Michael McAleese

SUMMARY OF QUALIFICATIONS
Fourth year commerce student with training in financial accounting, financial analytics
and performance metrics as well as risk management and financial markets.
Extensive research and problem solving capabilities demonstrated in financial analysis
projects, academic papers on topics for history and political science.
Sound communication skills developed through customer service and team projects
Dedicated team member in multiple academic projects with the ability to facilitate
excellent results and produce top marks
Strong computer skills including proficiency in MS Office and data analysis
EDUCATION
Bachelor of Commerce in International Business
2013-2015
Gustavson School of Business, University of Victoria (Victoria, BC)
Relevant Courses: Financial and management accounting, management finance,
management information systems, operations management
National University of Singapore
International exchange term fall 2014
Relevant courses: Asian business environment, financial markets, risk and insurance,
legal environment of business
Associate of Arts Degree, Certificate of Business Administration
2011-2013
Camosun College, Victoria, BC Canada
Relevant Courses: Financial accounting, managerial accounting, economics,
quantitative analysis, political science, history, literature, psychology, anthropology
EXPERIENCE
Business Systems Analyst, MAXIMUS Canada, Victoria, BC
Jan-Aug 2015
Projects included a corporate-wide revamping of Service Desk procedures for
improved efficiency and developing requirements and use cases for a contact center
system to ensure project expandability and ability to meet service levels
Support triage and troubleshooting for 200 agent customer contact center supporting
the Medical Services Program for the BC Ministry of Health
Trained in various Enterprise-level software such as Verints Workforce Management
Procurement Clerk, Dept. of National Defence, Victoria, BC
Sept-Dec 2012
Organized and processed procurement information to facilitate department efficiency
Certified in Ministry of Finance regulations to allow for increased duties that enhanced
office productivity
Researched supplier data on compliance and reliability to improve supply chain
performance
Regional Data Co-ordinator, ADT Security Services, Victoria, BC

1996-2010

 Managed data acquisition and technical support both regionally and nationally for
eight data centers ensuring the quality and accuracy of vital security information
Provided comprehensive customer service support resulting in effective customer
retention and satisfaction
Extensive technical support including programming of alarm systems to increase client
acquisition and processing speed
Station Manager, ADT Security Services, Victoria, BC
1994-1996
Oversaw the operations of a high pressure, results-oriented facility to achieve highest
company metrics for quality and performance accuracy
Managed a small staff including training and scheduling to promote the smooth
operations of a regional office
Handled the processing of critical security information on a daily basis maintaining a
high attention to detail that produced excellent customer satisfaction
ADDITIONAL SKILLS & EXPERIENCE
Projects: Effective team building and facilitation through group projects. Required
collaboration as well as task delegation and performance management to produce top
academic results.
Research: Extensive research projects in fields including economics, political science
and psychology. Topics included the economic impact of ageing population, analysis
of corporate expansion into foreign markets, the political effects of voter suppression
and psychology of the mind.
AWARDS
Faculty of Business Entrance Tuition Scholarship, $1000.00
Deans Honour List: Camosun College for six consecutive terms, GPA 8.8/9.0
REFERENCES
By request