28 TOPDESK MAGAZINE - JUNE 2015

tips +tricks
Appointing a Java version

Efficiently use divisible rooms

It is possible to tell TOPdesk which Java version it should

From version 5.6, it is possible to divide rooms into various

use. This is particularly useful if multiple versions of Java are

sub rooms in the Reservations Management module. You

installed, Java 7 and Java 8 for example, and TOPdesk cannot

can reserve divisible main rooms as well as various sub

automatically detect the correct version. For instance, it

rooms. The availability of the main room and sub rooms is

might be necessary to have multiple Java versions to keep a

interdependent. You cannot reserve the main room when

variety of test environments live on the same server.

one of the sub rooms is already reserved and vice versa. This
is displayed in the Reservations planner, in both Operators

How to appoint Java versions:

Section and Self Service Desk, with grey slashes.

1. Check the default Java version in the command prompt

with java-version.
2. Go to http://help.topdesk.com/install/java to check which
Java version corresponds with your TOPdesk version.

How to set up divisible rooms:

1. Open a main room card.
2. Go to the Set-up tab.

3. Go to the TOPdesk installation folder.

3. Indicate on this tab that the room is divisible.

4. Use a word processor to open the topdesk.conf file.

4. Now open a sub location card.

5. In this .conf file you can find a number of lines under

5. Go to the Set-up tab.

# Java Application.
6. The line wrapper.java.command=java indicates the Java

6. Indicate on this tab that the room is a sub location and

select the main room from step 1 in the drop-down list.

version used by TOPdesk. If it says Java, the default server

Java is used.
7. Replace java with the correct path to the installation
folder of the Java version that needs to be used in TOPdesk.
For example: C:\Program Files\Java\jre7\bin\java. Please
note that you need to appoint a 32 or 64 bit Java, in
accordance with your TOPdesk version.

www.topdesk.com

The main room card now displays the sub location. A main
room can comprise several sub rooms.