BPR at UBER

By,
Nidhin Thomas Mathew(14PGP026)
Ratish Kumar Mishra(14PGP037)
Somal Kant(14PGP043)
Suryakant(14PGP048)
Group 5

Introduction
Headquartered in San Fransico, USA
App which connects between Users and Drivers
Launched in India in August 2013
Captured lot of market with its referral programme and
free service
Estimated to bring in revenues worth $10bn and valued
at $50 bn

Process
Mapping
Provides
mobile
number and
email-id

Registration
Confirmation
using OTP

Account Linking
with Paytm
wallet

Successful
completion of
Registration

Book a drive
using the
mobile
application

Process End

Payment and

Payment is
processed
through Paytm
wallet

Driver
completes the
booking

Company
informs the
nearest driver
for the booking

Booking
Completio
n by
UBER

SIPOC Diagram
Supplier

Input

Process

UBER company

Driver

Cab
manufacturer

Cars

Requirements
Searching near
Hasle free by cabs and
Online Registration travel
price
relaxed travel
Comfortable from source to
travel
destination

Driver

driving service

Booking completion

Petrol Provider
Mobile
Application
provider

fuel for cabs

Registration on app.
transaction of
payment and
maintaining account

PayTm
ISP (Internet
service provider) high speed internet

Output

Customer

Booking of cab and Easy cab

tracking route
bookings
Easy
Error free
payment
Transaction succesfull
completion
service
transaction

As Is Process

Problems Faced
Users with multiple SIMs could keep on availing free
rides
Minimum balance required for Paytm account is INR 200

To Be process

Issues Faced in implementation

Loss of customers
Users unwilling to share IDs
Database to cross check IDs

Thank You