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Ben Deane
Music Lessons:

Policies and Procedures

Mission Statement:

My goal is to offer music resources to those who want a relaxed and fun environment
to work on their craft and really excel in their talents. I hope that both myself and my
students create a fun and productive atmosphere in which to explore the wonders of
music and vocal training, while gearing each student towards accomplishing their own
unique goals and overcoming their individual challenges.
- Ben Deane
Ben Deane Music Lessons


Table of Contents:
-

I.

Lesson Sign Up/Scheduling.....2

II.

The First Lesson.........3

III.

Reporting/Invoicing....4

IV.

Cancellation Policy5

V.

Standard of Conduct....6

VI.

Performance Review...7

VII.

Signature/Agreement....7

bendeanemusiclessons@gmail.com
484-639-7880

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I.

Lesson Sign Up/Scheduling

a. Students may sign up for lessons via email, by phone call, or in person.

i.
You can call us at 484-639-7880 to speak with a
representative and schedule.

ii.
You can email us at bendeanemusiclessons@gmail.com to
begin the sign up process.

iii.
Information Needed:
1. Name
2. Students Name (if Parent/Guardian)
3. Contact Info: Phone Number, Email Address
4. Type of Lesson: Singing/Vocal Coaching/Songwriting
5. Dates/Time Available: 30 min vs. 60 min Lessons
6. Location: Online or In-Person (South Phila. / Old City)
7. Questions/Concerns: About billing/teaching
process/sign up/special needs of students/etc.

b. Students have lots of freedom when choosing lessons. They can pick
either online or in-person lessons, in half hour or full hour time slots.
We recommend that students attempt to have lessons at the same
time each week, but the lesson time can vary week to week if need be.
i.
Students must sign up for a month of lessons at a time. If you
wish to have only one lesson in that month, sign up for one
time-slot. If you wish to have more (ie: one lesson per week),
then sign up for all time-slots you wish to take that month.
You will be billed at the end of the month for all lessons
included in that month.
ii.

Once you have been signed up for lessons, you should receive
an email or phone call from us the day before your first
scheduled lesson, in order to re-confirm your sign-up.

bendeanemusiclessons@gmail.com
484-639-7880

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II.

The First Lesson

a. You should receive a phone call the day before your first lesson, once
again confirming the time/location of the lesson. If any changes need
to be made, this is the time to do so, free of charge (see cancellation
policy for more details).

b. Students should be prepared to fill out a short introductory
worksheet, which will help give focus and direction to their lessons in
future; if the student has a particular song they wish to show/work
on, they are more than welcome to bring some sheet music or a
karaoke track to sing with. This helps give a great first impression,
and can make students feel more comfortable in their first lesson. This
is NOT REQUIRED.
c. If you are not satisfied with your first lesson, you must call or email to
give us notice BEFORE your next lesson. If you do so, we guarantee
that the lesson will be free of charge to you, and all following lessons
will be cancelled (free of charge).*
i.

*This is only applicable to basic Singing Lessons (on a

recurring schedule). Vocal Coaching and Songwriting
Sessions do not apply. (See Cancellation Policy for more
details).

d. If any materials are necessary for the first lesson (or any subsequent
lessons), we will discuss them beforehand.

i.
You can pick up whichever materials you may need, and pay
out of pocket.

ii.
Alternatively, we can buy the materials/products needed,
and provide you with receipts with your monthly invoice.
You would be required to reimburse us when paying your
monthly invoice.

bendeanemusiclessons@gmail.com
484-639-7880

Pg. 4
III.

Invoicing/Payment

a. Invoices will be sent out at the end of each month/start of following
month. Each invoice will list the details of each lesson from that
month (online/in-person; hour/half-hour), and the amount owed. At
the top of each invoice will be the due-date, and information on how
to make payments.

***We can make an estimated invoice of your first month as soon as
you are signed up for lessons, upon request. This will show you what
your invoice would look like at the end of the month, to clarify pricing.
YOU WOULD NOT NEED TO MAKE A PAYMENT ON THE ESTIMATE.

b. Prices:
i.
Singing Lessons
1. Half Hour - $18
2. Hour - $30
ii.
Vocal Coaching
1. Half Hour - $20
2. Hour - $35
iii.
Songwriting Lessons/Response
1. Half Hour - $15
2. Hour - $25
*For more details on services offered, visit
www.bendeanemusiclessons.weebly.com

iv.
Extra Fees: Will be detailed on your invoice, and discussed
with you previously.
1. Keyboard Transportation Fee: $5 per lesson
a. This fee is for In-Person lessons at the Old City
Location, to accommodate parking and keyboard
transport requirements (may not be applied to
all lessons, depends on keyboard usage).
2. Recording Fee: $10/hour (or more depending on
project requirements).
a. This fee is for if a student wants a recording of
their work. Please discuss before agreeing lots
of details to work over. OPTIONAL.
***If paying with Credit Card, a $2.00 processing fee may be added to
your NEXT months bill. More details about credit card payments
found below.

bendeanemusiclessons@gmail.com
484-639-7880

Pg. 5

c. Checks and Cash payments can be paid in person, or mailed to:

Ben Deane Music Lessons

Ben Deane Music Lessons
1423 S. 9th St.

- or - 20 N. 3rd St. (Ste. 301)
Philadelphia PA 19147

Philadelphia PA 19106

*Checks should be made payable to Ben Deane and the Memo
should say Ben Deane Music Lessons (Month); (Student)

*If you are planning on mailing a check, please let us know before you
send it, so that we can be on the lookout for it we dont want it
getting lost.

d. Credit Cards may be used online through our invoicing system at
Wave Apps. Details should be included in your email inbox upon
receiving your invoice. If that is not the case, or you would like more
details please feel free to call/email us. Sometimes, we may add a
$2.00 processing fee to your NEXT bill, if you paid the last one with a
credit card.

Example Check

bendeanemusiclessons@gmail.com
484-639-7880

Pg. 6
IV.

Cancellation Policy

a. You are allowed to cancel any lesson (singing/vocal
coaching/songwriting) 24+ hours in advance of the scheduled
lesson. We strongly advise you not to cancel, but understand that
issues do arise. If possible, you can call us to schedule a make-up
lesson.

i.
If WE cancel a lesson with less than 24 hours notice, you
will not have to pay for that lesson, as we have caused you a
disservice.

ii.

HOWEVER, if YOU cancel a lesson with less than 24 hours

notice, we do count you responsible for paying that lesson.

b. You are allowed to cancel your FIRST LESSON (singing lessons

ONLY) at ANY TIME. Since this is your first lesson, you are able to
cancel at any time, completely free of charge. This only applies to
recurring singing lessons, NOT vocal coaching or songwriting
sessions.

i.
If you DO have your first lesson, but are NOT SATISFIED with
it, you must call or email to give us notice BEFORE your next
lesson. If you do so, we guarantee that the taught lesson will
be free of charge to you, and all following lessons will be
cancelled. You will receive no invoice at the end of the month.
***Again, this applies only to regular Singing
Lessons, not Vocal Coaching or Songwriting
Sessions.

c. ONLINE: Since online lessons can have all sorts of problems (slow
internet connection/broken webcam/etc, you are allowed to cancel
at in LESS THAN 24 HOURS, as long as you SCHEDULE A MAKE-UP
LESSON.

bendeanemusiclessons@gmail.com
484-639-7880

Pg. 7
V.

Standard of Conduct

a. Students must be respectful of location if taking In-Person lessons. In-
Person lessons will be taught at 20 N. 3rd St. Philadelphia, PA 19106, in
the office of Tamman Technologies, Inc. who has kindly rented their
location to us. Students and teacher agree to leave the premises in the
same state that they were in upon arrival.

b. For online lessons, students agree to be on time and prepared.
Occasional connection issues will arise, and are acceptable (see
Cancellation Policy), but students must have all equipment and
resources available at the start of the lesson, in order to not waste
time.

c. Homework will occasionally be given to students, to practice before
the next lesson. No homework is graded or evaluated, but it is
important that students are dedicated to practicing and doing their
homework in between lessons, in order to keep advancing in their
talent.

d. Dress code is casual. We want our students to feel comfortable in

asking questions and learning at their own speed. Students are
welcome to call/email at any time to discuss their
lessons/technique/upcoming auditions or performances, etc.

e. Most importantly, students should have fun! We strive to make our

lessons engaging, creative, and enjoyable for our students all that we
ask is for them to bring some dedication, a fun attitude, and a
willingness to learn!

bendeanemusiclessons@gmail.com
484-639-7880

Pg. 8
VI.

Performance Review

a. Every so often, it is beneficial for us to conduct a performance review.
In this case, we will ask for your permission/participation, in filling
out a short survey about lessons. There will be questions pertaining to
the student, and the person who deals with payments and sign-ups
(whether that is the student or a parent/guardian).

b. Performance reviews help us to ensure our students are receiving
quality service, and help us make adjustments if need be in order to
improve our business. They are completely anonymous and
OPTIONAL, but highly suggested.
c. If you ever have a complaint with our service, feel free to email/call us
and discuss the particular issue, or you may request for us to send out
a performance review. That way, your feedback will be anonymous, as
we will request reviews from all customers/students currently under
contract at that time.

VII.

Signature/Agreement

I, [print name:] hereby agree to all terms

and conditions present in this document, including but not limited to
prices/fees, cancelation policy details and requirements, standard of conduct,
performance review policies, and sign-up conditions.


SIGNED: ______________________________________________________

DATE: ____________________

For Ben Deane Music Lessons Purposes:

SIGNED: ________________________________

DATE RECEIVED: _________________________________

Notes:
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________

bendeanemusiclessons@gmail.com
484-639-7880