Professional Documents
Culture Documents
Plan
Michelle Marzullo
AET/560
September 14, 2015
Dr. Gregory Dlabach
Introduction
Temple University Hospital
(TUH)
Philadelphia, PA
721-bed hospital, clinical training site and acute care
cornerstone
Committed to providing access to the highest quality of
health care in both the community and academic settings
Vision to become the premier health system and employer
of
choice in the region
Plan Implementation
Objectives
Secure buy-in and
Tools
support from top
Phase I
Face
to face meetings
management
withPRECHAGE
executive
sponsors
Illustrate
how change
Well
designed
action
is
linked
to
APPROVAL
plan
organization
goals and
objectives
Objectives
Phase II
for
change
Kick-off
Event
Reassure
employees/ease
Hospital-wide
general
anxieties
assemblies (all shifts)
Executive
CREATING
THE
sponsor
letter
to
Clarify
steps
of the
employees
process & patients
NEED
FOR CHANGE
FAQ
Sheet
Create
a sense of urgency
Staff Training
& enthusiasm amongst
staff
Objectives
Phase III
Tools
Inform employees of
Weekly
update emails
progress
Updates in monthly newsletter
Obtain feedback on
Department briefings/huddles
attitudes & issues
SharePoint site/blog
Clarify new
roles and
Employee
Feedback/
structures
Satisfaction/Engagement
Surveys
Staff
Contest
Training
rumors and
MIDSTREAM
CHANGE/MILESTON
ES
misconceptions
Phase IV
Tools
Objectives
Press Releases
Necessary Technology
Organizational websites (internet
and intranet)
SharePoint site for change initiatives
Blogs
Online Surveys
Email server & employee email
addresses
Online meeting and video
conferencing software/hardware
Learning Management System
Benchmark comparisons
Focus Groups
On-unit observations
1:1 Interviews
Performance Assessments
Self-appraisal
360 Feedback
Addressing Negativity
Recognize and respect peoples views, opinions and
feelings
Actively listen both to what is being said and NOT said
Communicate openly, honestly and in a timely manner
Involve employees in discussions, decisions and solutions
Solicit feedback both positive and negative
Use incentives/rewards for positive behavior and
performance
References
Adenle, C.(2011).12 reasons why employees resist change in the workplace.Westminster City