Brian C Healy

3013 Northway Drive Baltimore MD 21234

brianchealy@gmail.com
Cell: 410-693-7651

A result driven Computer/Network technician with demonstrated success installing, maintaining and supporting Server/Client based
networks.

8 years Desktop Support

6 years field experience, trouble shooting, diagnosing, and repairing personal computers, servers, point of sale equipment,
and associated peripherals
Ability to provide customer support, while working within service level agreement guidelines
Microsoft Certified Systems Administrator with understanding of MS operating systems, and functionality between
networked computers.
Implementation of system upgrades on both LAN/WAN environments.
Strong organizational and communication skills with attention to detail.

Systems: Windows (XP, Vista, Win 7, 8), UNIX, Flex OS, OS2
Hardware: Desktops, Laptops, Windows phones, Servers, Hubs, Routers, Switches
Software: MS Office 2007, 2010, 2013, Peregrine Service Center, VMware Service Manager, PC Anywhere, Altiris remote control, PC
SCCM, IBM CDSA, Zadall Drug application, Microlog IVR,
Networking: TCP/IP, DNS, DHCP, WINS, Ethernet
Experience
Northrop Grumman Corp.
Desktop Support, July 2006- Present
Provide on-site technical support to approximately 500 employees located at various sites in Baltimore and surrounding area.
Utilize VMWare Service Manager ticketing system to manage, organize, update, track and complete service requests.
Administer, configure, troubleshoot, setup, and maintain PC desktops, laptops, Thin Clients, personal and network printers, Wireless
modems, Blackberry devices and associated corporate software.
Execution and completion of corporate specific PC replacement and refresh plan, including PC decommission policies and procedures.
Diagnosis of PC hardware, software applications, operating system, networking, and infrastructure issues.
Replace failing and faulty PC components under Hewlett Packard warranty policies and procedures.
Administer global company IT policies and procedures
Provide remote technical support to dedicated users working off-site and abroad.
Eckerd Corp., Largo, FLA
Store Systems Representative, Sept. 2001- June 2006
Responsible for servicing POS computer hardware and software at approximately 35 Eckerd Drug Store locations throughout MD, and DE.
Additional responsibilities include installation of computer hardware and software, local and wide area networks, and validating store
systems integrity at new locations, acquisitions, and remodels. Perform regularly scheduled maintenance on all systems. Provide customer
support.
Provide remote assistance to limit systems down time, and ensure site productivity.
Implemented Asset management practices to ensure current and up to date data on all assets in the field.
Systech Retail Systems, Mississauga ON CA
Technician/Team Lead, Jan. 2000-Sep. 2001
Implementation of all system upgrades and maintenance: Installation of Pharmacy IVR system. Server Upgrades. Token Ring to Ethernet
conversion.
Developed standardized cabling practices within Store environment and implemented Preventive Maintenance schedule for the state of
Maryland.
Managed a team of four, for all upgrades and installations in Michigan, Wisconsin, Southern Louisiana, and Mississippi.
Education
A+ #EOEDTT1085 UMBC
MCP, MCSA #2957985 Computer Training

Center
Lexmark Laser Printer Certification, Certificate Cabling
HP Certified Technician PL71787427 **Secret Clearance**