JESSICA J.

JOSEPH

Temecula, CA 92592 | 951-350-4708 | JJ.Joseph04@outlook.com

OBJECTIVE
Position in information technology or health information technology, in which my analytical, technology, and
communication skills can aid an organization to achieve its goals.
QUALIFICATIONS

Over two years experience in call center and technical support operations and in the customer service industry
Organizational and management skills from over three years of experience in leading student organizations
Proficiency in Microsoft: Word, Excel, PowerPoint, Publisher, Access, Visio, SQL Server Management, Visual
Studio; basic SQL, Adobe Acrobat, SPSS, and Prezi
Knowledge in project management, database creation and management, technical writing, including proposals,
user manuals, and documentation
EXPERIENCE

Junior Business Analyst/Information Technology Intern

Apr 2015 Jul 2015
County of San Bernardino, Department of Behavioral Health, San Bernardino, CA

Entry level project management, analyze and document systems data, conducted systems analysis and
developed specifications and code for applications programs under the business applications manager

Translated work processes into business and functional requirements; created workflow diagrams; created
business and functional specifications; and aided in the development of departmental forms and templates.

Proficiency in SQL query scripts by developing scripts for the systems software application that stored patient
information to identify Medi-Cal claims processing errors.

Increased business efficiency by reporting a Medi-Cal claims processing systems error which resulted in an
alarming rate of funds not reimbursed to the department of behavioral health.
Chief Executive Officer
2014 2015
Student Health Administration Club, California State University, San Bernardino

Plan, develop, organize, implement, direct and evaluate the organization's program and events, community
engagement activities, marketing plans, strategic and fiscal plans and performance based on the club purpose
and mission statement.

Created a database for the organization to resolve the issue of several spreadsheets to track member
information, member event attendance, and event details in one Microsoft Access file that is easily accessible
and efficient for data entry.
Customer Service Representative
Bath & Body Works, Hemet, CA

Managed cash and credit card transactions, product replenishment on sales floor and stock room

Effectively and efficiently accomplish daily tasks while still providing valuable customer service

2008 2009

Technical Operations Support Specialist

2007 2008
Time Warner Cable, Ontario, CA

Served as a liaison between Technical Operations and the Customer Care, Sales and other intra-departments via
phone, email, or other applications in call center environment

Identified and diagnosed root causes and resolutions of technical issues in a timely manner to provide optimum
technical support and customer service.
EDUCATION
California State University, San Bernardino
Bachelor of Science in Health Science; Healthcare Management Concentration

Minor in Business Administration and Information Systems and Technology

Deans List for the College of Natural Science 2012-2014

Mount San Jacinto College
Associate of Science in Business Administration
Associate of Arts in Social and Behavioral Science
AWARDS AND ACTIVITIES

Presidents Volunteer Service Award Gold Award Recipient (2015)

Student Health Administration Club Secretary, CSUSB (2013-2014)

San Bernardino, CA
June 2015

San Jacinto, CA
June 2009
June 2009