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EUROPEAN STANDARD
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2008

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Quality management systems
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Systmes de management de la
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36

()

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ISO 9001:2008

[1]

ISO 9004:1), Managing for the sustained success of an organization A quality management
approach

[2]

ISO 10001:2007, Quality management Customer satisfaction Guidelines for codes of conduct
for organizations

[3]

ISO 10002:2004, Quality management Customer satisfaction Guidelines for complaints

handling in organizations

[4]

ISO 10003:2007, Quality management Customer satisfaction Guidelines for dispute resolution
external to organizations

[5]

ISO 10005:2005, Quality management systems Guidelines for quality plans

[6]

ISO 10006:2003, Quality management systems Guidelines for quality management in projects

[7]

ISO 10007:2003, Quality management systems Guidelines for configuration management

[8]

ISO 10012:2003, Measurement management systems Requirements for measurement processes

and measuring equipment

[9]

ISO/TR 10013:2001, Guidelines for quality management system documentation

[10]

ISO 10014:2006, Quality management Guidelines for realizing financial and economic benefits

[11]

ISO 10015:1999, Quality management Guidelines for training

[12]

ISO/TR 10017:2003, Guidance on statistical techniques for ISO 9001:2000

[13]

ISO 10019:2005, Guidelines for the selection of quality management system consultants and use of
their services

[14]

ISO 14001:2004, Environmental management systems Requirements with guidance for use

[15]

ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing

[16]

IEC 60300-1:2003, Dependability management Part 1: Dependability management systems

[17]

IEC 61160:2006, Design review

[18]

ISO/IEC 90003:2004, Software engineering Guidelines for the application of ISO 9001:2000 to
computer software

[19]

Quality management principles 2), ISO, 2001

[20]

ISO 9000 Selection and use 2), ISO, 2008

[21]

ISO 9001 for Small Businesses What to do; Advice from ISO/TC 176 3), ISO, 2002

1)

. ( ISO 9004:2000)

2)

: http://www.iso.org.

3)

ISO 9001:2008

37

E ISO 9001:2008

ISO 9001:2008
[22]

ISO Management Systems 4)

[23]

:
http://www.iso.org
http://www.tc176.org
http://www.iso.org/tc176/sc2
http://www.iso.org/tc176/ISO9001AuditingPracticesGroup

4)

,
ISO,
. ISO (sales@iso.org).

38