Professional Documents
Culture Documents
Email: cgr2394@yahoo.com
PROFESSIONAL SUMMARY
ACF Certified Baking/Pastry Chef Instructor striving for exemplary standards
Business owner balancing creativity with rigorous deadlines reaching for success
Customer service (phone/face to face) and detail oriented professional
possessing stable work experience in fast-paced and competitive industries
EDUCATION
2009-2010
2010-2012
2015
Designed, scratch-baked, and decorated wedding cakes with a specialty in fondant. Marketed and
promoted sales. Phone/face to face customer contact in order to facilitate sales and purchasing.
Southwest Airlines Co.
San Antonio Texas
1994-2004
Reservations Agent
Call center environment- 100% customer phone contact while multi-tasking in a Windows operating
system. Promoted to Customer Care Desk to manage problem calls such as irate customers, reservation
and computer problems. Provided outstanding customer service while booking flights and rental cars (ie.
Selling seats).
SOFTWARE SKILLS
Microsoft Office 2007 and 2003: Word and Power Point