emergent basis.

FINANCE WING STRUCTURE

At this level there is one head SEVP (Finance) who controls the functions
of FINANCE, ACCOUNTS, and REVENEU with the assistant of EVP in their
respective within the Region, Director Accounts has Senior Revenue Officers in his area
of Finance Jurisdiction on Division Level. The Senior Revenue Officer, usually the head
of Finance Division and Revenue Officers then supervised on District level.
SEVP (Finance)
EVP (Finance), (Accounts) & (Revenue)

The Director (Finance),(Accounts) & (Revenue)

On the Regional Level comprising two or three Divisions.

The Senior Revenue Officers on Division Level

The Revenue Officers on District Level

In view of the challenging scenario PTCL has to take bold steps regarding its
organizational structure in order to demonstrate that PTCL has set-up arms-length
relationships among the staff. There should be separation of Finance Wing from the
Engineering Wing. Finance Wing should give liberty to take the decision in their favor.
Management has to take the strategic decisions, the clear and institutionalized
arrangements.
 Finance Wing Structure

SEVP (FINANCE)

EVP (Finance) EVP(Revenue) EVP

(Accounts)

GM (Finance) GM (Revenue) GM
(Accounts)

Director
(Finance)
General Manager of the
Director Region. He will report to the
(Revenue) SEVP (OPS) as well as any
officer designated by C.E

Director
(Accounts)
 NUMBER OF EMPLOYEES IN FINANCE SECTION

There are about 15987(2006-2007) employees are working in the PTCL, which are being
divided into categorically here under

Division of Employees according to their Status

Regular Daily wager Through T.F Contract *Ad-hoc

12452 1725 956 854 NIL

* There is no any employee in PTCL on Ad-hoc basis. This system of recruitment has
since been changed into contract basis.

FINANCE & ACCOUNTING SYSTEM OF PTCL

The PTCL FINANCE & ACCOUNTING system is actually divided into three wings.

1- FINANCE
2- ACCOUNTS
3- REVENUE

1) FINANCE
The SEVP (FINANCE) is concerned with the makeup of the all type of financial
decisions especially in the context of acquisition, financing and management of all assets
with some goal in mind. The EVP (Finance) with the General Manager (Finance) extend
their expertise in the decision making process.
2) ACCOUNTS
Here the SEVP (Finance) is once again concerned by heading the
EVP(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision.
In PTCL the Finance and Accounting are so correlated but the difference between
finance and Accounting is the method of Funds Recognition and the decision making. In
the Accounting the Director Accounts in the PTCL Regions assist the higher
management.

3) REVENUE
Here the SEVP (Finance) is once again concerned by heading the EVP (Revenue)
and General Manager (Revenue) to deal with all Revenue matters. One Director Revenue
within the Region assist to implement and control the inflow of Revenue and Reconcile it
with the PTCL Headquarters Islamabad.
The PTCL is actually the Revenue Generation organization. PTCL Collect the
Revenue from the following modes.

1) Revenue from System Billing of Land Line Numbers.

a) Through Line Rent of Land Line Numbers.
b) Through National wide dialing from LLN’s (Land Line Numbers)
c) International dialing from LLN’s
d) Providing Value Added services to customers. Like UAN (Universal
Access Numbers), PABX (Private Auto Branch
Exchanges),VPN( Virtual Private Network) Bandwidth of ISP’S
(Internet service providers)
e) PTCL has its three subsidiaries PAKNET (leading ISP in the country),
UFONE (unique cellular phone company in Pakistan), TF (Telecom
Foundation) the leading foundation for the welfare of employees of
Telecom Sector.
 ACCOUNTING SYSTEM OF PTCL

In PTCL the rules contained in the special volume of the PTCL under which the SEVP
(FINANCE) is responsible for creating the procedure of Accounting matters.

CAPITAL RECEIPTS SIDE.

1. REVENUE FROM BILLING SYSTEM

a. Revenue from Usual customer.
b. Revenue from DXX System
c. Revenue from DSL System
d. Revenue from PABX/PBX System
e. Revenue from Card Phone Operators
f. Revenue from IPOs Internet service providers
g. Revenue from Mobile Phone Operators
h. Co-location charges from various companies

2. REVENUE FROM OTHER

a. Revenue from Overseas calls (Incoming)
b. Revenue from Premium PRS (0900) calls
c. Income from Dismantle Exchanges
d. Revenue from MDF used by other companies

CAPITAL EXPENDITURES

INSTALLATION OF NEW EXCHANGES

Expenses of installation of new Exchanges are the major capital expense of PTCL
because PTCL purchases the new telephone exchanges from France, Italy, Germany and
China. So heavy cost is to be paid for purchasing process in order to proper margin. Each
exchange having different capacity and due which each Engineer should has to be trained
accordingly so expenses rises on purchasing of new Telephone Exchanges. This is the
main expense of PTCL.
EXTENSION OF EXISTING EXCHANGES
The extension of the existing exchanges is the dire need as the density of the
population is increasing day by day and in order to fulfill the basic communication and
fill the communication gap PTCL has to extend its normal Telephone Exchanges in
accordance with the demand and per paid connection. So PTCL sustain heavy expenses
on the extension of exchanges.

MINOR EXPENDITURES

INTERNAL AUDIT AND TECHNICAL INSPECTION

The PTCL has sustained huge amount in context of internal audit both Accounts and
Technical from various agencies. For example M/s Ferguson conduct both internal audit
and external audit and payment made to auditors in the expenses of the company.

ADMINISTRATION AND CONTROL EXPENSES

Some time in the best interest of company, some expenses could be occurred for example
if there is need of induction of a financial analyst in one region or if there is need of an
Engineer then transfer and posting order can be issued and traveling and training
expenses could be realized to employees.

SALARIES OF STAFF
The monthly salary of the staff is rest with the approval of PTCL H.Q Islamabad. PTCL
is spending lot of amount on the salaries.

PRINTING AND STATIONARY CHARGES

On printing of stationery PTCL spends reasonable amount.

CONTRIBUTION IN PROVIDEND FUND

There is also contribution in the provident fund from the PTCL.
 FINANCE SYSTEM OF PTCL

PTCL has magnificent finance structure; it is basically Product Oriented

organization so here, the Revenue is the Life Blood as such for any other profit seeking
organization. So we should have isolated the Revenue from Finance side or either we
should consider the Finance in the context of Revenue.

Finance activities can be evaluated in terms of PTCL’s basic financial statements

analyzing through

Finance planning

On PTCL HQ Islamabad, SEVP (Finance) is, who with the concurrence with the
CEO for making all the Finance Planning that’s way the PTCL has to inject the money in
order to boost up the business and in order to complete the stiff competition faced in the
telecomm sector. Before taking any decision regarding financial planning the draft could
be presented before the Board of Governors. In this section there is need of financing
either in the WLL (wireless local loop) sector or wire-line or mobile operator services.

Managing the PTCL’s Asset structure

PTC is very organized organization and it has also its fixed as well with the
current asset. So there are many experts in order to keep the eye watch on the PTCL
infrastructure, for example Director (Fixed Assets) is responsible for the maintenance
and repair of the building and machinery on the Regional level.
Managing the PTCL’s financial structure

PTCL financial structure is in the safe hands the basic qualification for the post of
Assistant Accounts Officer is MBA (Finance) and for the SEVP (Finance) the incumbent
should possess the degree of MBA with ACMA & CA. Due to such fresh blood the
young and energetic financial management taking some bold decision the results of
which are awaited up till.
 FUNDING OF PTCL

MOBILIZATION OF FUNDS

PTCL mobilized its funds with following ways.

1) Purchase the new imported infrastructure like new Exchanges etc
PTCL mobilized its finds mostly in the purchase of new telephone exchanges
from abroad (France, Italy & China). There is also purchase of accessories of
telephone exchange generators and other equipments.
2) Capital expenditure for the organization.
There are various expenses for the PTCL in the context of capital expenditure
that has already been mentioned in previous pages.
3) Purchase and acquisition of stores.
PTCL store items are very important components i.e Stationery, stand-by
Exchanges, generators, barites and other equipments. PTCL spend lot of
funds on these items.
4) Loan and advances to others, and re-investment.
There are offering of Loan and advances to the employees on various rates
according to the length of services on roll. This is the main source of
mobilization of funds.
5) Payment of dividend to the stockholders.
Payment made to the shareholders in the context of dividend to be paid to the
shareholders. PTCL has currently announced the divided of Rs.32/per share.
6) Salaries of the staff all over the country.
Obviously services rendered by the staff and in this way PTCL has to pay
handsome amount to their staff, those are the main source of generating the
revenue.
7) Annual Bonus to employees.
PTCL pays annual Bonus of Rs. 12000/- to its employees on the Eid occasion.
8) Security deposits, Transfer of Company’s Land & Building.
 Where PTCL does not find any building or land then security deposit may be
paid to the private landholders for the installation of PTCL infrastructure.
9) Insurance of the Company
PTCL offers the insurance from its own side in case of death and medically
unfit of its employees.
10) Pension, graduate, and other fringe benefits.
For the pension and gratuity of the retire official PTCL mobilized its funds
accordingly.
11) Supply of Furniture and Fixtures to the office buildings.
This is the responsibility of the Management to be provided the furniture and
fixture to the office buildings accordingly.
12) Renovation, alteration, and rental charges of privately owned buildings.
PTCL has to pay the handsome amount for renovation and alteration of
existing building and the charges of privately owned builders are being issued
accordingly.
13) Premium paid to the other telecomm companies of different countries in the
context of overseas calls and media used.
GENERATION OF FUNDS

1. Amount Realized from System Billing.

2. Amount Realized from defaulters.
3. Revenue from Value-added Services.
4. Bandwidth facilities provided to the companies.
5. Earning from DXX, PSTN, PABX, VPN, PRI & ISD.
6. Media used by cellular and pay-card companies and earn royalty.
7. Earning from subsidiaries PTML, PAKNET & TF.
8. Amount realized through co-location charges.
9. Basic Rate Interface provided to the subscriber.
10. International dialing customers.
11. Corporate Billing customers, valued customers.
12. Earning from MTR mobile Termination Rate.
13. Earning from Incoming Overseas Calls in shape of premium from overseas
SOURCES OF FUNDS OF PTCL

Cash generated from operations

In this context we can say that PTCL usual earning lot much more depends upon
the usual earning from Telephone number and payments of the bill thereof, this is the
primary source of funds of PTCL.

Security deposits
Various pay card companies like Dancom, World call, Pearl Tel, Soft tech,
deposited huge amount as the securing deposit in the books of PTCL for the media that is
being used by these companies. PTCL is utilizing these security deposits.

Return on deposits
After payment the dividend to the share holders and having paid the income tax
on the profit the surplus amount is being used in the deposits of various national and
multinational banks from where ROD is received accordingly.

Dividend Income
PTCL some time itself purchases the share from the open market and earn the dividend
income thereof. It is also possibly that PTCL if applicable may detain the shares of
different other companies and earn the dividend.

Sale proceeds of fixed assets

The defunct and dismantle Telephone exchanges not allowed re-sell to the other
underdeveloped countries and gain profit. PTCL is also not in the process of planning to
be used the idle land, which could be used on commercial basis by other parties.

Long- Term Investment

There are various long-term project of PTCL. BLT is one of them. PTCL is now
expanding its business through the United Arab Emirates by consortium and through the
joint venture with other telecom operators. PTCL has also some long-term investment in
the AT&T (American Telephone & Telegraph) and ZTE (Zehwing Telecom Engineering
Company China).

Long-Term Loan to others

PTCL has also offered long term loan agreement to other Telecom provider companies.
PTCL is providing its expertise and Engineers to them and also offering amount to be
invested on behalf of PTCL for example PTML Pakistan Telecom Mobile Limited and
Paknet the Internet providers company.

Loans, advances, deposits, prepayments and other receivable

In this context all the referred point and return thereof will be called the receivable.
ALLOCATION OF FUNDS

Against all purchase orders issued by the PTCL H/Q’s Islamabad payment made after
allocation of Funds which further allocated by the Regional offices. The funds usually
allocate in order to manage the following: -

14. Capital expenditure

15. Purchase of infrastructure like new exchanges.
16. Launching of new Product.
17. Human resource development
18. Transportation expenses, misc expenses
19. Domestic and overseas training of staff
20. Bonus to the employees, house/building advances, motor car/motor cycle advances.
21. Worker compensation fund, benevolent fund contribution general provident fund
22. Maintenance of buildings, vehicles, fixed assets.
23. Default situation of subsidiaries.

Allocation of Funds for Marketing exploration 19% of net profit

Allocation of Funds for Research & development 18% of net profit
Allocation of Funds for Human resources & Admn 33% of net profit
Allocation of Funds for Corporate affairs 30% of net profit
 USE OF ELECTRONIC DATA FOR DECISION MAKING

PTCL is using the Oracle software being front end and back end for its system
billing. Actually this is tone-system it means that when one subscriber dialed another
number then pulse duration started with the start of conversion the local meter reading is
called M1 and NWD meter reading is called M2. In the telephone exchange one meter is
dedicated to each telephone number, which memorized all M1+M2 calls, and then all
data appears on the big film-coated tape.

That tape later on sent to the billing center in region where a System
Administrator configuration data subscriber already availed. By putting the oracle being
backend all NWD calls made from specific number printed along with the printing of
telephone bill and also printed being front-end process.

For the inter-departmental communication the headquarters and regions the

intranet is being used by the PTCL portal system. There is dedication of dot net system
provided to each officer who is on-line in the context of portal system.

There is also end-user software, which is being introduced in the PTCL through
which a subscriber will now pay his telephone bill even on daily basis. There will be used
of terminal system on each Customer Care Center where subscriber will get his bill for he
period according to his/her wish. The subscriber can also pay his bill in advance.

There is also use of teleconferencing in the PTCL on regional level, where the
General Manager hold teleconference with Divisional Engineers and Senior Revenue
Officers once in a week in which each one pay his comments about their respective
wings.

In 2007 PTCL launch new software BNCC.

Operating Results
 Analysis of External Environment

Industrial structure
Market Operations
Market Structure
Regulatory Environment
Analysis of Inernal Environment
Organizational Management Cycle
FINANCIAL ANALYSIS
Profitability Position

Liquidity Position

Leverage Position

Activity Positions
Dividends

BUSINESS STRATEGIES
Fixed line Telephony
Wireless Local Loop

Broadband and Value added Services

Products and Services

PTCL Landline

PTCL V-Fone
U-Fone
Paknet Limited

PTCL Broadband
Smart Services
 SWOT Analysis

Strengths

Weakness
Opportunities

Threats
 Suggestions and Recommendations
• No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone
Connection in Pakistan and its playing its role magnificently. In current scenario
P.T.C.L has increases its Revenue quite dramatically, and probably that as soon
as this organization has become privatized it will flourish its revenue in better
manner.

• PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner.

• PTCL should also encourage the Billing On line system that each and every
customer should have to pay his/her bill on line basis.

• The system of E-PAYMENT which although exist in PTCL finance system but
there is need of improvement this facility.

• The image of PTCL being leading Telecom Providing is not good in the eyes of
common customer especially there are lot of complaints about the including the
bogus local calls in the monthly bills of various customers. PTCL should also
provide the detail of local calls made from any Land Line Number which would
be provided in Micro level to the customer.
• Faulty Telephone connection should be Fault Free within 24 hours in order to
maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty
Telephone.

• PTCL should make Customer Care Centers in remote areas.

• The punching system of Billing through automation at CITI Bank Karachi takes
so much time to adjust so it should be revived.

• The Financial D.D.O powers should be entrusted to the Director Finance rather
GM.

• PTCL is not utilizing its surplus profit in long-term investment projects which be
done.

• PTCL management should give concentration towards the Securities of deposit

and it should be on maximum level.

• The return on deposit should be checked accordingly.

• The cash generated from the operation must be utilized accordingly.

• Each Region should allocate the funds at its own level.

• PTCL should take the services of highly qualified financial analysts.

• The promotion system in the Finance & Revenue wing should be revived in true
manner all promotion must be made strictly on merit.
• Each Region should maintain Profit & Loss and Balance sheet and the statement
of Cash inflow and outflow.

FUTURE PROSPECTS OF THE PTCL

• Expansion in the Local Loop System WLL system

• Expansion of the Broadband System

• Reduce the NWD, International, Local Calls rate for facilitation the customer

• Expansion of TDMA, PRI, BRI, LLO system for maximization profit

• Free of cost value added services.

• Reduce the Tariff of Assisted Trunk Dialing System.

• Free CLI (Caller Line Identification) system in Land Line system

• Free DXX (Digital Cross Connect) system

• Reduce the tariff of Internet charges in order to expand the customers

• Free local calls rate and reduce the Line Rent, which is Currently Rs. 200-00

• E-Payment, on-line billing payment system to facilitate the customers

• Expansion in the project of BILKUL-MUFT scheme

• Reduce the installation charges of telephone

• Project to provide the Local calls details to all customers

• Expand the business on international level

• Increase the investment on the international level

• Reduce the charges of Co-Location Charges

Limitations

• I worked in PTCL Bahawalpur where I found no working environment.

• No proper Guidance

• Very less or no visits of director/boss

• Less or no sharing of information

 APPENDIX

Web Resources
• Company’s website-ptcl.com.pk
• Magazine Business Economy
• Google.com
• Economic Survey of Pakistan
• Businessrecorder.com
• Security and Exchange Commission of Pakistan
• Kse.com
• Yahoofinance.com

Reports
• Annual Report PTCL 2007, 08
• PTA Reports
 EXECUTIVE SUMMARY

With employee strength of 30,000 and 5.7 million customers, PTCL is the
largest telecommunications provider in Pakistan. PTCL also continues to be the largest
CDMA operator in the country with 0.8 million V-fone customers. The company
maintains a leading position in Pakistan as an infrastructure provider to other telecom
operators and corporate customers of the country. It has the potential to be an
instrumental agent in Pakistan’s economic growth. PTCL has laid an Optical Fibre
Access Network in the major metropolitan centres of Pakistan and local loop services
have started to be modernized and upgraded from copper to an optical network.
This report is being started with the brief and complete introduction of
organization, its historical background, its services and its products offerings.
In this report organization structure is discussed as pr the requirement of
internship. What is the hierarchy in the organization as well as working of various
departments are concisely discussed.
The most important thing the BUSINESS STRAGTEGIES is discussed in such a
way that it’s not difficult to understand it. Internal and External analysis has the vital
importance, which in this report is also done.
 More over the Financial Analysis is also done which is depicting the financial
position of the org in the market place. Whereas SWOT analysis is done which clearly
sows what are the strengths, weaknesses, opportunities and threats in the organization.
Finally some suggestions and recommendations are given to org in this report.
Limitation although very few but can’t be negligible are discussed.
Thus this report completely depicts the true picture of PTCL in a meaningful way.

MAIN OFFICES

1. Southern Telecom Region-I, Hyderabad

2. Southern Telecom Region-II Karachi (STR-II)
3. Southern Telecom Region-III Karachi (STR-III)
4. Lahore Telecom Region (South) , Lahore
5. Lahore Telecom Region (North) Lahore
6. Central Telecom Region (C.T.R) Lahore
 7. Faisalabad Telecom Region (FTR) Faisalabad
8. Rawalpindi Telecom Region (RTR) Rawalpindi
9. Hazara Telecom Region, Abbottabad
10. North Telecom Region (NTR-II) Peshawar
11. Western Telecom Region (WTR) QUETTA
12. Multan Telecom Region (MTR) MULTAN

CONCLUSION

With employee strength of 30,000 and 5.7 million customers, PTCL is the largest
telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA
operator in the country with 0.8 million V-fone customers.

The company maintains a leading position in Pakistan as an infrastructure

provider to other telecom operators and corporate customers of the country. It has the
potential to be an instrumental agent in Pakistan’s economic growth.

PTCL has laid an Optical Fibre Access Network in the major metropolitan centres
of Pakistan and local loop services have started to be modernized and upgraded from
copper to an optical network.

On the Long Distance and International infrastructure side, the capacity of two
SEA-ME-WE submarine cable is being expanded to meet the increasing demand of
International traffic.
 Pakistan Telecommunication Corporation (PTC) has established in December
1990, taking over operations and functions from Pakistan Telephone and Telegraph
Department under Pakistan Telecommunication Corporation Act 1991.

This coincided with the Government's competitive policy, encouraging private

sector participation and resulting in award of licenses for cellular, card-operated
payphones, paging and, lately, data communication services.

In 1994, the PTC becomes the company limited (Pakistan Telecommunication

Company Limited) by issued six million vouchers exchangeable into 600 million shares
of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These
vouchers were converted into PTCL shares in mid-1996.

In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the

basis for PTCL monopoly over basic telecommunication sector in the country. It also
paved the way for the establishment of an independent regulatory regime. The provisions
of the Ordinance were lent permanence in October 1996 through Pakistan
Telecommunication (Reorganization) Act.

The year 2006-07 in the telecom sector was marked by the phenomenal growth in
the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The
teledensity increased from 26% to 40%, helping to spread the benefits of communication
technology across the country. PTCL ’s mobile mobile phone subsidiary Ufone’s
subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also
witnessed the entry of major telecom companies, most notably China Telecom and
Singtel, into market.

The privatization of the company was completed in the FY06, following the
purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C.

EIP took over management control on 12th on April 2006.

 No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone
Connection in Pakistan and its playing its role magnificently. In current scenario P.T.C.L
has increases its Revenue quite dramatically and probably that as soon as this
organization has become privatized it will flourish its revenue in better manner.

PTCL should immediately change its Finance upper level of hierarchy and should
stream line in the good manner.

PTCL should also encourage the Billing On line system that each and every
customer should have to pay his/her bill on line basis.

The system of E-PAYMENT which although exist in PTCL finance system but
there is need of improvement this facility.

The image of PTCL being leading Telecom Providing is not good in the eyes of
common customer especially there are lot of complaints about the including the bogus
local calls in the monthly bills of various customers. PTCL should also provide the detail
of local calls made from any Land Line Number which would be provided in Micro level
to the customer.

Faulty Telephone connection should be Fault Free within 24 hours in order to

maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty
Telephone.

PTCL should make Customer Care Centers in remote areas

If I have to express my experience of internship in PTCL I would briefly say:

PTCL is a good Organization in the way that anybody can join it for his/ her long-
term career. Overall working environment is comfortable. Management of branch cares a
lot of its employees and considers them as the Asset of PTCL. Behavior of senior
executive of bank is very polite and they are caring about the individual’s career and their
growth.

PTCL needs innovative service offerings — currently it doesn’t even offer

bundles or a single bill.

Has been unclear about its IPTV and WiMAX plan and strategy (trials are in
progress) Overall PTCL still behaves as a monopoly … it has to change its attitude. At a
minimum, avoiding billing errors and providing competent and courteous service to its
customers is essential if PTCL wants to show that it is transforming itself to a
competitive company which cares for its customers.

It is said that the best assets of a company go home to their family in the evening.
Can the culture of PTCL be changed to a performance and service-based organization?
According to the latest director’s report from PTCL the “organization is being
revamped”. Only time can tell the impact.

However management is very demanding about the targets but good reward at the
achievement of assigned targets is awarded.

Employees at PTCL are quite efficient. Its employees have to bring their org
among the list of good. Therefore, they work more than their working hours and it is all
according to their will. It also shows their loyalty, commitment to organization.

Employees are given the benefits like bonus, gratuity funds, loans, increments,
and medical.

All the customers are entertained individually. Same kind of behavior and
attention is given to all the customers. Getting ideas for improvement from customer side
is a new idea and that is working very well in PTCL. All the customers are asked to fill a
suggestion form and the standards of the org are improved through them.
 Prioritizing its product portfolio in line with its corporate and consumer needs and
wants the org are committed to develop products that give more value to its customers in
both the sectors.

In PTCL, all the work is done on computers. All the entries are made in
computer. Balance is fed into the computer. This increases efficiency of the org.

During my internship training I gathered information regarding how a successful

org operational aspect decorticated with the practical.

I found my internship training at PTCL to be a very rewarding experience. The

training was beneficial because it helpful me to aware a real life working environment.

So far my learning is concerned; all the employees at branch were quite

cooperative. They helped me to understand the activities of a org to possible extent. Their
good attitude gave me more confidence to learn more and to ask if I have any query in
my mind. Besides there ever going activities they never get irritant by my questioning. I
had made an honest efferent to present the working & operation of PTCL in simplest
way.

I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working
with experienced cooperative & intelligent staff.